SUMMARY:

• Around 8 years of IT experience that includes around 4+ years of experience as a Salesforce developer/administrator and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Hands on experience in Salesforce.com CRM integration, developing and deploying the custom integration solutions. Excellent skills in creating, troubleshooting, modifying APEX code and visual force pages.
• Acquainted and well - versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using Salesforce.
• Experience in designing the custom objects, custom fields, custom tabs, role based page layouts, custom reports, report extractions to various format, design of Visual Force Pages, Apex Classes, Controllers and Triggers and various other components as per the client needs and the application requirements.
• Experience in Creating Roles, Profiles, Page Layouts, Record Types, Workflow rules and Approval Processes.
• Efficient knowledge on Administration Setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like APEX Data Loader.
• Good in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, master-detail relationships, look-up relationships.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in migrating data from legacy systems to Salesforce using data loader.
• Having good knowledge on SOAP web service API's.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Worked with team members for full-cycle projects such as developers, to complete consulting projects on time and develop outstanding consulting services to Salesforce.com clients.
• Proficiency in Object Oriented Languages like C++, C# experience in web technologies like HTML, XML, Java Script, JSP and WSDL.
• Involved in various stages of Software Development Life Cycle including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of the enterprise applications.
• Committed team player with strong analytical and problem solving skills, willingness to relocate and ability to quickly adapt to new environments and technologies, dedicated to successful project completion with excellent communication and interpersonal skills.
• Ability to understand client requirement and provide the best solution. A keen desire to learn and update knowledge base and skill sets to keep abreast of latest technologies and trends.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Triggers, Classes, Test Classes, Visual force, S-Controls, Sandbox development & testing, Point click Customization, SOQL, Data Loader. Validation rules, Workflows.

Languages: Apex, UML, Java, J2EE, JSP, PL-SQL

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Database: MySQL, Oracle 9i, Oracle 10g, SQL Server

Technologies: XML, HTML, JavaScript, CSS, Agile, Scrum

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Developer

Responsibilities:

• Worked on Visualforce Pages, Apex Classes, Visualforce Custom Controllers Components, Advanced Search Functionality, Dashboards, Custom Objects, Custom Reports, Analytic Snapshots, Custom Tabs, Tags and Components.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Canvas App in salesforce for displaying the visual BI dashboards.
• Used MKS Source Integrity system for storing the data from different sandboxes, for each release.
• Worked on Miller Heiman Strategic Selling tool. I was involved in setting up different sheets namely Green, Gold and Platinum sheets on different objects in Salesforce.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Managed security settings of the users.
• Have Extensive experience in deploying the components from once environment to other.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, SOQL/SOSL Queries, Agile, Scrum, Eclipse, MH sheets, MKS source integrity system, Service-Now Ticketing System.

Confidential, NC

Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Automated Change Request Process and scheduled it to run on daily basis.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Automated ATL Alignment Process by using click data loader.
• Led successful integration of the Salesforce.com application with legacy Pivotal CRM, Medical enquiry and SAP MDM customer master system, as well as for alignment of SFDC data into various downstream systems and processes.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance.
• Loaded Call plan data regularly on quarterly basis.
• Loading data extracted from MDM into salesforce.com as a part of the weekly and major alignment.
• Developed salesforce lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Managed security settings of the users.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created business rules to ensure the data integrity of the alignment data.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Workflows to send email alerts, field updates etc. Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Created DM dashboards to provide DM’s an overview of the rep’s monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps from irrep.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, SOQL/SOSL Queries, Agile, Scrum.

Confidential, OH

Salesforce Developer/Support

Responsibilities:

• Collected Business requirements from Business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Provide ongoing support of the existing Salesforce.com system, resolve coding, and configuration, security, performance, and data issues in a timely fashion.
• Analyze, develop and design a technical global CRM strategy with regional IT teams, teammates and business stakeholders
• Develop and execute testing for all developed solutions, including testing documentation, and assist in system, performance and another needed testing
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Reports and Dashboards.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Created custom Reports based on business need and associated them to Dashboard.
• Complete bulk imports of data using Apex Data Loader.
• Developed salesforce lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Worked with salesforce1 for implementing couple of business scenarios.
• Developed Visual Force Pages, Apex Classes, Visual Force Custom Controllers Components, Advanced Search Functionality, Dashboards, Custom Objects, Custom Reports, Analytic Snapshots, Custom Tabs, Tags and Components.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, SOQL/SOSL Queries, Security Controls, Salesfroce.com sandbox data loader.

