PROFESSIONAL SUMMARY:

• Having 5+ years of total IT experience primarily in CRM SalesForce.Com (SFDC) and Enterprise Data Warehouse applications
• Experience in administration, configuration, implementation and support of Sales Force CRM and Sales Force SFA applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S - Controls, Force.com IDE.
• Used Force.com Web services API for implementing web services to access to data from different users.
• Strong hands on writing WSDL, SOAP (web services) that support the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured permissions based on organizational hierarchy.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Good experience while working on SFDC implementations covering Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Chatter and App-Exchange applications. Experience in web technologies like HTML, XML, JSon, CSS, JSP, JavaScript, WSDL, JQuery, Bootstrap and SOAP.
• Having good Knowledge on Knowledge Management, Translation workbench and Content Management.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Extensive experience in lead, case management, web-to- lead, Web-to case, Email-to- case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in data migration and integration using data loader.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and migrating salesforce multiple instances into one.
• Experienced in handling data migration and code deployment using Data loader and Eclipse respectively in SFDC environments.
• Hands-on expertise in Salesforce.com Governor limits, Lightning UI, Apex, Data modeling.
• Have good working knowledge in documenting and implementing complex ETL business rules using different transformations such as Filter, Joiner, Router, Source Qualifier, Expression, Union, Update Strategy, Unconnected/Connected Lookup, Aggregator and SCD Type-1, SCD Type-2, mappings and mapplets.
• Proven experience in creating and execution of SQL, PL/SQL stored procedures, functions, triggers and packages.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Project life cycle processes.
• Ability to work independently and in a challenging environment; have worked with onsite and offshore teams.
• Adaptable, willing to learn and realistic in approach with good communication skills.
• Worked in Agile Methodology Followed version control process on GIT.

TECHNICAL SKILLS

Salesforce Technologies:  Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, CPQ, CTI, Force.com Platform (Sandbox, and Production).

Methodologies: ER Modeling, Multi-Dimensional Modeling, Data Warehouse Life Cycle

ETL Tools: Informatica Power Center v 8.6.1/8.1.1/7.1.3/6.2/5.1 (Repository Manager, Power Center Designer including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases: Oracle 10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Languages: Apex, Java, JavaScript, HTML5, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML, PL/SQL, SQL, COBOL, PL/1, JCL.

Operating Systems: Windows NT/00/XP, UNIX, MS-DOS, MVS, OS/390 and Z/OS.

Other Tools: TSO/ISPF, FILE-AID, SPUFI, QMF, ICETOOL, DFSORT, Change man, OPC.

PROFESSIONAL EXPERIENCE:

Confidential, Universal City, CA

Sales force Developer/Administrator

Description:

Confidential 

Responsibilities:

• Interacted with various business user groups to gather the requirements for Salesforce Implementation and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created and used Email templates in HTML and Visualforce.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.  
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Lightning process builder for visualizing and creating automated business processes.
• Experience on Salesforce lightning for Customizing Reports and Dashboards for business use. Customization of Salesforce1 app and Lightning resources.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on supporting tickets in the following areas Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Involved in creating, monitoring and measuring campaigns with Salesforce CRM Marketing.
• Responsible for creating marketing campaign, kicking them off, monitoring their run and generate reports.
• Implemented Agile Methodologies, with continuous builds and controlling iterative and incremental projects. Used Rally1.rallydev.com to update the status of daily tasks with respect to each Sprint.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Integrated saleforce.com with tableau by publishing tableau dashboards in salesforce using the visual force pages.
• Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, SOQL.

Confidential, Basking Ridge NJ 

Sales force Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Built a custom App with Lightning experience for sales reps to monitor their performance and close their deals fast.
• Worked on lightning for creating custom pages for lookup screens on sales force.
• Worked on console app.
• Developed Triggers for applying the business logic on Database events.
• Designed front-end pages with Apex and Visual Force.
• Designed and developed Workflow rules and Validation Rules.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Salesforce Lightning App Builder to create a custom application using components built with the Lightning Component Framework.
• Worked on Get Feedback product for sending surveys to customers using case.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Jenkins, Stash and Win merge.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Created custom components to be used in visual force pages and visual force email templates.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Sales force to Outlook Integration.
• Hands on Experience on Sales Force Lightening for Customizing Reports and Dashboards for business use.
• Customized the Invoice Receipt Layout and Invoice Payment Receipt Layout to be able to receive the information from Invoice and payments.
• Testing to ensure the solution works and End user training.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, SOQL. Confidential  Germantown, MD Feb’ 14 - Dec' 14Salesforce Developer/Administrator

Description:

Confidential, LLC 

Responsibilities:

