PROFESSIONAL SUMMARY:

• Having 7+ years of experience in the field of Information Technology with 3+ years of experience in Salesforce.com CRM Platform
• Skills include Salesforce.com Integration, SalesForce Configurations, Data Management, Data Migration, Data Integration, Data Loader, Command Line Data Loader, User Management, Application development, Application Deployment, Enhancements, Testing and maintenance of Multi - tier, Web-based, and portal based object oriented enterprise applications.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experiences in scoping phase, Gap Analysis, Testing, and Implementation Phase.
• Business Analyst / Technical Consultant Specifically Business & Process modeling; Document processing, Gap analysis and application integration in Oil and Gas/Finance/Banking/Healthcare domain.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom reports, report folders, report extractions to various formats, Snapshots and various other components as per the client and application necessities.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader, Utility and Informatica on Demand.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Excellent experience with Software Development Life Cycle (SDLC) methodology, Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile Methodologies (blend of XP and SCRUM features) and Project management life cycle
• Good understanding of Salesforce.com Governor Limits.
• Experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Experience in designing on Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model and business logics.
• Implemented security and sharing rules at object, field, and record level for different users at different hierarchies of organization.
• Experience in Application Lifecycle Management(ALM) in User Administration, Project/Workflow customization.
• Ability to develop Advanced Reports in Application Lifecycle Management(ALM) by using Dashboard Module.
• Experience in support for Application Lifecycle Management(ALM) users and ability to debug issues using Sys Internals tools.
• Implementation of various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to obligations.
• Experience in Salesforce.com Sandbox and Production environments, developing and deploying custom integration solutions. Good overall knowledge of troubleshooting.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Development experiences in various platforms like MS Office, Visio documenting tool and Windows (7, XP, NT, 2000).
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Excellent analytical, de-bugging skills and documentation skills.
• Extensive experience in interacting with the senior management, business and IT users.
• Temporarily working on a position in Sales Force applications, gathering Customer requirements and developing tools for customer issues.
• Worked as Quality Tester and Jr. Business Analyst
• Experience as a BA; Successful in creating Functional Requirement Document for Select Plan Term, Display Coverage Term options in Word and good understanding of Business Requirement Document
• Successfully Created Use Case and Use Case Narrative Flows (Primary Flow, Alternative Flow, and Exceptional Flow) using Confidential Excel for Registration, Login, Creating New Order (Edit, Cancel, View Orders)
• Successfully created Unified Modeling Language (UML) Diagrams in MS Visio using Use Case Diagrams, State Diagrams, Activity Diagrams, Swim Lane Diagrams; Wire Frame using Axure and MS Visio
• Experience as a QA; Executed project in the capacity of a QA tester;
• Developed and executed Test Cases using the QC 11
• Effective coordination between development and testing team Involved in manual testing of test cases Used QTP to automate few scenarios
• Investigated and documented software faults and interfaced with developers to resolve technical issues
• Used LoadRunner 11 for stress Test on customer facing interface
• Prepared Test Conditions and Test Cases based on the system requirements
• Created test data files with valid and invalid records to thoroughly test program logic and verify system flow. Reported defects using HPQC and SNAGIT
• Defect Tracking using Mantis bug tracking tool; Plans and prioritizes test scripts to ensure most critical components of the application are being tested
• Prepared and conducted automated test scripts on the most critical client facing applications as needed
• Tested new development/defect fixes and coordinated user testing with the business to ensure quality and project requirements are being met
• Responsible for multiple projects accountable for requirements traceability, analysis, and tracking; test execution and reporting of testing results and defect reporting
• Identified, proposed, and implemented changes to Software Development Life Cycles (SDLC) by moving test case development into the HP Quality Center software tool, from MS Excel, Word, and other manual methods
• Performed load testing against internal application and services using LoadRunner scripts to emulate users and monitor systems performance.
• Introduced an automated functional and regression approach to reuse scripts to enable manual resources to focus on new functionality, rather than repeating efforts to regress core business processes.
• Skilled in understanding client requirements, developing solutions, preparing work specifications, estimating efforts ensuring delivery of reviewed / executed work requests within time frames.
• Quickly identify and understand business issues as well as opportunities and prioritize new capabilities
• Credit of consistently delivering high-quality services to the business through informative, well-organized scope documents and business requirements
• Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
• Excellent Client Facing Skills & Skilled in gaining Utmost Trust & Providing Reliable Solutions to Problems.
• Uses qualitative and analytical methods to enhance or develop processes while providing analytical support for new proposals, projects and quality initiatives
• Adroit in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting applications.

