PROFESSIONAL SUMMARY:

A professional Mainframe Z/OS Data Security Support Analyst with over 10 years System Support and Application experience. Excellent troubleshooting, configuring and managing system network ability. 17 year’s experience in IBM mainframe operations, Confidential, Top Secret and DB2 security administrator. Background also includes proven management skills with 5 years IT supervisory experience, support of various hardware and software applications along with a successful record of accomplishment of handling multiple projects.

TECHNICAL EXPERIENCE:

• Z/OS,Z11, MVS/ESA, ES9000, 3090, Dual 3081, AS/400, Systems 38, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, Top - Secret, IDMS, CA7, OMEGAMON, ISDN, T1, PBX, SNA, FRAME RELAY, Novell, ISDN, T-1, TOKEN RING, Netware, TCP/IP, ROUTERS, HUBS, SWITCHS, ATM, GroupWise
• Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, Unix, Active Directory, UPS power system, Citrix, Lan /Wan, TCP/IP, IPX, AIX, Wins, DNS, DHCP, RAID, MS word/excel, Enterprise Mgr, Compass, Icon, Crystal Reports, HTML, APSS, EDI, ASP, OLAP, FTP, NFS, NTP, IDX, Java, Loftware, HP JetDirect, HP WebAdmin, Visual Basic, Visio, FoxPro, Telnet, VT220 terminals, VNC, DAMEWARE, PC Anywhere.
• Active Directory, Citrix, Lan /Wan, IPX, Wins, DNS, RAID, firewall,VPN, anti-virus. POS system
• CISCO ROUTER, HUBS, SWITCHS, BlackBerry Enterprise Server, Remedy, Lotus Notes, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, NE

Mainframe z/OS System Information Security Analyst

Responsibilities:

• Responsible for entering IDs into various systems that allow to have proper access
• Creating and modifying user ids on various applications (including Active Directory, MS Exchange, Mainframe, UNIX, Tandem, Oracle)
• Manually keying this info, tracking info in spreadsheets(Excel) and following protocol while doing so.
• Ability to work a rotating on - call schedule (non-standard work hours)
• Self-motivated and ability to work independently
• Maintaining professional relationships across the enterprise
• Maintains integrity and confidentiality of client information by ensuring appropriate standards are in compliance with department standards and procedures
• Maintains the information security environment and reports security violations
• Provision access to Mainframe systems using Confidential and TopSecret
• Provide audit information and remediation to internal/external auditors
• Redesign and improve existing processes
• Automation of provisioning and workflow efficiencies
• Ability to see patterns, past trends, and situations and apply learned concepts to recognize and resolve issues
• Ability to handle problems and daily workload with little assistance
• Ability to deal effectively with change and work constructively under stress
• Co-ordinate and complete a global distributed user access review
• Work with the various system administrators to remediate any problem accounts that are identified by the access review data

Confidential, Houston, TX

Mainframe z/OS Systems Engineer Analyst

Responsibilities:

• Maintain and document batch jobs that support the tape management system (TMS)
• Ability to work a rotating on-call schedule (non-standard work hours)
• Self-motivated and ability to work independently
• Maintaining professional relationships across the enterprise
• Highly developed listening and comprehension skills to interpret technical concepts, procedures & issues
• Resolve abnormal terminations
• Execute re-runs as requested and restart jobs according to operation procedures and documentation
• Working with LRS, DRS, VPS and JES2 printer configurations
• Provide input to Capacity Management about resources required to meet service levels
• Provide notification of batch data set contention to the user via TSO
• Where appropriate, provide technical assistance to correct incidents and errors in production JCL
• Monitoring and basic day to day Activities
• Monitor, correct, escalate for system related issues
• IBM Z11 mainframe (IMS, TSO, ISPF, JCL, MVS , CICS, DB2, MQ series, IDMS
• Review and resolve tickets using service now

Confidential, Dallas, TX

Mainframe z/OS Data Security Support Analyst

Responsibilities:

• Main frame Confidential and IAM administration for user and provisioning
• Support access provisioning, de-provisioning and resolve all access issues on mainframe
• Security analyst for multiple projects at the same time.
• Audit & compliance clean-u p issues for multiple projects
• G ood documentation skills (technical documentation in knowledge base)
• Ability to work a rotating on-call schedule (non-standard work hours)
• Weekly conference call with project manager and team.
• Self-motivated and ability to work independently
• D eveloping and maintaining professional relationships across the client enterprise
• Highly developed listening and comprehension skills to interpret technical concepts, procedures & issues
• Provide account management support across multiple platforms and applications Confidential, DB2, AD
• Develop and implement database security strategies SLA regulations and policies and best practices
• Vanguard Administrator/z Secure suppo rt and identity management and security administration
• When appropriate, coordinate database administration duties with systems, network, DBA’ s
• Review logs for intrusion and remediation actions
• IBM Z12 mainframe (IMS, TSO, ISPF, JCL, MVS , CICS, Confidential, DLP, DB2, SOC2, MQ series, IDMS
• Review and resolve tickets using remedy, share po int, people soft

Confidential, Louisville, KY

Data Center Infrastructure Support Analyst

Responsibilities:

