PROFESSIONAL SUMMARY:

• Total 18+ years of IT experience with 3+ years of experience in Salesforce.com to fit environment's specific needs for Financial, Consumer, and Technology Industries. 
• Accelerate customer Business Transformation by leveraging Salesforce.com Innovations. 
• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Good understanding of CRM centric business process, CRM best practices and ERP business process. 
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational requirements.
• Used Agile, Waterfall, Scrum and Spiral Methodologies for various projects. 
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams.
• Accelerate customer Business Transformation by leveraging Salesforce.com Innovations. 
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Work with declarative development tools such as workflow rules and field updates, approval processes, escalation and assignment rules, process builder and visual flow.
• Having experience of SAP ERP Functional areas - FI, CO, SD, and MM. 
• Extensive experience in Business Objects Enterprise products namely Web Intelligence, Info View, Information Design Tool, Universe Design Tool, Crystal Report, Dashboard and Xcelsius. 
• Expertise in Planning, Designing, Developing, Distributing and Maintaining Universes. 
• Highly motivated and exceptional ability in incorporating the latest technology, and providing solutions to increase productivity. 
• Excellent communication skills and ability to work independently. 

TECHNICAL SKILLS:

Salesforce.com: SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System, Apex Data Loader.

Business Intelligence Tools:  SAP BW, SAP Business Objects R4.1 - 3.x, IDT & UDT, (Unv & Unx), Web Intelligence 3.1 and 4.0, Dashboard Designer, BEx Query Designer/Analyzer, Crystal Reports, LCM, and CMC.

Databases:  Oracle 11g/10g/9i/8i, SQL server 2000/2005, IBM DB2, MS Access,

Languages:  C, C++, Java, Apex, Visual Basic, .Net, SQL, PL/SQL. 

Operating Systems:  Windows Server 2000/2003, Windows NT, Windows XP, Windows 7. 

Project Methodologies:  Agile, Waterfall, ASAP. 

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Salesforce Admin/Developer 

Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Involved in developing VisualForce pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calendars with other groups, etc.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex Data-Loader.

Confidential, San Antonio, TX

Salesforce Admin/Developer 

Responsibilities:

• Full cycle implementation, requirement gathering, development, coordination with QA and UAT, deployment and production support.
• Part of the team to complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visual-force pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Designed the Salesforce custom portal for employees to be utilized internally.
• Work closely with users to understand the issues and fix them.
• Work closely with informatica and other middleware teams for fixing issues.
• Monitoring of informatica jobs to ensure smooth and error-free operations.
• Participate for fixing deployment issues and ensure successful deployment through change-sets and Force.com IDE.
• Resolve data integrity issues and data migration using tools such as duplication management, and Data-Loader.

Environment: Saleforce.com platform, Service Cloud Console, Soap API, Rest API, Informatica Cloud, Agile, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox.

Confidential, Houston, TX

Salesforce Admin/Developer 

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Work with team and resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Business Intelligence Developer 

Responsibilities:

• Full Life Cycle Implementation -  Blueprint to Deploy - Interviewing Users, Gathering Requirements, Creating Functional and Technical Design Documents. 
• Designed and Developed Universes with Aliases and Contexts for resolving Loops. 
• Checked the Integrity of the Universe, tested for supporting ad-hoc queries and canned reports according to the business requirements. 
• Setup Universe level Conditions to restrict data based on report requirements.
• Utilized Business-Objects for Reporting and Analysis with Charts. 
• Developed over a 100 Adhoc Reports and Charts showing R&D Maintenance Efficiency, Total Effort Metrics, Fault Correction Metrics and Operations Expense Analysis. 
• Worked with the major functionality of BO; Alerters, Filters, Sorts, Query Prompt, Drill filters, Cascading Prompts, Optional Prompts, custom hierarchies and Charts. 
• Created many Charts with drilldowns and Crosstabs, showing KPI’s, Actuals and Targets compared to with drill through functionality. 
• Worked with Business Users on Integration Testing and User Acceptance Testing. 
• Involved in setting up security/privileges in SAP BO and also worked on designing privileges matrix as per customer business requirements, Implemented application level security, created users, groups and access levels.
• Modified some exiting Webi and Crystal reports based on the end users business specification requirements.
• Created the Webi reports utilizing all the features on web Intelligence like Optional Prompts, Functions, Alerters, List of Values.  
• Created Brakes, Filters at different levels of the reports and applied ranking in the Webi reports
• Worked with business users to identify additional report requirements and documented.  
• Developed some Complex Reports as per request using multiple data providers, Union, Intersection, Minus and Master/Detail, Cross tab, Charts.  
• Involved in migrating the Universe, Reports, Users and Groups from BOXI R3 to BOXI 3.1. 

Environment: SAP Business-Objects XI R3.1/XIR3, BOBJ 4.0, SAP ECC 6.0, Windows 2000 & 7. 

Confidential, Houston, TX

Window - BOBJ Security Admin  

Responsibilities:

• Gathered and Documented Business Requirements, Functional Requirements for Developing Universes and Reports.  
• Used Import Wizard, LCM, to Upgrade from Business-Objects XI R3 to 4.0. 
• Lead efforts to migrate Universe and Reports from Xi 3.1 architecture to XI 4.0. 
• Implemented the Object-Level and Row-level security in Universe. Implementing the Table Mapping in Universe to restrict certain data access in a table to only one group of users.
• Generated a total of 55 reports using Web Intelligence using Templates and Filters for Business analysis using Business-Objects.
• Involved in the troubleshooting of reports access, performance tuning and data quality issues. 
• Trained power users to build and modify reports and how to create charts as needed. 
• Participated in User Meetings to discuss project plan, design and schedule.
• Extensive knowledge in Active Directory to update account, secure privileged data by granting explicit permissions to proper information owners, coordinate migration of share data, remediate network file share, and analyze NAS filers data to ensure integrity of data.
• Created Initial test plan and developed test cases and test scripts manually. 
• Collaborate with team on processes for projects, create and modify various support tools to benefit project needs. Participate in application and system testing with developers, facilitate research of information and promote software distribution.
• Monitor Active Directory for security threats and take necessary action to remediate thereby adhering to audit standards, maintain governance and standardization. Create process to eliminate excessive access.
• Partner with CTS and Active Directory Engineers to create ACE tool to be utilized for local permissions.
• Assist with newly design tools for our project, Tested the tools like, SAM(Share Access Monitoring), ACE (Access Control engine), DO (Data Ownership) in both Development and Production environment.
• Create and utilize Perl, Python, Local Admin, RoboCopy, and iCacl scripts to create and permission files.
• Classify data and partner with LOB to identify functional accounts which should be retained\off boarded.  

Environment: SAP BO 4.0, Oracle 10g, SAP ECC 6.X EHP 6, SAP BW 7.3, SQL 2008, Win 2000 & XP, Win AD.