PROFESSIONAL SUMMARY

• Over 8 years of IT experience in application design, customization, development, support on SalesForce.com Platform, Web based application using Java/ J2EE Technologies.
• Having 6 years of experience in Salesforce.com CRM concepts.
• Well versed experienced in all phases of System Development Life Cycle starting from planning, analyzing, requirements gathering, use case development, designing, testing, deployment and maintenance.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Having knowledge on SalesForce Content Management, Knowledge Articles Management, Communities, Force.com Sites and Mobile Administration.
• Having knowledge on SalesForce Service cloud like, Case Management, Solution Management using Assignment Rules, Auto Response Rules and Escalation Rules.
• Expert in customizing and implementing with Validation Rules, Workflows Rules, Process Builder, Approval process, Record Types, Assignment/Sharing Rules, Reports and Dashboards.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.,
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatica on Demand.
• Used REST and SOAP web services.
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Strong problem-solving, multi-tasking, and organizational skills
• Ability to develop and effectively leverage relationships across an organization at all levels

TECHNICAL SKILLS:

CRM Tools: Salesforce.com, Sales Cloud, Service Cloud, Chatter, Communities, Service Console.

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages & Components), Triggers, BatchApex.

Programming Languages: C, Java, Apex, Visualforce page, HTML, XML, CSS, JavaScript, JQuery.

Web Services: REST and SOAP API

Salesforce API Tools: Force.com Migration Tool(ANT), Force.com IDE -Eclipse

Data migration Tools: Apex Data Loader, Custom Import wizard, Informatica Oncloud, ETL Tool.

Deployment Tools : Change Sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.

Version control systems : GitHub

Operating systems : Windows 2012/2008/2003/ XP/2000/NT/98/95, MS-DOS, UNIX.

Other Tools : Microsoft Office, Microsoft Visio, Rational Rose, Inkscape, JIRA, Jitter bit, Demand tools, SharePoint, ServiceNow.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond Virginia

Salesforce developer/Administrator

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Developed and deployed Apex Classes, Controllers, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects.
• Created various communities in salesforce in order to meet the business requirements.
• Implemented Apex Data loader “Command Line Interface “to automate the data loading process for the sand box refresh activity.
• Handled the construction of client objects for SOAP based Web Service Call outs made to external legacy systems and generated VF pages to display returned data.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, SOAP, SAAS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Dallas TX

Salesforce developer/Administrator

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Performed data migration from Microsoft CRM to Salesforce.com.
• Developed web-to-lead functionality for Les Concierges site which directs leads from web to Sales force.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Created post-chats and customized pre-chat forms to gather information from customers before they begin a chat with an agent using Live Agent.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Involved in building of the Customer Portal in the organization. Configuring customer portal in order to enable the security officers to login to customer portal and accept/reject the assigned tasks.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Antonio Texas

Salesforce Developer/Administrator

Responsibilities:

• In-depth understanding and experience in Enterprise Architecture & business architecture.
• Performance engineering, Cloud Computing, SaaS, Salesforce CRM, Force.com, APEX
• IT Strategy, Enterprise Architecture methodologies (TOGAF, SOMA) and frameworks.
• Responsible for Strategic direction, Collaboration, & Planning
• Enterprise Architecture, IT Strategy, Roadmaps, Architecture Assessment
• Managing customer relationships and customer communications
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Managed large scale Enterprise Architecture projects with P&L responsibility
• Good understanding and experience on Big Data, Business Analytics
• Experience with AJAX, Rest, XML, Canonical Data Model, OSGi, Camel, Spring
• Experience in Oracle applications, Oracle SOA platform, Oracle B2B & BPM Platform.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Force.com, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, AJAX, XML Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Oracle, SOMA, Sandbox data loading.

Confidential, Bethlehem, PA

Salesforce developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Develop VisualForce Pages, VisualForce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on Sales cloud, marketing cloud and Service cloud.
• Created test scenarios in a Sandbox environment, developed code and implemented it on the Production environment.
• Created web services to enable directional move of data between SAP and Salesforce using SOAP API over Vistex platform.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Custom Objects, Sandbox data loading, SAP, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Addison Texas

Salesforce Developer

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce
• Worked directly with senior management to establish parameters for designing the system.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Automate the functionality by writing Triggers and Apex Classes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed custom Apex classes for Visual force page custom controllers using Work.com IDE and Apex.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Involved in preparation of the Training Manual for the releases
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using object oriented design / UML diagrams on RSA.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server
• Testing and debugging the project for proper functionality and documenting modules
• Used Ajax in one of the modules to do asynchronous changes to the pages
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using Web Sphere JMS.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.