PROFESSIONAL SUMMARY:

• Over 7+ years of experience in IT. With an experience of more than 3 Years as Business Analyst and 4 years’ experience in Salesforce.com as Administrator and Developer.
• Self - motivated individual and very determined about following procedures and very much skilled in collecting all the requirements and creating artefacts.
• Having ample knowledge in creating and implementing custom profiles, objects, workflow rules, page layouts and record types, approval process and different kinds of validation rules based on the client requirements.
• Performed application security on different objects, records and fields using profile security and sharing rules for various users.
• Capable of creating different kinds of reports based on the requirement.
• Experienced in using Apex classes and triggers, Force.com IDE, SOQL, SOSL and Visual force pages.
• Good experience in creating visual force pages using standard controllers, custom controllers and extension controllers.
• Knowledge in writing test class before deploying into testing.
• Good knowledge in salesforce.com querying using SOQL and SOSL using Force.com explorer.
• Experience on migrating data from different systems into Sales force CRM using ETL tools.
• Capable of analyzing and creating use case, activity, class diagrams using UML tool.
• Experience on using SOAP/REST web services.
• Capable of learning and understanding the company’s business process.
• Very much interested in learning and applying new technologies and different process to the projects.
• Will provide clients with excellent value added experiences and excellent attention to details and communication.

TECHNICAL SKILLS:

Sales force Technologies: Apex, SOQL, SOSL, web services, Visual force (pages, components and controllers), triggers, custom objects.

Sales force Tools: Eclipse, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox, and Production)

Database: MS SQL Server 2000/2005/2008/2012/2014, PL/SQL, MS Access, My SQL, RDBMS, T-SQL

Web/scripting tools: HTML, XML, CSS, AJAX, XHTML, JavaScript, JQuery

Modelling Tools: MS Visio and Bizagi Modeller

Operating Systems: Windows 7/8/10/vista/XP, Mac, UNIX, LINUX

Applications: MS Office( Power Point, Excel, Word), MS Project 2010

Languages: C, C++, Java

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Sales force Administrator/ Developer

Responsibilities:

• Designed custom objects, fields, field dependencies.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used apex test class to develop triggers and apex classes with minimum code coverage.
• Implemented different levels of security to hide the important information from the users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Responsible for querying sales force tables using SOQL and SOSL.
• Created different templates in visual force and HTML.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development
• Used Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• .Created different email templates using visual force pages and HTML codes.
• Constructed Role based Authorization on Object/Field Level.

Confidential, Stamford, CT

Sales force Administrator/ Developer

Responsibilities:

• Created visual force pages using standard controllers, custom controllers and extension controllers.
• Created validation rules, formula fields, objects, custom visual force page layouts by using apex depending on the user requirements.
• Created users, roles, profiles and permission sets as per the requirement of the business.
• Wrote SOQL and SOSL statements.
• Created web service based on XML and SOAP for accessing customer records.
• Used data loader for importing and exporting bulk records.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages
• Customised email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
• Developed and maintained different reports and dashboards for the use of management reviews.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk.
• Developed multiple objects and worked on various apex exchange products as per the needs of the customer and project.
• Developed different apex triggers, test methods and apex classes.
• Was also responsible for creating rule based automated workflow.

Confidential, Newark, NJ

Sales force Administrator/Developer

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Created different forms of reports to better utilize sales force.
• Worked on creating lead forms, custom tabs, managing work flow and assigning tasks based on the user requirements.
• Worked with apex on force.com and created triggers and apex classes.
• Developed visual force pages using standard controllers, custom controllers and extension controllers.
• Developed triggers and apex classes using apex test classes with minimum code coverage.
• Was responsible for dealing with user issues like resetting or modifying the data.
• Implemented user profiles and security setting.
• Worked on data migration using data loader from excel sheets.
• Was also responsible for querying sales force tables using SOQL and SOSL.
• Created different templates in visual force and HTML.
• Implemented different levels of security to hide the important information from the users.

Confidential, Milpitas, California

Sales force Developer

Responsibilities:

• Was responsible for gathering the business requirements, analyzing the requirement and documenting the requirements.
• Followed Agile Development Methodology for the implementation
• Developed and Designed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for the application.
• Developed workflows and approval processes for various policy managements.
• Constructed Role based Authorization on Object/Field Level.
• Coded APEX triggers and s-controls.
• Created rule based automated workflows.
• Created different email templates and inbound emails using Visual force for the clients and customers.
• Development and integration for policy Report Customization.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Created Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and configured various Reports and for different user profiles based on the need in the organization.

Confidential, Las Vegas, NV

Sales Force Administrator

Responsibilities:

• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiles and Administrative permissions to grant/deny users access to platform features
• Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
• Implemented pick lists, filed dependencies, lookups, master detail relationships, validation and formula fields to the custom objects.
• Customized Marketing application to create web to lead forms, Campaign to lead forms, assigning tasks, and managing work flows.
• Involved in preparing Business Requirement Document and Functional Requirement Document

Confidential

Business Analyst

Responsibilities:

• Analysed the existing Business process and recommended the improvements in the process.
• Analyzed functional and technical requirements by interacting and collaborating with the global clients and technical teams to meet the client requirements.
• Developed user document for functional usability testing and system training.
• Assisted in the preparation of proposals to develop new systems and operational changes.
• Ensuring a clear and complete understanding of the requirements.
• Managed the requirements of the projects at the different stages project life cycle.
• Was also responsible for informing the client for any changes or updates that were made within the project
• Acted as an agent between the internal business organisation, development team, testing team and management.
• Prepared business documents and all other necessary artefacts.

Confidential

Business Analyst

Responsibilities:

• Worked with senior management and established business processes, project needs and sales projections
• Championed a business project and customer service function that prevented fraudulent occurrences at the bank
• Engaged in data quality management to improve quality of the enterprise information system
• Was responsible for documenting and all other necessary artefacts.
• Interacted with different clients and gathered all the necessary requirements for the project.
• Developed use case, activity, and class diagrams using UML tools.