• Host provisioning, rules and permissions
• Created user accounts within Windows Active Directory, IAM, Confidential for Mainframe Role base access control system
• Configured, created and Set-up Lotus Notes, REGP, EMC2 accounts for clients
• Created personal share folders for all employees on a Windows Domain Controller
• Operating system installation and customization using IBM server Pac process
• Monitor batch production jobs and job schedulers, print queue management and production problems by identifying and reporting.
• Worked in all areas of data processing operations master console, production control, printer room, tape drive and distribution.
• Operations Analyst support the operations staff 24 X 7 365. Work Monday thru Friday and are available in an on- call rotation including weekends and holidays.
• Fix and provide support for failed jobs, move new jobs into production, develop and/or modify existing or new FTP processes
• Resolve task, incident tickets, and user request. Required to have connectivity from home to support the account.
• JCL, FTP, EOS reports, CMS, MVS, DASD, Data Sets, Confidential, TSO
• Siemens Quarterly SUT Requirements, CA-7, ZEKE, Invasion, Siemens production and Test Day end Processing
• BMC Remedy 7.1, Microsoft Office, MOVIT Product and IP Switch (FTP), Scripting
• IBM Z10 Mainframe Support, Z/OS, CICS Data base, Server farm HP, Dell, Kronos and IBM server
• Windows 7 / 8 Microsoft office suite 2007and 2010, Cerner, McKesson, Meditech
• LAN/Wan, Citrix, Remedy, Service now, SCCM, VPN, TCP/IP, VOIP, Outlook, Lync

Confidential, New York, NY

Support Technician Lead / Helpdesk / Desktop

Responsibilities:

• Southern California point of contact for varies clients for Confidential Diebold, Chase Bank, Burlington coat factory, Dell computers, HP computers, Morgan Stanley / Smith Barney, School First Credit Union.
• Manage team of 5-25 computer technician
• Upgrade ATM’s machine with new hardware, software, CMS, imaging and configuration
• In-stall and replace old POS systems, Toshiba CHEC and Toshiba IBM4690
• Communication protocol between POS and Serial/Ethernet
• Register, Till, Cash drawer
• Integration of payment device with POS application
• Researches and resolves hardware and software application problems
• Provide detailed daily status reports on daily/weekly basis
• Manage large scale Windows 7 refresh/deployment both desktop and laptop platforms
• Manage service levels to made sure to be met
• Perform quality control check to ensure successful migration and application load
• Verify resources in advance and confirm resources with the site
• Verification of user assigned assets
• Verify asset availability and ensure the centers can meet schedule
• Create and set-up asset management software for site and location of asset hardware
• Develop contingency plans for alternate and backup resources.
• Physical collection of assets inventory
• Windows 7 / 8 Microsoft office suite 2007and,2010
• LAN/Wan, Citrix, Remedy, SCCM, VPN, TCP/IP, Java, HP Web JetAdmin, Web-logic, Outlook

Confidential, San Bernardino, CA

Production Support Analyst / Help Desk

Responsibilities:

• Troubleshoot, diagnose and resolve systems issues pertaining to software, workstations, and printers.
• Install, set-up, configure, RF, upgrade workstations printers to network and application.
• Providing proprietary software application support for RF units.
• Perform problem resolution for abended Database jobs, problem orders, system problem, and power outage.
• Setting up email accounts
• Created user accounts within Windows Active Directory and Confidential for Mainframe
• Z/OS, Z11, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, IDMS, CA-7, ESP, OMEGAMON, ISDN, T1, PBX, SNA
• Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, AS/400, Unix, Active Directory, UPS power system, Citrix, Lan /Wan
• SQL/NT/Win7/Xp/servers, VOIP, Lan/Wan, Web-logic, Citrix, Remedy, SCCM, Lotus Notes, Sharepoint

Confidential, Woodland Hills, CA

Desktop / Helpdesk Support Technician Lead

Responsibilities:

• Manage team of 6-10 computer technician
• System setup/installation
• Deployment/troubleshooting
• Software setup and network mapping verification
• System deployment including configuration and HP printer
• Win7/Xp, NT Server, Active Directory, Java, HP Web JetAdmin, Citrix, Lan /Wan

Confidential, Newbury Park, CA

Field Services Technician / Help Desk

Responsibilities:

• Contributes to overall meeting or exceeding local service level agreements in area of responsibility.
• Troubleshoot basic network, software, printing problems and remote access using dameware
• Actively resolves Enterprise Request for HP Service Manager Ticketing System
• Support basic tech work including new employee desktop deploys, lease returns, delivery of equipment
• Configure computers, install software, hardware troubleshoots desktops, notebooks, PDA and printers
• Working knowledge of Windows Server, Windows XP Professional, and Office 2007 Professional.
• BlackBerry Enterprise Server / Rim
• Microsoft Win7/Xp, NT Server, Active Directory, VOIP, Citrix, HP Jetdirect, Web-logic, Lan /Wan, SCCM, TCP/IP, DHCP
• MVS/ESA, ES9000, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, IDMS, Java, DLP, CA-7, OMEGAMON

