PROFESSIONAL SUMMARY:

• O ver 9 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge in SFDC Development in implementing Like Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud and Management.
• 7+ years of extensive experience in Salesforce .com CRM and Force.com platform with proficiency as a developer and an administrator
• Extensive experience in customization , configuration, integration , Eclipse IDE, Apex , Visual Force and integration tools like Apex Data Loader , etc.
• Proficiency in SFDC Development in implementing Apex classes , Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex , Scheduled Apex , Anonymous Apex , Change Sets Deployment, Custom Settings, SOQL and SOSL
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging
• Worked with Genesys gplus adaptor for CTI integration, so agents can click-to-dial and screen pop capabilities
• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language
• Also proficient with different Plug-ins and tools such as Developer Console, Sublime, Mavens Mate , Sublimerge,Workbench, Force.com Beta explorer
• Proficient in creating the Lightning Component Tabs and Visual Force Tabs.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events
• Experience in SFDC Administrative tasks like creating Profiles , Permission Sets , Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master-detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards
• Experience in SFDC integration aspects such as Middleware, security, APIs, Performance
• Experience in working with Salesforce .com sandbox and production environments
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility
• Proficiency in Object Oriented Languages like C#, C++, Java and web technologies like HTML, XML, CSS, AJAX, jQuery and JavaScript
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Experienced in building reports and dashboards using Wave Analytics and QlikView
• Experience using Datasets, SAQL, Lens, Measures, dimensions, XMD, Data flows, Transformations and WAVE REST API in building wave applications
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Hands-on experience in various phases Software Development Life Cycle (SDLC) Expertise in soft skills including good communication skills, quick learning and multi-tasking are my key strengths. App exchange
• Experience with Data Migration and updates through the tool App Exchange Data loader in Salesforce.com
• Experience in capturing, analyzing and documenting requirements for Salesforce .com implementations
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement
• Deployed Salesforce components using meta-data API across various Sandbox and Production instances with Change Set, Eclipse and Force.com Migration tool
• Comfortable using and hands on experience in Data load, Data Management Tool (DMT )
• Experience in providing production support, analyzing the cause and fixing it
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills
• Have good knowledge on ETL technology, with main focus on data designing, data extraction and data loading using required transformations

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Salesforce CRM, Salesforce SFA, Apex Language, Apex classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

SALESFORCE TOOLS: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform, Sublime Mavens Mate Plug-in, Data Import Wizard, App Exchange

ETL TOOLS: Source Analyzer, Target Designer, Transformation developer, Mapplet Designer (Mapple Designer), Workflow Manager, Workflow Designer and Workflow monitor

DATABASES: DB2, VSAM, IMS DB, MS SQL Server, MS Access, Oracle, SQL Server

PROGRAMMING LANGUAGES: Apex, Java, JavaScript, HTML, HTML5, Bootstrap, AJAX, JQuery, XML, BMI, SSIS, ETL, XHTML / DHTML, PL/SQL, SQL, COBOL, PL/1, JCL

INTEGRATION TOOLS: Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud

MARKETO METHOLODIES: ER Modeling, Multi-Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, Texas

Sr. Salesforce Developer/Administrator

Responsibilities:

• Involved in Planning and implementing new SFDC features according to the Business and Software requirements
• Used Data loader and import wizard to insert, update and import bulk data of Accounts, contacts, leads and opportunities
• Used Visual Force framework to integrate the application with web services. Created Visual Force pages and embedded it into the application
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Customized and developed Apex classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed web to case and Email to case automation for case generation
• Evaluation and Installation of Apps through Salesforce App Exchange Lead critical data collection and data analysis activities crucial for various executive level business decisions utilizing various systems
• Created various HTML5, Visual Force Email templates for Auto response to customers and outbound messages
• Developed Apex classes, Triggers, Time triggered tasks and Apex scheduler to implement business logic to the needs of the application
• Developed Workflow rules, Validation rules, Approval process, Customization and implemented Apex classes and Triggers associated with them to manage the workflow in the application
• Good working experience on Core, JEE design patterns like singleton, strategy and Gang of Four design patterns
• Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production
• Implemented enhancements on objects like Accounts, Leads, Contacts, Opportunities, Quotes, Activities, Tasks, Reports and Dashboards
• Customized tabs, Page layouts, Visualforce pages, Controllers and Components for different business users and business centers
• Designed, developed and deployed Apex classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE
• Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use
• Customized existing Visual Force to align with Salesforce new Lightning UI experience
• Designed Tabular, Summary and Matrix Reports on Opportunity, Pipeline, Cases generated, sales cycle and accounts
• Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Scheduled retrieval of report data with analytic snapshots to dump the data on daily basis
• Used sandbox for testing and deployed the code into the production environment
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing
• Customized dashboards to track the usage for productivity and performance of business centers
• Worked closely with the support team to resolve the cases and ensured the customer satisfaction
• Worked in Agile environment

Environment: Salesforce.com CRM application platform, Sales Cloud, Service Cloud, Apex language, Apex Triggers, Visual Force (pages, components, controllers), HTML5, Java script, SOQL, SOSL, Email services, Data loader, Data Import Wizard, Security controls, Windows XP, Eclipse IDE plug-in, Sublime Mavens Mate Plug-in, Sandbox data loading, Boomi Integration and Web Services Force.com Beta Explorer.

