Mainframe Operations Analyst Resume AR - Hire IT People

SUMMARY:

I have a proven ability of combining knowledge, skills, and expertise to solve complex business problems.
I thrive in a fast paced, change oriented, and team driven environment, with the ability to interact well with managers, associates, and clients.
I am currently looking for a position back into the Software Development area using Cobol & Focus.
Most of my career has been in this area and I feel my Analytical and Design skills are my real strength.

EXPERTISE AREA:

Research/Problem Analysis
Telecommunications/Data Expertise
Application Design/Development
Process Improvement/Quality Assurance
Project Management/Implementation
Internal/External Customer Support
Communications/Interaction/Training
Scheduling/ Tracking/Reporting

TECHNICAL SKILLS:

Languages: COBOL I, II, and III, Assembler, SQL, FOCUS(4GL), JCL, TSO Clist, REXX

Data Management Systems - MVS: IMS, CICS, Batch Processing, DB2, VSAM, and Sequential

Products and Facilities: CA-7/CA-11, Zeke/Zeb, File Aid, Infoman, CMS, Connect Direct, FTP, VSAM, Idcams, Syncsort, HSM, TSO/ISPF, SAR, Roscoe, RACF/ACF2

Desktop Software: Microsoft Office Suite (Word, Project, Outlook, Excel, and PowerPoint), Visio, Skipe, Internet Explorer, Office Communicator, Windows Operating Systems

PROFESSIONAL EXPERIENCE:

Confidential

Mainframe Operations Analyst, AR

Responsibilities:

Mainframe Operations Analyst performing Input Verification for all Confidential Clients on the COP Platform.
Validating inputs for all applications and all clients for nightly batch processing and verification of processing totals and sign-offs to continue processing using TSO, SDSF, SAR, CD, Ezyedit, and Zeek/Zeeb
Three years as Certegy Mainframe Operations Analyst performing Batch flow monitoring of production and test facility batch processes using TSO, SDSF, SAR, CD, Netview, and the CA7/11 scheduling products.
Working with First Level Programmers to correct batch process problems and restart jobs.
I also continue to maintain the documentation for and perform as needed the balancing processes mentioned below.

Confidential

Mainframe Operations Analyst, Jacksonville, FL

Responsibilities:

Perform System Production Control functions for the Confidential Mainframe platforms.
Document and support all Confidential Mainframe Balancing and Input Verification functions that cover all three shifts, Day, Evening, and Night. Train others as necessary on processes.

Confidential

Software Engineer, Tampa, FL

Responsibilities:

Perform program maintenance and testing as assigned to me in Mainframe Cobol & Confidential for Ciber Clients.

Confidential, Apopka, FL

Software Engineer I

Responsibilities:

Reprogrammed all of the Confidential Split IMS Database Key Conversion Processes.
Processes became System Standard, eliminated obsolete functionality, decreased run time, and provided better reporting for execution verification.
Collaborated with Project Team to design and implement the Confidential National One Bill.
Produced the company’s first fully automated billing procedure to correctly bill all corporate wide services for all three Local, Long Distance, and PCS.

Client Support Analyst

Confidential, Apopka, FL

Responsibilities:

Designed, Coded, Tested, Implemented, and Executed the Confidential Publishing and Advertising CLEC Refresh Process. Results: Processes created over 112 MM CLEC customer records for the SPA Group to match the information to their existing database to pick up missing information.

Confidential - Local Telecommunications Division

Client Support Analyst

Confidential, Bristol, TN

Responsibilities:

Researched, corrected problem and recovered lost data by a specific deadline.
Saved the Company more than $100,000 in Revenue that would have been lost otherwise.
Assisted in standardizing, coding, testing and training over 800+ Clients in our district on new TSO facilities and functions.
Standardized functions of four Data Centers into a single environment and enabled all Clients to interface with TSO much more productively and efficiently.
Supported, Mentored, and Trained end users and other programming staff in the use of the FOCUS language.
I was considered a SME in this language and assisted other support personnel across the corporate divisions with difficult issues.

Programmer Analyst

Confidential, Bristol, TN

Responsibilities:

Enhanced and Automated job tasks for over 600 Internal Clients. Results: Clients were able to be more productive and efficient at performing their daily job responsibilities.
Collaborated on the Window Openers Quality Team, we analyzed and implemented changes to the Main-Line Production Processes to decrease run time. Results: We decreased the nightly batch processing time by over six hours.
Assisted in the development, Implementation and Maintenance of a new Toll Formatting and Rating front end system using the new Expanded Message Record throughout the entire system including all six IMS On-Line Error Processing databases. This system was then rolled out as a corporate standard within five years of us developing it

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Mainframe Operations Analyst Resume

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