• Gathering high level business requirements, functional specifications and preparing use cases.
• Involved in study of underlying architecture, design and database model to ensure compliance to requirements and standards.
• Prepared Design and Admin documents for migration and integration of organizations Legacy Systems to Salesforce.com.
• Experienced in Data Cleansing and mapping data from source to target salesforce.com.
• Setup or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Enhanced application to bridge gaps between required business functionality and applications current functionality. Changed application from 2-tier to 3-tier by separating business logic from presentation layer.
• Defined Lead assignment rules based on Territory management rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Designed integrated voice response/computer telephony interface (IVR/CTI) customer service handling: managed customer interface, service delivery, creative design, vendor, results tracking & reporting
• Managed articles in full phase of knowledge life cycle in customer portal through public knowledge base.
• Translated articles in house using the editing tool in knowledge base to a localization vendor.
• Used CPQ to configure bundle, standalone products in the shopping cart and prepare proposal/quote from.
• Integrated Exact target for AppExchange with an enterprise 2.0 account in salesforce.
• Used SQL Server Reporting Services (SSRS) 2012 to query the databases to generate different types of complex ad-hoc reports.
• Experience in wide range of languages and technologies such HTML5, JavaScript, XML and SOAP.
• Worked with customer service team on service cloud to anticipate customer needs and deliver world class customer service solutions.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Visual Force pages to implement custom functionality.
• Responsible for creating Custom Objects and Fields.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.

Environment: Apex, Apex Data Loader, Informatica Cloud, CPQ, Service cloud, BMI, Visual force, Force.com IDE, Sales cloud, SOQL, HTML, CSS, XML, SSIS, ETL, Ad-hoc, Exact target, JavaScript, Live chat, CTI, Windows XP.

Confidential, Boston MA

Responsibilities:

• Gathered customer requirements from different business user teams spread over Sales, Marketing and IT.
• Configured opportunities, sales processes and territories for Consumer and HealthCare products divisions.
• Created user accounts and managed profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity.
• Customized our product according to the customers need and demo them the solution. Application includes CPQ, Contract management, Proposal management, Advanced approvals, revenue management etc.
• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Manage special projects as assigned. This could include sales compensation, sales reporting tracking, ad-hoc reporting, etc.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Deployed new Live chat/CTI Platform for Connect & Save Telephony over IP service and other marketing promotion
• Work knowledge on subject matter experts to put all customer information in one place using service cloud
• Used sales force Automation (SFA) for Territory Management and Opportunity Management.
• Loaded data into SFDC using Data loader and migrated several legacy applications to Force.com Platform.
• Worked with SOSL and SOQL queries and using Apex explorer tool SOQL queries.
• Developed several Apex Triggers, Classes during the project lifecycle.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, CPQ, Live chat, Service cloud, CTI, BMI, SSIS, ETL, Email Services, Security Controls, Sales cloud, Ad-hoc, Sandbox data loading, Eclipse IDE Plug-in, Informatica On demand, HTML, Java Script, CSS

Confidential, Chicago IL

Consultant

Description:

Confidential  is an American consumer electronics and telecommunications company founded in 2011 as the result of a split by Motorola, formerly owned by Google and now Lenovo and based in Chicago, Illinois. From the split, Confidential took on the company's consumer-oriented product lines, including its mobile phone business and its cable modems and set-top boxes for digital cable and satellite television services, while Motorola Solutions retained the company's enterprise-oriented product lines.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Interacted with various business team members to gather and documented requirements.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Rapid HTML5 prototypes: HTML/CSS/JS, Web page creation with Visual Force
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Understanding of modern web UI design, including responsive web design
• Implemented various Custom Reports and deployed them for different business user levels.
• Provided training to internal business users to use application and develop their own custom reports.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, SSIS, ETL, AJAX, MVC Design Patterns.

Confidential, Hyderabad

Salesforce.com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Developed triggers, Visualforce pages/controllers, workflows, validation rules and formulas.
• Involved in developing automated e-mail service.
• Utilized Apex data loader in handling massive amounts of user data.
• Utilized Salesforce's WSDL to integrate Salesforce with applications.
• Developed S-Controls in JavaScript.
• Developed new Reports & Dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization. 

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Visual force, SOQL and Windows XP.

Confidential 

Java Developer/Programmer Analyst

Responsibilities:

• Involved in planning, estimation for completion of the request and client interaction.
• Involved in database design for the application as per normalization rules.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Written Store procedures and designed the database tables.
• Involved in the security issues of SSO.
• Involved in the data modeling, analysis of data, creation of database schema, tables.
• Have worked on the development of reports and charts.
• Parameter passing between different components in the provider objects.
• Creation of web and business components.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Implemented store procedures and triggers using PL/SQL.
• Communicated with end users to clarify their requirements.
• Attending in WSR meetings with the client
• Coding, testing for Major Enhancements
• Performed Integration Testing by adding all modules together for the web based application.
• Involved in team for production and deployment phase of the application.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, Web Sphere