Confidential, Corona, California

Sr. Security Information Analyst / IT IDC Coordinator

Responsibilities:

• Host provisioning, rules and permissions
• Created user accounts within Windows Active Directory, Confidential for Mainframe
• Configured, created and Set-up Lotus Notes, REGP, EMC2 accounts for clients
• Maintained and upgraded IBM Confidential, CA-ACF2
• Created personal share folders for all employees on a Windows Domain Controller
• Troubleshooting client network access related to Windows 2000 Domain, IBM mainframe and Lotus Notes 5.03
• Demonstrated knowledge of applications software, Active Directory, Lan/Wan concepts, operation systems and hardware.
• Configure Win00/Xp, NT Server, Active Directory, Citrix, Lan /Wan, TCP/IP, DHCP and Set-up Lotus Notes accounts for clients
• Troubleshoot network login issues, reset passwords for Confidential
• Work with NSA (National Security Administration) to coordinate user application access
• Application Support wide area network, added users to shared drive access
• Z/OS, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, IDMS, CA-7, OMEGAMON, ISDN, T1, PBX, SNA

Confidential, Charlotte, North Carolina

System Analyst / Software Specialist

Responsibilities:

• Responsibilities included technical support applicable to distribution and warehouse management systems encompassing servers, conveyer control systems, production, inventory, shipping, PBX, and RF network - 802.11 (on-call 24/7).
• Troubleshoot, diagnose and resolve inventory control systems issues pertaining to software, workstations, and printers.
• Batch processing using CA-ESP and CA-7 with ISPF Menus and Panels Interface
• Editing and modifying stored procedures utilizing C++ object-oriented design function in conjunction with SQL database Setup and host provisioning application user id’s on the network platforms. Monitoring security logs and reports.
• Troubleshoot, diagnose and resolve inventory control systems issues pertaining to software, workstations, and printers.
• Utilized Loftware application for managing multiple warehouse Zebra high-speed printers.
• Perform problem resolution for abended Database jobs, problem orders, system problem, and power outage.
• Write, modify, and debug database specific SQL and PL/SQL queries
• Perform system and data base administration training, security, disaster recovery.
• Install, set-up, configure, upgrade workstations printers to network and application software using APSS software.
• Managed various projects to improve the database and software administration function.
• MVS/ESA, ES9000, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, IDMS, CA-7, ESP, OMEGAMON, ISDN, T1, SNA
• Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, AS/400, Unix, Active Directory, UPS power system, Citrix, Lan /Wan, Siemens PBX, TCP/IP, IPX, AIX, Wins, DNS, DHCP, RAID, MS word/excel, Web-logic, Enterprise Mgr, Compass, Icon, Crystal Reports, HTML, APSS, EDI, ASP, OLAP, FTP, NFS, NTP, Java, IDX, Loftware, Visual Basic, Visio, FoxPro, Telnet, VT220 terminals, VNC, PC Anywhere.

Confidential, Katy, Texas

IT Supervisor

Responsibilities:

• Hands-on supervisor, Manage staff of 8 - 10 employees on-call 24/7.
• Supervisor over mainframe computer room, Helpdesk support, Telecommunication and mail room.
• Oversee all new and replacement software and hardware upgrades.
• Managed planning of new data and voice line cabling in both data center and division offices.
• Setup and creating network access accounts for new users for mainframe, PC, PBX and E-mail logon.
• DOS, Win95/98, Win NT, Novell, TCP/IP, DHCP, Symbol RF, Access, Outlook, Procom, Order entry, Card key systems.
• MVS/ESA, OS390, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, Confidential, IDMS, Control-M, OMEGAMON, ISDN, T1, SNA

Confidential, Louisiana

Network Analyst

Responsibilities:

• Manage staff of 12 employees, Responsible for planning, installing and maintaining all data communication hardware components, including but not limited to: Modems, multiplexers, protocol converters, security devices, ups system, network monitoring systems.
• Serve as a technical resource for the help desk and any other group or department in need of data network services.
• Develop network procedures to guide the performance of help desk, computer operations and other network services personnel.
• Set up and configure Cisco Router, Hub, Switches, VPS, HP Open view lasers printer and print server to the network and POS.
• WIN95/98, WIN NT, IBM 3090, TN3270, Novell, SAR OS/2, JOBTRAC, HP Jetdirect, UNIX, VM, NETWARE, PCL, TCP/IP, IDX, AIX, TOKEN RING, ETHERNET, GroupWise, DHCP, ISDN, T-1, FRAME RELAY.

Confidential, Dallas, Texas

Partner Support Analyst / Helpdesk

Responsibilities:

• Responsible for providing second level support for Confidential Systems. Analyze difficult issues and determined appropriate solutions.
• Coordinate other Information System Groups (i.e. Programming, Systems Development, etc.) to expedite problem resolution.
• Update and maintain specific events in call tracking database while assigned to a problem.
• Responsible for writing and running reports (SQL statements) and database updates.
• Hardware: IBM mainframe, AS400, UNIX.
• Software: JDA, Sap, Siebel, Remedy, Apriori, Procomm, Lotus Notes, PCL, Netware, Windows NT, GroupWise, SQL, POS.