SUMMARY:

• Over 11+ Years of IT experience with 5 years of experience in the Salesforce.com as Developer/Administrator.
• Proficient in creating Triggers and APEX Classes, Controller classes, Visual force Pages, App Exchange Package &Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Completed DEV - I and ADM 201 certification.
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, App Exchange Products and Salesforce Mobile Experience.
• Designed the front-end applications, user interactive (UI) web pages using web technologies like HTML5/CSS3 and bootstrap.
• Experience in delivering end-to-end solutions in Force.com platform and Service Cloud products.
• Implemented various JavaScript/JQuery UI effects on the page.
• Experience in working with SOQL, SOSL, Visual force, Apex, CSS, Force.com Web Services, REST, SOAP& Metadata API.
• Experience in programming technologies such as HTML, XML, JSON, JQuery, AJAX.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Agile project life cycle processes.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-On-Demand
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• In-depth understanding of SFDC CRM business processes.
• Excellent verbal and written communication skills, interpersonal and relationship building skills.
• Ability to collaborate and actively contribute in a strong, positive and multi-cultural dynamic teamwork environment with proven ability to manage multiple projects and concurrent responsibilities in a highly dynamic environment.

MODULES:

• Sales cloud
• Service Cloud
• Communities(including chatter)
• App cloud

TECHNICAL SKILLS:SFDC Technology: Apex classes, controllers and extensions, Apex, Triggers, VisualForce, SOQL, SOSL, SFDC Utilities/Tools: Data Loader, Workflows & Approvals, Dashboards, Custom Objects, Web Services Integration using SOAP & HTTPs.

SFDC Tools Apex Data Loader, Connect for Outlook, Force.com IDE(Eclipse), Force.com Migration Tool, GitHub, Workbench, Force.com Platform (Sandbox and Production).

Languages C, C++, Java, PHP, SQL, Apex, .Net.

Web Technologies HTML, CSS, XML, JavaScript.

Operating System Linux, MS Windows Vista/8/10.

Java Script Libraries JQuery, angular.js

Database PL/SQL and MS Access

Documentation tools MS Office, Microsoft Vision

EXPERIENCE:

Confidential, TX

Salesforce Lead Developer

Responsibilities:

• Work closely with sales team and business analysts to perform detailed analysis of business and technical requirements and design solutions for complex problems.
• Assist business stakeholders during UAT and QA team in regression testing and analysis of the applications.
• Develop apex program and apex triggers for various functional needs in the application.
• Work with Dynamic Apex to access Objects & Fields to describe information, execute SOQL, SOSL & DML queries.
• Integrate the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Implemented Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud platform.
• Skilled in integrating Salesforce with external master data using SOAP and REST API. Parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Used JavaScript and libraries like JQuery with apex for the desired functionality.
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation. Created Page Layouts for various profiles to make users comfortable for inputting data into CRM from customers.
• Implemented DocuSign in Salesforce.
• Used sandbox mode for testing and migrated code using Change Sets to the production instance in installments. Created test scenarios on Sandbox environment for more complex business logic and used Force.com Component Deployment Wizard for migration of data.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change Set for deploying.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities usingForce.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML,WSDL,SOAP,REST).
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Visualforce (Pages, Component, & Controllers), SOQL, SOSL, SOAP, REST API, JSON, JQUERY, Security Controls, JavaScript, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, Apex Schema Builders, Custom Tabs, HTML and CSS.

Confidential, NC

Sr. Salesforce Developer

Responsibilities:

• Develop and maintain Visual Force pages, Apex (triggers, classes, controllers, etc.).
• Designed and developed S1 mobile app using lightning components.
• Implement Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud platform.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Use Eclipse Force.com IDE for development and deployment.
• Perform Salesforce administration including, security, workflow rules, approval processes, formulas, validation rules, page layouts, pick lists and configuring custom objects.
• Analyzed and designed the Leads & sales process for the Partners in Partner Portal.
• Collaborate regularly with senior management, IT, and end users to gather business requirements and provide solutions.
• Implemented Salesforce Sales Cloud for partners.
• Associate Jira Issues with Salesforce Cases, Accounts, Opportunities etc. Push and pull information from JIRA.
• Manage and cleanse Salesforce data using various tools (Access, Excel, Data Loader, and Demand Tools).
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Create and manage APEX test coverage.
• Implement and train users on new and additional system functionality (lead object, content, new custom objects).
• Perform different tasks in sales modules like Lead Conversion, Opportunity Registration & Lead scoring.
• Customize and publish report types, dashboards and reports depending on the user requirements.
• Regularly attend a change advisory board meeting to discuss system changes across the organization.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), SFDC Service Cloud, Security Controls, JavaScript, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs.

Confidential, CA

Sr. Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Worked closely with Sales team and Business Analysts and performed detailed analysis of Business and Technical Requirements and designed the solution.
• Implemented the Service cloud on Salesforce CRM to handle the various inquiries, cases and information requests.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Involved in work with sales modules such as Quote generation, Product & price book, Price discounting lifecycle.
• Created different profiles and setup the permissions based on the roles in the organization
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications.
• Demonstrated knowledge of XML, HTML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, SFDC Service cloud features Email2Cse, Web2Case, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL,XML,SQL, Apex Schema Builders, and Custom Tabs, Excel.

Confidential, VA

Salesforce Developer / Admin

Responsibilities:

• Performed the role of SFDC Developer, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Developing email-to-case functionality to capture customer inquiries in the Service cloud.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
• Created the workflows for automated case routing, entitlement managements, alerts and other processes.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, Advanced use of Excel.

Confidential

Sr. Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Writing procedures and Packages for Report Generation using Oracle as Database.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.

Confidential

Java/j2EE Developer

Responsibilities:

• Developed detailed business requirements document using UML, Use case diagrams, Class diagrams, and Sequence diagrams for new requirements
• Worked in an agile development process based on Scrum
• Employed Model View Controller as structural framework of application, other design patterns like data transfer objects, service locator, business delegate and front controller were also used
• JSP was implemented as facade of application with usage of EL, JSTL and other custom tags. Used AJAX and Javascript to handle asynchronous requests; and CSS was used to keep uniformity in look of the application.
• Utilized Apache Tiles plug-in in web application front for composite view pattern to keep the structure consistency. Inheritance feature was also implemented for code reusability in tiles definition.
• Performed server-side validations using Struts validations.
• Implemented Model View Controller(MVC) architecture using Struts Framework.
• Implemented Struts Framework and took leverage of MVC pattern.
• Writing Entities and creating Services for the by using the standard EJB JPA.
• Deployed the application on Weblogic server, recycled the servers for the proper running of the applications.
• Involved in configuring the Weblogic for the auto builds and auto server.
• Involved in writing the corn schedulers for the daily batch jobs by using Perl scripting’s.
• Modified many stored procedures per the requirement.
• Involved in writing the test cases using Junit.
• Involved in generating the reports for the NSD tickets.
• Build web application using ANT as build tool.
• Used CVS for Version control,
• Performed unit testing using JUnit Testing Framework and Log4J to monitor the error log.

Environment: Java/J2EE, Agile, Weblogic, Struts, EJB 2.x, Stored Procedures, AJAX, Oracle SQL Developer,

Eclipse IDE, Ant, Maven build scripts, PL/SQL, Perl Scripts, Tomcat, JUnit, Agile, SCRUM.