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Sr. Mainframe Production Control Lead Resume

Peoria, IL

PROFESSIONAL SUMMARY:

  • Having around 10 years of experience in IT industry comprising of delivery management of Mainframe application services.
  • Worked as Confidential Subject matter expert with 9 years of experience in Mainframe Batch, Console Monitoring and Scheduling Services.
  • Worked as Server administrator for 1 year of experience in Confidential Bigfix Administrator
  • Hand full of experience knowledge of Operations and Production Support of Mainframe applications.
  • Extensive experience in Mainframe and Midrange Batch, Console Monitoring and Scheduling.
  • Proficient in Scheduling tools CA - 7, TWS/OPC, AJS, Zeke, CA-Autosys and Control-M.
  • Proficient in JCL, VSAM, File Manager, FTP and CA-Balance
  • Monitoring LPARS, CPU utilization of the jobs, escalating to appropriate support team in case of abnormal console messages
  • Extensively experienced in Mainframe environment applications ZOS, JCL, COBOL, Endeavor, Tivoli output manager, CA7, TWS/OPC, CICS
  • JES, $vars/JHS, SDSF, Spool, ISPF, TSO and RACF.
  • Knowledge and experience in Initial Program load of Mainframe LPARS using HMC
  • Worked on all online regions IMS, CICS and WES of Mainframe LPARS.
  • Experience in using IPC tools Service now, BMC remedy and SCCD
  • Good analytical, problem solving, communication skills and have the ability to work either independently with little or no supervision or as a member of a team.
  • Experienced with mainframe SDLC controlled by Endeavor.
  • Played a significant role in mainframe product and Z/OS upgrades.
  • Knowledge and experience in Mainframe LPARS migration to Cloud infrastructure.
  • Ensuring all incidents are handled on time every day, following up the back log incidents.
  • Working with Problem Management in discussing the RCCA and fixing the problem tickets.
  • Co-ordinate with Change Management and Release Management in handling the scheduled and ad-hoc changes.
  • Ensuring the daily activities are handled and agreed SLAs are met.
  • Accountable for day to day operations of Mainframe Batch & Console monitoring and scheduling of 6 accounts.
  • Attending the internal, external Quality audits and SOX audits.
  • Create and maintain Business Continuity Plans and executing DR tests.
  • Create monthly dashboards and metrics for Account Managers.
  • Extensively worked with all Servers (Windows/Unix) flavors by installing Bigfix client.
  • Involved in Patch management on platform servers by using Bigfix.
  • Have quickly acquired the additional application skills to complete the job.
  • To work in a great team, sharing the spirit and knowledge of the team, motivating the team at times and getting inspired by the team other times.
  • Providing L3 support in Mainframe production offshore support team.
  • Prime responsibilities are to manage & assist our team members by delegating.
  • Controlling and optimizing production batches running on mainframe.
  • Making Architectural decision about the batch schedules, especially for new features in advance.
  • Making proposals for improvements & design the end to end batch schedules of the enterprise as a batch architect.
  • Assuring the quality of the batch schedule during design, build, operation, and change phases.
  • Performing basic runtime/batch/mass scheduling on OPC E2E, CA-7, JOBTRAC, Control-M/CMEM and Control-M/EM
  • Distributed (Unix, Windows, SQL, Oracle, etc.) job building on CA7 (r11.3)
  • Distributed OPC Agent Installation and configuration on UNIX, AIX and Linux Environment.
  • Migrating CA7 distributed agents/jobs from version 3.1 & 11.2 to 11.3 version by using BTIs and REXX.
  • ARF, VRM and calendar maintenance on CA7.
  • Document and enforce the standards and guidelines to run the batch schedules.
  • Building Unix/Windows/SQL scripting for Distributed job scheduling on CA7 r11.3
  • Involving on DR activities.
  • Experience on CICS-Web Sphere MQ connections and real-time support.
  • Involved in Batch/JCL Performance Tuning.
  • Trouble shooting the batch job failures and providing corrective action.
  • Discuss with the clients to automating the manual procedures through REXX.

TECHNICAL SKILLS:

Operating systems: ZOS, UNIX, ZVM, R14.

Mainframe Subsystems: MVS, TSO, ISPF, JES, Spool, CICS & IMS

Languages: JCL, COBOL

Mainframes Tools & utilities: CA7, TWS/OPC, Control M, AJS, File Manager, ZEKE & Autosys.

Database System: DB2, VSAM

Mainframes utilities: Netview, IOCConsoles, AFRemote, Omegaview, Endeavor, Tivoli Output manager, Changemon

Administrators Tools: Confidential Bigfix (Tivoli Endpoint Manager)

IPC Tools: Service now, BMC Remedy, SCCD

PROFESSIONAL EXPERIENCE:

Confidential, Peoria, IL

Sr. Mainframe Production Control Lead

Responsibilities:

  • Migrating and maintaining build and test environments into the Cloud Infrastructure.
  • Creating periods
  • Modifying Calendars and permanent schedule
  • Monitoring Batch cycles permanent schedule
  • Performing all RCA s for as per client.
  • Providing Batch support for 24x 7 which involves fixing the production abends, monitoring the batch cycle for the daily, monthly, weekly, yearly jobs and report the statistics to the client and to provide immediate fixes to the production abends.
  • Involving all Sev 1 tickets to resolve. Operations will engage all support on Sev 1.
  • Performing all Lpars IPL on Client requirement.
  • Leading Team without any escalations.
  • Fixing Level1 abends like space issues, contention, S722 & region abends.
  • Turning off the schedules as per the customer requirements.
  • Monitoring Console for checking out for any kind of contentions.
  • Prepare the Status and Consolidated turnover reports for different clients.
  • Demanding and canceling the jobs as per customer requirements
  • Coordinating with the users and solving their queries.
  • Follow - up the Critical Paths and Coordinating with onsite counter parts.
  • Force completing the jobs as per customer requirements
  • Hold the jobs which are not in the Queue.
  • Resubmitting the abended jobs as per client online documentation
  • Documentation of various processes.
  • Worked on monitoring SLA Jobs and making them complete on time by increasing the priority and service class using JES2 Commands and escalating to appropriate support team in case of missed SLA.
  • Create, Resolve and Transfer tickets. Perform different Ticketing Activities.
  • Monitoring LPARS, CPU utilization of the jobs, escalating to appropriate support team in case of abnormal console messages.
  • Analyzing the reason for jobs in late and ABEND status and perform required actions.
  • Performing Production DB2 Bind Operation
  • Perform ADHOC Request.
  • Worked on various kinds of dumps
  • Performing the Backups
  • Supporting the System Programmer for making changes
  • Perform CICS and DB2 Related Activities.
  • Recalling Migrated Datasets from Tape to DASD.
  • Performing basic Health Checking of the System and notify related team.
  • Force Complete / Hold / Cancel / Release / Demand jobs on request from both CA-7 and JES
  • Starting and Stopping of initiators as per request.
  • Bringing Down and Up Regions and Started Tasks whenever needed
  • Analyzing the Console messages and replying to the WTOR correctly.
  • Handling Tape and DASD related error Messages and notifying the related team or supplier for the same.
  • Using ARTS to overcome the job from restarting step.
  • Terminating utilities for a particular job as per request

Environment: Mainframe TWS/OPC, IOC Consoles, Omegaview, CICS, Service Now, ZOS, JES, Netview, $vars, AJS, IMS, DB2, Changemon, BMC Remedy

Confidential, Tampa, FL

Sr. Mainframe Batch/ Console Analyst

Responsibilities:

  • Working with MVS, JES, Net view, CICS, DB2 commands.
  • Killing CICS transactions which are using CPU % above threshold by using OMEGAVIEW tool.
  • Canceling DB2 threads and Shadow users.
  • Purge/cancel the jobs from SDSF.
  • Performing Stand Alone Dump.
  • Participation in Disaster recovery exercise.
  • Supported client during real disaster (power outage for at Data center).
  • Participate in Root Cause Analysis as appropriate.
  • Creating the Business FMs as per schedule
  • Monitoring the FMs Maintenance windows
  • Actively participating the Online down/up windows
  • Attending the Client calls
  • Worked on ZOS upgrades
  • Participated yearly DR tests

Environment: & Tools: Mainframe TWS/OPC, Consoles, Omegaview, CICS, Service Now, ZOS, JES

Confidential, Atlanta, GA

Mainframe Production Control Analyst

Responsibilities:

  • Providing L3 support in Mainframe production offshore support team.
  • Prime responsibilities are to manage & assist our team members by delegating.
  • Controlling and optimizing production batches running on mainframe.
  • Making Architectural decision about the batch schedules, especially for new features in advance.
  • Making proposals for improvements & design the end to end batch schedules of the enterprise as a batch architect.
  • Assuring the quality of the batch schedule during design, build, operation, and change phases.
  • Performing basic runtime/batch/mass scheduling on OPC E2E, CA - 7, JOBTRAC, Control-M/CMEM and Control-M/EM
  • Distributed (Unix, Windows, SQL, Oracle, etc.) job building on CA7 (r11.3)
  • Distributed OPC Agent Installation and configuration on UNIX, AIX and Linux Environment.
  • Migrating CA7 distributed agents/jobs from version 3.1 & 11.2 to 11.3 version by using BTIs and REXX.
  • ARF, VRM and calendar maintenance on CA7.
  • Document and enforce the standards and guidelines to run the batch schedules.
  • Building Unix/Windows/SQL scripting for Distributed job scheduling on CA7 r11.3
  • Initiating IPL (Initial Program Load) that happens on a weekly basis.
  • Involving on DR activities.
  • Experience on CICS-Web Sphere MQ connections and real-time support.
  • Involved in Batch/JCL Performance Tuning.
  • Trouble shooting the batch job failures and providing corrective action.
  • Discuss with the clients to automating the manual procedures through REXX.
  • Checking for dependencies, contention, updating card sets, overrides, acknowledging conditions.
  • Production version/level controlling by using PANVALET and PANJCL.
  • Managing & Maintaining the reports via INFOPAC, CA-Dispatch, RMDS, $AVRS & Page Centre tool as an administrator.
  • Conducting sessions for Application Developers regarding scheduling tools, production standards and System setup of production platform.
  • Compilation of bind programs and procedures into Production.
  • Maintaining the Year-End Process, this involves creating/updating calendars and scheduling changes.
  • Documentation of different team activities for audit purpose.
  • Supporting after office hours as ON Call Support.
  • Performing CA-7 Mass scheduling by using CA7BTI utilities.
  • Involved in Month-end, Weekend & Year-end Jobs scheduling.
  • Troubleshooting and resolving the production job failures.
  • Doing RCCA s (Root Cause Corrective Action).
  • Maintaining Documentation and Updating various run books for the enhancement of operations.
  • Attending weekly customer calls.
  • Interaction with ENDUSER for report generation and other request.
  • Creating month end analysis report for the finance jobs.
  • Creating/approving and executing packages in ENDEAVOR.
  • