SUMMARY:

• Over 6 years of IT experience as a Sales Force Developer, Administrator and Java Developer.
• Experienced in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force. Confidential Platform, SAAS (Software as a Service) application running in Cloud Computing Environment. Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Highly proficient with Sales Cloud Service Cloud Service Max web service Force. Confidential community Portal Chatter Knowledge One and App-exchange on Salesforce.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce. Confidential .
• Experience on sandbox environments to ensure proper testing and deployment practices.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force. Confidential, Chatter and App-exchange on Salesforce.
• Hands on experience customizing salesforce. Confidential CRM using Apex Classes, Visual Force, Custom Controls, HTML, Translation Workbench.
• Extensive experience in designing Validation Rules, Custom Objects, Custom Fields, Customizing Page Layouts, Workflow Alerts & Actions, Pick Lists, Record Types, Custom Tabs, Reports, Dashboards, and Email Generation according to application requirements.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
• Experience with data migration and updates through App exchange data loader, Work bench in Salesforce. Confidential .
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experience in lead, Case management, Web-to-lead, Web-to case, Email-to-case.
• Good understanding of SOQL and SOSL for Querying and Searching Data for Force. Confidential platform.
• Experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL.
• Good Experience in writing complex SQL queries involving multiple table's inner and outer joins, stored procedures.
• Worked extensively on various salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in report generation using Table, Matrix and List Controls in SQL Report Services.
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development.
• Experience in configuring Lightening experience in salesforce1.
• Experience in working with Eclipse IDE with Force. Confidential Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Experience in Object Oriented Languages (C#.Net, Java).
• Hands on experience working with HTML, XML, CSS, JQuery, JavaScript and AJAX.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Service Cloud, Sales Cloud, Marketing Cloud, Apex, Visual Force, SOQL, SOSL

Salesforce Tools: Data Loader, Eclipse IDE, Force. Confidential IDE

IDE and Editors: Eclipse, Force. Confidential Eclipse IDE, Mavens Mate, Sublime Text

Programming Languages: core Java, C++, J2EE, SQL

Web Technologies: Java Script, HTML5/4, CSS3/2, XML, AJAX, WSDL

Databases: Oracle 11g/10g/ 9i/8i, SQL Server 2008/2005, MS-Access

Operating Systems: Windows, Mac, Linux

Documentation Tools: MS Office, PowerPoint, Access, Excel

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Sr. Salesforce Admin/Developer

Responsibilities:

• Strong hands on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce. Confidential )
• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Developed Apex Classes, Triggers, Batch Classes and Scheduled classes to automate various business processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation.
• Integrated Apex with External services in JAVA using Rest API.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Developed various interfaces, Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Designed Custom Formula Fields, Field Dependencies, Matching Rules, Duplicate Rules, Validation Rules, Work Flows, field updates and Approval Processes for automated alerts, Process Builder, and Email generation according to application requirements.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation.
• Implemented and customized the following objects: Contacts, Accounts, leads (including Web-to-Lead form), Opportunities, Campaigns, Documents, Reports (including Dashboards/KPIs), Products, Cases, and Solutions.
• Designed and developed SFA based Application on force. Confidential platform in salesforce. Confidential environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the help salesforce. Confidential support.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Involved in Business Requirements Gathering, Functional and Technical documents development, Unit Testing, Functional Testing.
• Experienced in Marketo Integration for leads processing.
• Collaborate with Sales and Marketing to create Marketo lead flow processes and business rules.
• Worked on Service Cloud and Sales Cloud implementations.
• Hands on experience using salesforce Lightning Framework to drive the client-server management and Lightning App builder to build Visualforce pages for Lightning Experience.
• Used Git Hub with teammates on different features for same code repositories.
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce. Confidential .
• My role as the Build Manager on the devOps team is to build a continuous devOps process following the agile methodology.
• Configure deployment flow with Github branches to enable a continuous devOps process.
• Implemented new customer support solution using Salesforce. Confidential Service Cloud. Maintained and improved existing Salesforce implementation.
• Designed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Hands on experience in Trouble shooting user issues.
• Involved in Customizing Dashboard, Reports, User Access, developing Apex classes, Field level and page level validations, Data imports/exports, Email Services, Role Creations, and integrating with other applications.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience in data migration using Salesforce Data loader.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.