TECHNICAL SKILLS:

Methodologies: SDLC, Agile/Scrum, Waterfall, RUP, UML

Application Software: MS Office suite, Rational Suite, MS Project

Business Modeling Tools: Confidential VISIO, Rational Rose, Requisite Pro

Change Management tools: Rational Clear Quest, Rational Clear Case, PL/SQL developer, SQL* PLUS

Operating System: Windows NT/98/2000/XP/VISTA

Databases: Access, Oracle 8i/9i/10g, DB2, MS SQL Server 7.0/2000

Testing tools: Test Director, Quality Center, Quick Test Pro, Load Runner

Reporting tool: Tableau

Bug tracking tools: Helpdesk, ServiceNow, JIRA, Bugzilla

SalesForce Technologies: SalesForce CRM, SalesForce SFA, SOQL, SOSL, SalesForce Outlook, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Data Loader.

SalesForce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies: HTML

Computer Skills: SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc.), Access.

Languages: Java, HTML, XML, Basic OOPs concepts, SQL.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, Windows 7, LINUX.

Documentation Tools: MS Office, MS Visio Pro.

EXPERTISE AREA:

• Quality Assurance.
• System Analysis.
• SFDC - Sales Force .com Concepts.
• Requirement Gathering & Analysis.
• Client Relationship Management.
• Production Server’s Management & Maintenance.
• Product & Business scenarios testing.
• Product Consultant & Trainer.
• Customer Service Management.
• System Integration.

CORE COMPETENCIES:

• Engaging and coordinating business analysis sessions for understanding client’s business processes and mapping them to required business standards
• Examining business portfolio and designing performance dashboards and other business classification’s.
• Attending New Business Requirement Sessions & Playing the main Role in POC.
• Working closely with Sales & Pre-Sales Team in Product Promotion.
• Understanding Client Business and Providing the Best Possible Solution on Revenue Generation Model.
• Business Analysis / Business Integration ---- Business Requirement Document (BRD)Software Development Lifecycle (SDLC) Methodologies ---- Agile/Scrum and Waterfall
• Drafting functional requirements for computer systems using models and diagrams to represent the processes and functions involved
• Assisting in functional testing of the new system and ensuring that it meets the user specifications
• Conducting case / system / process study for project planning, scoping, estimation and tracking
• Defining best practices for project support and documentation

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Extensively worked on development activities using apex code in terms Apex triggers, Apex classes, batch apex classes and schedule class.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Confidential Excel into Salesforce.com.
• Wrote apex classes to define the behavior of the iQuote page.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit the needs of the application.
• Implemented the workflows and approvals for various functional requirements.

Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Detroit, MI

Salesforce Developer/Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE
• Designed, developed and deployed Apex Classes, Triggers, Packages for various functional needs in the application.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Integrated with PeopleSoft FT at the backend with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Force.com Eclipse Plug-in.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Implemented CSS for VisualForce pages and experience working with Partner portal system.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Experience in deploying applications from Sandbox to production.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Used Gridbuddy to generate reports on multi objects and put related data in one view to help a clear perspective on business decisions.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Implemented Case Management Automation to track and solve Customer’s Issue.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Reporting Snapshots, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.

Trade Promotion Analyst

Confidential, Chicago, IL

Responsibilities:

• Reconciled sales promotion deals according to liability and budget plan
• Audit contracts to ensure trade promotions are in compliance with contractual obligations
• Analytical support to build JP & bottoms-up costing for key customer sales programs
• Verified sales deals alignment to spending parameters and budget plan
• Worked with Sales Director and Regional Sales Managers to support management and delivery of sales promotion budgets
• Supported Demand Planning teams in providing planned merchandising activity at key accounts
• Helped in forecasting 2013 volumes using projected growth rates of various brands by historical cases
• Lowered spend by finding ways to reduce duplicate deals while ensuring higher sales volume to increase ROI
• Reason for leaving: Contract position for 2012 trade promotion budget reconciliation project

Sales Planning & Development

Confidential, Orlando, FL

Responsibilities:

• Evaluated financial implications to Confidential by selling Walt Disney World theme park and water park tickets through wholesale gift card distributor Blackhawk
• Examined reasons behind lower revenue/arrival brought to Walt Disney World by AAA Travel compared to Travel Agents during FY 2009
• Analyzed whether domestic wholesale sales should take a more active role in generating sales for all Disney Destination products beyond Disneyland Paris through Disney Vacation Club
• Research how social media can be used to generate marketing campaign for Walt Disney World & Disneyland, since it reaches global audience through warm networks instead of cold calls yet extremely cost effective, generating very high return on investment