SUMMARY:

• 9 plus Years of IT experience that includes around 6 years of experience in Salesforce.com CRM Platform and 3 years on Java.
• Aggressive Salesforce CRM Business Analyst who is constantly looking for the best ways to maximize each customer relationship. Adept in data mining generating detailed and useful reports.
• Skilled in customizing standard objects and develop Custom objects, Page - Layouts, and Record-types to distinguish between various requirements.
• Good understanding of site.com, custom portals and partner portals.
• Experience in Implementing and executing System Logs and Debug Logs.
• Having good Knowledge on Knowledge Management, Translation workbench, and Content Management.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force AppExchange
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience on VEEVA CRM implementations.
• Performed administration activities for SFDC/Veeva including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Experience in evaluation, design, testing, maintenance and production support using SDLC process and AGILE methodologies .
• Good understanding of Salesforce Setup Menu, Configuration, Custom Application development, administration and deployment of applications to Force.com platform.
• Worked on the various Application modules such as Sales and Marketing Customer Service, Business Processes, Finance and recommended solutions to improve their processes using SFDC.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in building Custom Objects, Fields, Visual Force pages and Custom Controllers, Components, Reports and Dashboards.
• Expertise in Force.com technology stack: Apex, Visual Force, Flex, SOQL And SOSL.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, and Approval Processes.
• Data Load for SFDC Standard objects, Custom objects.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Cloudingo.

TECHNICAL SKILLS:

Platform: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Languages: Java, C, XML, HTML5, SQL, JavaScript, Apex SOSL, SOSL

Databases: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2, MySQL, MS Access 2007/2000

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWS, Swing

Salesforce Tools: Force.com IDE, Apex Data Loader

Version Control Tools: VSS, CVS, WinCVS, ClearCase, Jenkins, Subversion

Salesforce Technologies: Sales Force CRM, Apex, Visual Force

PROFESSIONAL EXPERIENCE:

Confidential,Plano TX

Salesforce developer / Analyst

Responsibilities:

• Enabled Partner relationship management (PRM) and Customized Partner portal pages using visual force to allow partner users to log in to web portal rather than through salesforce.com.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization’s business needs.
• Worked on web site application programs, and ICTP program,
• Prepared statistics and reports required for ICTP development.
• Represented as Salesforce Business Analyst, ADMIN and Developer.
• Closely worked with SFDC Admins and Business Analyst in the Org involved in integration and merging two salesforce instances (Xyratex & EVault). Sales & Service Cloud Migrations.
• Worked on sales and service cloud work orders generated for enhancements on existing salesforce application.
• End to end work order process from review requirement, design, documentation, development and deployment. Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Meetings with business to review requirements, walk through for UAT and assistance to create standard reports and dashboards.
• Created Objects, Tabs, Fields, Visualforce pages, Apex classes, Triggers and Layouts.
• Created validation rules, work flows, record types, sales processes, email templates, email alerts, change sets, approval process.
• Created standard reports, custom reports and dashboards.
• Created users, profiles, roles, public groups, permission sets and sharing rules.
• Export and Import data using data loader when required for existing and new fields.
• Good experience on data and metadata backup.
• Involved in End user support, production deployment, Daily data feed, Email integration support, weekly active user list, Daily data load, Daily metadata backup.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Eclipse, Import Wizard

Confidential, Dallas Texas

Sales force developer/Admin/Analyst

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Prepared specifications for system enhancements and customization.
• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports and Apex code to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Integrated SFDC with Oracle ERP for order management system using Informatic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Developed Various Visualforce pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Involved in developing, implementing & testing on the Sandbox environment.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL, SQL SharePoint, Web services, Service cloud and Sales cloud.

Confidential,Andover,MA

Sr. Salesforce Developer

• Worked on enhancements to the implemented project, and closely involved with the BA group and Developer team in analyzing the requirements.
• Used Agile methodology of development for all the project requirements given by the BA Team, also had regular scrum meetings between BA and Developer team to discuss issues and goals fulfilled
• Worked with various salesforce.com objects like Accounts, Contacts, Campaigns, Opportunities, Activities, Reports, and Dashboards
• Developed Custom Objects, Custom Settings, Tabs, Components and Visual Force Pages and Controllers
• Created Custom fields, Tabs, and applied necessary Validation rules, Sharing and Security rules
• Developed Apex Classes, batch classes, test classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Worked on complex batch process, configured different email services based on requirements
• Created various profiles, roles and configured the permissions based on the organizational hierarchy requirements.
• Created Visualforce pages and embedded in standard layout, overrode case page.
• Developed and configured various Custom Reports and Analytic Snapshots to dump the data on regular basis for the sales and marketing user’s performance.
• Experience in migration data between sandboxes and production
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating Reports and saved them for further access to the users.
• Installed third party apps from Force.com AppExchange
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Apex Classes, Triggers, Custom Controllers and Extensions, Apex Triggers, SOQL, SOSL, Force.com IDE (Eclipse), Email Services, Batch Process, Data Loader, Apex Explorer, Conga Composer, Windows XP.

Confidential,Cupertino,CA

Salesforce Consultant/Business Analyst

• Worked on Account & Contacts to analyze the enhancements configuration and gathered requirements for enhanced system functionality.
• Prepared Configuration workbook, Security Model and Field Level Security documents for system profiles and community profiles.
• Designed and documented requirements to build Visual Force Pages and Landing page for creating a single point registry connecting two communities.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in data cleanup using cloudingo .
• Prepare documentations for testing progress, test coverage and providing status to project manager.
• Involved in preparing Test Matrix, Test Plan, Test Cases, Test Scripts and Test Data for all enhancements on Accounts & Contacts, Communities, Campaigns & Events and Outlook & Chatter.
• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Configured the User permissions based on the organizational hierarchy.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Worked on customer portal and complaint and case management.
• Designed, and developed the Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Environment: Saleforce.com platform, Force.com Sand box, Apex Data Loader, APEX, Triggers, Visual Force (Pages, Component & Controllers), Sharing Rules, Workflows, Validation Rules, HTML, Java Script, Eclipse IDE, Windows XP.