Environment: Saleforce. Confidential platform, Apex Language, Service cloud, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked on Salesforce Communities and Customer Portals.
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce. Confidential (SFDC) and other Platform based technologies like Visual Force, Force. Confidential API, and Web Services.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force. Confidential API and Web Services.
• Created various Lightning components and used them in the application as per the requirement.
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components.
• Created several web pages (UI) and tabs in the application using HTML, CSS, DHTML, and JavaScript.
• Developed JavaScript methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Used Developer console's debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Worked with the User Acceptance Testing (UAT) team to help them understand the functionalities of salesforce.
• Designed Test-driven development (TDD) software development process.
• Interacted with various business user groups for gathering the requirements for salesforce. Confidential CRM implementation.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Created Visual Force pages and Apex classes and test methods in accordance to the requirements.
• Handled tasks of testing voice channel content of individual connections.
• Evaluated the quality of voice channel received in IVR systems.
• Extensively used Apex codes and JavaScript to develop bulk-safe triggers, workflow rules and required business logic.
• Used applications like dupe blocker for data duplicate data cleansing
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Instrumental in migration & upgrade from Delphi 9.52 (a standalone product) to Delphi FDC (cloud product built on the Salesforce platform).
• Designed and implemented various Email templates for Auto-Response to customers.

Environment: Salesforce. Confidential, Apex Classes, Service cloud, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, REST, Web service, XML, Force. Confidential IDE, HTML, CSS, JavaScript.

Salesforce Developer

Responsibilities:

• Gathered user requirements and involved in Application Design Discussions and Documentation.
• Developed custom Objects, Profiles, Sharing Rules, roles and integration using Web Services, as needed by the business.
• Designed a data-model to handle the survey questions and responses using custom and standard objects to be effectively used for reporting and dashboards
• Developed survey pages using visualforce and followed the HI-Fi's (UI design) as per the requirement and developed the custom logic using controllers and extensions
• Developed Visual force pages using CSS, JavaScript and Materialize and made sure that existing jQuery doesn't conflict with Materialize.
• Data migration and updates through the Apex Data Loader in Sales force.
• Implemented Workflow rules and Defined Related Tasks, Triggers, Email Alerts, Field updates to implement business logic.
• Provided Best Practice on implementing the online marketing strategies and demand generation process with their Sales Cloud. exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Experienced on force. Confidential platform using apex classes and triggers, web service integration using SOAP, REST, force. Confidential IDE, and validation rules.
• Developed custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
• Developed Dynamic Approval Processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the Data Manipulation needs of the application.
• Responsible for Designing system/Unit/UAT test cases.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle SQL, PL/SQL.
• Having good experience on customizing applications using ECLIPSE IDE with force. Confidential plug-in and force. Confidential IDE.
• Expertise in design and development of use cases and class diagrams using UML/Rational Rose and Microsoft Visio.
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Used Sandbox Mode for Testing and Migrated the code to the production instance in iterations.

Environment: Saleforce. Confidential platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Sandbox data loading

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Developed the product in accordance with schedules; ensure that all product development guidelines including quality control policies and standards are strictly observed during each stage of the development process.
• Used eclipse Force. Confidential toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects and Lightning components.
• Used Force. Confidential web service API for implementing WSDL in the application for access data from external systems and web sites.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the helpsalesforce. Confidential support.
• Worked on SOAP and REST API web service calls.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce configurations.
• Identified Salesforce usage problems and crafted technical / communication plans for remedial initiatives.
• Implemented break fixes, business enhancements support, feasibility requests and administrative needs to Salesforce application users.
• Coordinate and facilitate Project Manager, Product Analysts in the process of requirement gathering and customer requirement specification development.
• Coordinated with the support function team and acts as a technical facilitator to resolve client’s system and product problems/issues.
• Performed Integration Testing by adding all modules together for the web based application.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Developed and maintained optimized SQL queries in Data Warehouse
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Managed Source Code in CVS environment.
• Developed and implemented Web services for use in a Service Oriented Architecture.
• Reviewed to the extent possible, changes in code and the environment that will affect system performance.

Environment: Java, J2EE, JSP, Servlets, Java Beans, JavaScript, SQL, HTML, Tomcat, and XML, Windows XP.