Confidential, Raleigh, North Carolina

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Performed the detailed analysis of functional and technical requirements. Deployed the custom objects. Identified the lookup and master-detail relationships and created the junction objects.
• Created workflow rules and defined related tasks, email alerts, and field updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Leverage App exchange products to solve existing needs of the customer
• Perform all tasks related to the day-to-day operations of several large implementations of salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex classes, Apex Triggers and Visualforce pages to develop custom business logic
• Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API
• Customized existing Visual Force to align with Salesforce new Lightning UI experience
• Used contextual hovers, dashboard and opportunities in the lightning version
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Worked on Agile methodology
• Integrated App Exchange application "Exact Target" for Campaign Management to send unlimited targeted, relevant email messages directly from Salesforce.com.
• Worked on Informatica Power Center an ETL tool to extract, transform and load data from remote sources to DW and worked with various active & passive transformations
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Work included verifying data integrity with App. Exchange assistance, utilizing workflow rules to improve process
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer
• Worked on service cloud to provide a power and full functionality to a device
• Worked on Informatica for changing values while importing data into Sales force from trimming data to substituting values from different data sources
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com
• Involved in developing, implementing & testing on the Sandbox environment
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications

Environment: Salesforce.com, Apex, Visual Force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, Apptus CPQ, data loader, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Service Cloud and Sales cloud, Java, Windows XP, Apache Tomcat 5.

Confidential, Newport News, Virginia

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization
• Migrated Data into Salesforce.com from legacy systems using Data loader
• Implemented record types for some objects to save different types of data into a single object.
• Implemented the modules using Model View Controller (MVC) design pattern
• Developed triggers, workflows and Custom Apex classes in salesforce
• Implemented Security Model on Object level, Field level and Record level using Profiles, Roles and Sharing Model settings
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Worked in customizing standard objects Accounts, Contacts, Leads, Opportunity, Campaigns, reports, Case Management and Solutions
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services
• Designed and developed workflow rules, validation rules and customizations with salesforce.com and involved in implementing the right Approval process to ensure proper authorization takes places for customizing the Objects
• Developed Apex classes, controller classes, extensions and Apex Triggers for various functional needs in the application, implemented the logic to find the existing matches for the account, contact and opportunity
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity-Relationship data model, validation rules, Approval Processes and Auto-Response Rules for automating business logic

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow, Permission Sets, Sharing Rules, Data Import Wizard.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Customizing the application using Salesforce.com features as per the business requirement
• Designed Account Management, Lead Management, Opportunity Management and Case Management
• Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes
• Involved in the implementation of Validation rules, Email Templates, Sharing and Security rules for the application
• Created workflow rules and defined related actions - tasks, field update, email alert, time triggered tasks, email alerts, field updates to implement business logic
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Performed the detailed analysis of functional and technical requirements. Deployed the custom objects
• Identified the lookup and master-detail relationships and created the junction objects
• Developed Visualforce Pages to include extra functionality and wrote Apex classes to provide functionality to the Visualforce pages
• Designed, developed and deployed Apex classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in instalments
• Worked on JavaScript, CSS, and HTML to develop an interactive Web application
• Implemented the solution using struts framework
• Testing the application using testing tools

Environment: Salesforce.com, Apex, Visualforce, Workflows, Sharing rules, Sandbox Data loader, Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Java, J2EE and Windows XP, Custom Objects

Confidential

Java Developer

Responsibilities:

• Developed GUI using JSP’s. Implemented Action class and Action Forms Using Struts.
• Implemented J2EE Design patterns using MVC architecture for developing Presentation tier that includes JSP and HTML, Web tier includes Controller
• Handled different type of Exceptions in Java
• Design and development of JSP pages for Contractor billing and CPE modules
• Prepared workflow design for approval matrix
• Wrote custom taglibs and used in designing of Screens
• Implemented Exception Handling in DAO’S
• Used JavaScript for client side validation and to create web pages using JSP

Environment: Java 1.4, Struts 1.1, JSP, EJB 2.0, CVS, Eclipse, JDBC, Toad, DB2 and WebSphere 5.0, Eclipse IDE.