SUMMARY:

• 8 years of total IT Experience & 6+years of comprehensive experience in Salesforce CRM.Proficient in Salesforce administration and highly familiar to work with various database tools.Forming a positive relation with other departments,configured and managed Sales collateral and Service Cloud applications.
• Having 6+ years of professional experience in developing software applications using CRM Framework (Salesforce. Confidential )
• Proficiency in SFDC Administration like Creating Custom Objects, Custom Settings, Page Layouts, Workflows, Approval Process, Email Services, Validation rules, Tasks, Creating Profiles, Roles and Users.
• Expertise on managing users, setting up public groups and queues, profiles, and implemented role hierarchies, sharing rules, security settings including field level security
• Developed Customized Reports, Dashboards to Monitor data quality and integrity.
• Adept skills at desktop and mobile administration.
• Integrated SQL database functions with Salesforce applications.
• Designed,setup and maintained Salesforce standard objects,custom objects and junction objects while also structuring user roles,security profiles and workflow rules.
• Created and updated users,Dashboards and Profiles and processes to continuously monitor data integrity and quality.
• Managed and customized Salesforce. Confidential scopes such as users, profiles, roles, groups,accounts,contacts,record types,sharing rules to support vital business functions.
• Worked in a constantly ever changing environments in which clients wishes could change anytime.
• Experience in Complete Software Development Life Cycle including Analysis, Design, Development, Testing and Maintenance and Agile development methodologies.
• Good experience in implementing and supporting large scale complex solutions and integrations of Salesforce with other platforms and technologies
• Good experience in interacting with the client and other vendors; participation & support for UAT, and support release management to the different environments.
• Provided Demos to business and gathered feedback during Field Reviews to improve the tool and tweak the processes to complement the users everyday processes.

TECHNICAL SKILLS:

CRM: Salesforce

SFDC: Apex (Trigger, Controllers & Test Classes), VisualForce (Pages & Component), Custom Objects, Custom Settings, Validations, Workflows, Approval Process, Process builder, Reports, Dashboards, SOQL, SOSL, Case management

Databases: Oracle 10g,SQL Server 2000/2005/2008, MS Access

Migration Tools: Jitterbit,Apex Data Loader

Version Control System: Subversion(SVN), Win CVS

Languages/Scripting Languages: Java, HTML, VB Script

PROFESSIONAL EXPERIENCE:

Confidential, Mountainview, CA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in AdWords campaign management, from setup to optimization, to help maximize the advertising investment
• Involved in Regular, detailed reports with meaningful metrics that deliver key insights into your AdWords campaign performance
• Involved in Marketing guidance and support to help you actively manage your marketing programs, making it easier for you to focus on running your business
• Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
• Involved in writing the Detail Designs and UI spec for use cases.
• Worked with various salesforce. Confidential objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
• Created the Activity diagrams and Sequence diagrams using Microsoft VISIO to visualize the functional flow of the application.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Worked on Apex classes,Controllers & Extensions.

Environment: Salesforce. Confidential customizations like Workflow Rules, Record Type, Validation, Formulae, Custom objects, Page Layouts, Apex Trigger, Apex Classes, VisualForce, Reports

Salesforce Administrator/ Developer

Responsibilities:

• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Involved in Salesforce administrative work like data entry,list uploading,list cleansing,reports,etc.
• Customizing the Salesforce platform to meet the company’s needs.
• Creating and modifying reports.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record - Level and Field-Level security and configured their sharing settings.
• Involved in migrating data from SQL Server to salesforce. Confidential using Jitterbit.
• Worked extensively on SFDC objects Leads, Accounts, Contacts, Opportunity and various other custom objects.
• Imported Accounts and Contacts data through Import Wizard.
• Worked on Apex triggers and Apex classes for custom logic.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.

Environment: Salesforce. Confidential customizations like Workflow Rules, Record Type, Validation, Formulae, Custom objects, Page Layouts, Apex Trigger, Apex Classes, VisualForce Pages, Reports, SOAP API, JQuery, SQL Server 2008.

Salesforce Administrator/ Developer

Responsibilities:

• Responsible for salesforce customizing i.e., creating custom objects, custom fields, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Worked extensively on SFDC objects Accounts, Contacts, Opportunity, Orders, Pricelists, Contracts and various other custom objects.
• Worked on Apex Triggers and Apex Classes for custom logic.
• Worked on Docusign Integration using REST API.
• Created an interactive UI to improve customer experience using Visualforce pages.
• Prepare the metadata script for the deployment.
• Writing Selenium test classes to automate the flows.
• Attended daily stand-up meetings and provided proof of concept for new requirements.
• Involved in Salesforce administrative work like data entry,list uploading,list cleansing,reports,etc.
• Creating and modifying reports.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.

Environment: Salesforce. Confidential customizations like Workflow Rules, Record Type, Validation, Formulae, Custom objects, Page Layouts, Approval Process, Apex Trigger, Apex Classes, VisualForce, REST API, JQuery, Apttus CPQ, Docusign

Salesforce Administrator/ Developer

Responsibilities:

• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with SalesForce. Confidential consultants while implementing the solutions for the requirements.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce. Confidential (SFDC).
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Apex Trigger, Apex Classes, VisualForce, Reports, Java, Spring, Hibernate, JSF, REST Web services, Oracle 10g, IBM Clear Case, Tomcat.

QA Engineer

Responsibilities:

• Involved in Design and executing the Test Cases.
• Involved in developing automation suites for web application Testing.
• Help team members prepare execute test scripts as needed.
• Involved in Integration, Functionality and Regression Testing manually.
• Bug Reporting, Bug Tracking and Bug Analysis Using Bugzilla.

Environment: Windows XP, Windows 2000, HTML, Java Script, BugZilla