SUMMARY:

• Overall 8+ Years of IT experience in IT Industry as a Developer and developed various applications.
• Having 6+ years of experience in Salesforce and designed, developed and deployed Salesforce applications.
• Remarkable experience in project life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding expertise in troubleshooting and superior communication skills.
• Expert level skills in writing apex Classes, Triggers and Visual force pages.
• Knowledge in working with various deployment tools like Change sets, ANT, Jenkins, Tortoise Git, Tortoise SVN, Eclipse IDE and managing repositories efficiently.
• Implemented Territory Management for Account object using Territory Assignment Rules.
• Experience in working with Service Now and handled help desk tickets without reaching service level agreements.
• Integrated Salesforce with Slack, FedEx.
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce I have Managing and executing queries in SOSL/S O QL
• Worked with Apex Data Loader tool to migrate the data from other data base
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields .
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Good knowledge in automating business with Lead and Case assignment rules based on different criteria.
• Experience withSalesforce.com Reports, Dashboards, Workflows.
• Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.
• Experience of Web - to-lead, Web-to-case, Email-to-case functionalities.
• Extensive experience working on custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements. Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to sales force custom objects, lookup relationships, junction objects, master-detail relationships
• Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathered information from various sources and evaluate them according to the client's needs
• Excellent inter-personal skills, accustomed to working in both small and large team environments. Ability to work in a fast paced environment with changing priorities.

TECHNICAL SKILLS:

Salesforce Tools: Force.com Explorer, For ce.com Data Loader, Force.com Platform (Sandbox & Production) Marketo, Pardot and Eclipse IDE.

Salesforce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards service now

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Documentation Tools: MS Office, XML, HTML

Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, Partner Portal

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

Database: SQL 2008 and 2012

Web: HTML, XML CSS, JSP, JAVASCRIPT.

TOOLS: MS-office Abobe Photoshop MS-Excel

Language: Apex, C/C++, Java.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Senior Salesforce Developer

Responsibilities:

• Configured and implemented Salesforce.com CRM to support unique customer-based solutions.
• Modified standard objects and create new objects and new object relationships
• Designed, developed and deployed Apex classes, Controller classes and Apex Triggers, packages
• For various functional needs in the application.
• Modified and enhanced standard Page layouts and create new Page layouts
• Created simple Workflows without Apex code and designed simple reports
• Administration, Data Migration and Deployment of applications to Force.com platform Experience
• Marketing, Customer Service and Support Development team
• Community cloud to connect with customers and employees with each other.
• Configured various Reports and Dashboards based on the need in the organization.
• Customized user interfaces to market relevant information available in one place making the system more efficient.
• Created Users, Profiles, Roles and Sharing Rules for force.com applications
• Participated in the full life cycle implementation ofsalesforce.com from technical design, development, configuration, and administration of testing and deployment of high quality business solutions.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used customer CSS in the components.
• Analyzed complex business requirements and developed various Visual force Pages , Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the visual pages.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organizations
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Validated the data retrieved from the databases as expected and reported deviation using Quality Center.
• Extensively worked on SOQL queries to validate data populated in tables.
• Worked closely and effectively with other team members to resolve defects and functional issues.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Force.com, Salesforce.com Unlimited Edition, Salesforce CRM, workflows, SOQL, Custom/Standard Objects, Custom Tabs, Page Layouts, HTML

Confidential, Austin, TX

Salesforce developer

Responsibilities:

• Supervised, examined and specify stakeholder needs.
• Examine and assembled data.
• Managed sales cloud.
• Personalized Tabs for various business user groups and business centers.
• Designed workflows for email alerts, lead escalation, automated lead routing, and task creation.
• Approved Chatter for the organization and to verbalize with users in the organization.
• Designed and assembled custom applications using Visualforce.com and Force.com.
• Managed different salesforce.com standard objects like Accounts, Campaigns, Cases, Contacts, Leads, Opportunities and Reports.
• Implemented various Custom Reports and positioned them for various business user levels.
• Advanced efficiencies through effective management of SFDC capacity, capabilities, and storage.
• Committed in advancing design documents.
• Accomplished program plan within assessed time, endeavor and quality goals.
• Designed Dashboards using customized Dashboard components.
• Designed, Implemented and deployed the Custom Objects, Custom Tabs, Components and Page Layouts to suit the needs of the application.

Environment: Salesforce.com Enterprise Edition, Sales cloud, Custom objects and tabs, Custom page layouts, Reports and dashboards and Visualforce standard and custom controller environment.

Confidential, Omaha, Nebraska

Salesforce Developer

Responsibilities:

• Requirement generation by meeting with the customer interaction team.
• Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
• Configured the application for users with various job responsibilities and provided appropriate access to data.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Performed many Support Roles for the internal users helping in third party tools as well as both sales and service cloud.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development,
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Involved in packaging the custom application as packages and make it Public to the clients.
• Knowledge and implementation in packaging Apex change apps.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.
• Created a tailored partner portal for each partner.
• Increase channel effectiveness by providing all documents, pricing, and materials in one place.
• Manage the partner lifecycle from recruitment to measurement.
• Configure and customize the lead, opportunity management for partner portal.
• Implement business rules for partner portal

Environment: Salesforce.com Enterprise Edition, Apex Language, Visualforce, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Apex change.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Identified business requirements and translated them into technical specifications for Force.com
• Created and managed complex workflow rules, data validations, and object customizations
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce
• Managed ongoing support requests and administrative needs of users
• Customize applications using Salesforce.com applications to match functional equirements.Data migration from spread sheets to Salesforce using APEX data loader.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Opportunity, Contracts, Cases, and Solutions.
• Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test planDeveloped reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed in sandbox environments and performed timely deployments on production servers
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Knowledge and implementation of PRM portal.
• Administer and customize the Salesforce PRM portal.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Provide training to the internal business users to use the application to develop their own custom reports.
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
• Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing training sessions, company wide
• Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
• Created custom visual force pages to customize the user experience
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements
• Involved in data import into SFDC using Apex Data Loader through CSV files
• Developed custom controller classes and extensions to standard controllers using Apex.
• Developed Apex web methods in to integrate force.com applications with company’s website.

Environment: Salesforce.com Unlimited Edition, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Reports, Dashboards, Workflow Rules, Page Layouts, Visualforce Controllers, Extensions, Roles, Profiles, HTML, CSS

Confidential

Java Developer

Responsibilities:

• Struts framework is used for building the Front-End.
• Utilized the various enter Design patterns to develop the Business modules based on the required functionality.
• Developed view and controller components.
• Interacted with business analysts and other end users to resolve user requirements issues.
• Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
• Used DOJO toolkit to construct Ajax requests and build dynamic web pages using JSP's, DHTML and JavaScript
• Extensively used Jquery in web based applications
• Developed the controller component with Servlets and action classes.
• Business Components are developed (model components) using Enterprise Java Beans (EJB).
• Experience in using Ext JS for the presentation tier and developer the screens of the application.
• Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.
• Developed DAO'S for getting data and passing data to the database
• JavaScript is used for client side validation and to control some dynamic data.
• Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3 and Service Mix Server.
• Used MAVEN scripts to fetch, build, and deploy application to development environment.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Prepared the REST and SOAP based service calls depending on the data passing to the web service.
• Clear Case is used for version control.
• Used MQ series to create, send, receive and read messages.
• Used software development methodologies such as waterfall.
• Used Eclipse Helios as Integrated Development Environment (IDE).
• Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, jquery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, DOJO Toolkit, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse Helios