Confidential, NY

Senior Salesforce Developer

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Developing Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Work Closely with Salesforce.com consultants while implementing the solution for the requirements.
• Complete bulk imports of data using Apex Data Loader and used third party tools like SQL.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent Actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management Visibility.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Hands on experience business processes like Forecasting, Campaign Management, Case Management, Account Management.
• Proficient in Case Management using assignment, escalation, workflow rules and actions
• Created custom objects and defined look-up and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized the Dashboards to track the usage for productivity and performance of their sales team.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Developed Visual Force Pages, Apex Classes, Visual Force Custom Controllers Components, Advanced Search Functionality, Dashboards, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals,Reports, Custom Objects, WSDL, Lightning (Components, Apps, Events), Custom Tabs, SOQL/SOSL Queries, Security Controls.

Confidential, AZ

Senior Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Confidential provides marketing campaigns for merchants and card members to maintain their current user base, and to acquire new customers.
• Involved in creation of a new application on Sales force where users can create these campaigns and offers, perform governance, and deliver them to the merchants/cards members.
• Lightning Process Builder.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Created custom objects and defined look-up and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Experienced in Data Migration using Apex Data Loader, and Third Party ETL tools like MS-SSIS, Informatica.
• The delivery model involved integrations with a lot of applications within Salesforce, and other distributed applications within AMEX.
• Hands on experience business processes like Forecasting, Campaign Management, Case Management, Account Management.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Developed Visual Force Pages, Apex Classes, Visual Force Custom Controllers Components, Advanced Search Functionality, Dashboards, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Lightning (Components, Apps, Events), SOQL/SOSL Queries, Agile, Scrum.

Confidential, AR

Senior Salesforce Developer

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Leading a team of six people that includes three developers off-shore.
• Conducting daily support calls and enhancement planning calls.
• Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.
• Highly used data loader and Informatica on demand tool to integrate Salesforce with other legacy systems.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Solely responsible for deploying the components from staging environment to production.
• Highly involved in interacting with the end users directly and conducted training sessions around the globe.
• Implemented using the service cloud.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, and setting up roles, creating profiles, security controls, data management, and case management.
• Solely designed and documented the application enhancements post go live.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Implemented single-sign on for the organization.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Raising cases with Salesforce support team in solving the product bugs.
• Used partner portal for working with different partners to meet our requirements.
• Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead and case assignment rules etc.,
• Developed complex Visual Force pages using standard, custom controllers and components.
• Responsible for refreshing the Full copy and training sandbox environments regularly.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Partner Portal, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, KS

Salesforce Developer

Responsibilities:

• Involved in salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Work Closely with Salesforce.com consultants while implementing the solution for the requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Have been a part of sales cloud team in implementing company Track Inventory and customer Management.
• Customized the Dashboards to track the usage for productivity and performance of their sales team.
• Designed, Implemented, and Deployed the Custom Objects, Page Layouts, Custom Tabs, and Components.
• Created custom objects and defined look-up and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page Layouts, Search Layouts to organize Fields, Custom Links, Related Lists, and other components on a Record Detail and Edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Communicating with executive management on project status and overall project progress against target.
• Worked closely with sales team and business analysts and performed detail analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com.

Environment: Windows XP, Force.com platform, Salesforce.com, Salesforce Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflows and Approvals, Web Services, Reports, HTML, Force.com Eclipse Plug-in, Salesfroce.com sandbox data loader, Security Controls, Email Services, WSDL.

Confidential

Salesforce Developer

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created mash up between sales force CRM and Gmail through Force.com App-Exchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Used JDBC for communicating with the database.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts Frame Work.
• Developed data model and stored procedures.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.