PROFESSIONAL SUMMARY:

• 8+ years of IT experience and 6+ years of experience in salesforce.com CRM (SFDC) and Force. Platforms Developer (certified) and administrator. 2 years’ experience with Java Technology.
• Certified in 201, 401 and 501 (enrolled).
• Experience with Lightning, Remedyforce, Flosum and Apttus CLM, CPQ,
• Highly skilled in salesforce.com development and implementation.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in developing and designing business logic for Salesforce.com using Force.com Apex triggers and Apex classes.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Thorough understanding and good experience on Data Loader.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Expertise in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Gained a strong knowledge of data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment..
• Working knowledge of Software development Life Cycle.
• Knowledge of Agile and SCRUM Methodologies.
• Hardworking, Detail-oriented, Dependable, Team Player and Result-oriented.

TECHNICAL SKILLS:

Force.com Platform: Apex classes, Apex Triggers, Visual Force, SOQL, SOSL, Apex Web Services, Ajax, Workflow and Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Loader.

Languages: C#, Java, PL/SQL, T-SQL, HTML, XML, CSS, JavaScript, ASP.Net, .Net framework 4.0

IDE: Eclipse, Force.com IDE, Visual Studio 2008/2010/2012.

Tools: MS Visio 2008, Dreamweaver, Adobe Photoshop, VMware, MySQL, SQL Server, SQL server 2008.

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Salesforce Developer/ Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Sales Force implementation and documented the Business and Software Requirements.
• Used Lightning Framework to create objects and fields and brought the on the Canvas.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the1 organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Created and deployed Several Reports, Report types and Dashboards using salesforce.com platform.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Used Data Loader for Data Management in force.com platform.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes.
• Maintain field level, record level and object level security on custom fields and objects.
• Support the team on implementation cases and working with real-time troubleshooting.
• Successfully used Agile/Scrum method for gathering requirements and facilitated user stories workshop. Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications.
• Worked on REST and SOAP APIs.
• Developed different Visual Force Pages to suit the needs of the application using different apex tags.
• Work with the Release team to track all development component changes for each monthly release.

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, Force.com IDE.

Confidential, St Petersburg

SalesForce Administrator/ Developer

Responsibilities:

• Experience with the SalesForce CRM and tabs such as Accounts, Opportunities and Leads.
• Have successfully analyzed business requirements and mapped them to features.
• Extensively worked with BMC remedyforce and its modules such as surveys, broadcasts, request definitions and templates
• Created external portals and sites for external clients so that they can interact with BMC remedyforce and Salesforce
• Implemented Flosum for the deployment of features from Sandboxes
• Created the development policy for the whole team and moved from Change sets to Flosum’s patches.
• Experience with the Lightning framework. Created Flows and processes.
• Helped in implementation of Apttus CLM
• Worked with International sales team in countries like France, Italy and Japan
• Provide training and mentoring to junior member of the Salesforce team
• Gathered requirements through interviews
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Created Custom fields, pick lists, field dependencies and validation formulas and workflow rules to the custom objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked in a test-driven development model
• Experience with Schema Builder and chatter
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes.
• Used Data Loader for Data Management and Migration in SalesForce.
• Helped users to utilize the SalesForce platform. Also created manuals and documents to help the clients with the application that was created
• Maintain field level, record level and object level security on custom fields and objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on continuous integration with platforms such as Force.com
• Experienced in SalesForce CRM implementation, usage and development.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked on Apex Classes and Triggers
• Created customs pages using the VisualForce, HTML and JavaScript
• Built and tested page contact manager application with SalesForce REST and SOAP API
• Experience with App Exchange
• Experience with queries and SOQL
• Created and deployed Several Reports, Report types and Dashboards using salesforce.com platform.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with various business user groups for gathering the requirements for Sales Force implementation and documented the Business and Software Requirements.
• Successfully used Agile/Scrum method for gathering requirements and facilitated user stories workshop. Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications.
• Worked on REST and SOAP APIs.
• Developed different Visual Force Pages to suit the needs of the application using different apex tags.

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, Force.com IDE.

Confidential, Houston, Texas

Salesforce Developer/ Admin

Responsibilities:

• Primary responsibilities included custom application development and integration.
• Created pick lists and page layouts and coupled those using Record Types.
• Manage short term process improvement/re-engineering initiatives to increase operational efficiency.
• Implemented various Custom Reports and deployed them for different business user levels.
• Assessed the following factors: aesthetics, layout, consistency, and user effort in determining user interface designs.
• Provided support ongoing salesforce.com maintenance and administration services including periodic custom objects, workflow, campaign management and triggers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Used Data Loader to migrate data.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked extensively through Agile development methodology by dividing the application into iterations

ENVIRONMENT:: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, and Force.com IDE.

Confidential, New York

Salesforce Developer

Responsibilities:

• Responsible for Business Analysis and requirement understanding, development and data modeling.
• Implemented the requirements on Salesforce.com platform and Force.com plug-in using Eclipse.
• Developed various custom objects, Components and Visual Force pages.
• Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, and Opportunities.
• Developed and deployed Workflows & Approvals wherever necessary.
• Created Email templates and inbound emails using Visual Force for the clients and customers.
• Developed and configured various Custom Reports and Report Folders for different User profiles based on the need of organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Data Loader to make bulk upload of client data.
• Created multiple Record Types based on the category of clients.
• Developed Triggers for complex Workflow rules working around the governor limits.
• Involved in setting up Role hierarchy and assigning the users as per the roles.
• Migrated data from csv files to SFDC using data loader.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Used Sandbox for Testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com

Environment: s: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 07.

Confidential, Chicago, IL

Salesforce Developer/ Admin

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Handled different Integrations with other platforms.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Globus Information on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and VisualForce.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: s: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Designed and developed the application as per the business requirements and technical specifications.
• Participated in technical design and prepared the detail design documents for the responsible areas of the application.
• Used Java, Struts, JSP, HTML, CSS and JavaScript to develop the application user Interface.
• Created SQL queries, Procedures and Triggers to interact with Oracle database.
• Involved in creating Test Plan and Test Cases to test the application
• Performed Unit Testing Using JUnit to implement the test cases.
• Worked on Automating the builds and deployments for the Applications Using Microsoft Visual Studio Team Foundation Server.
• Created and modified the XAML templates to build the Java applications.
• Created and Updated the PowerShell scripts for deploying the builds to the server.
• Interacted with various users during the testing phase and analysis.

Environment: s: Eclipse IDE, Oracle database, Team Foundation Server 2012, Windows PowerShell IDE.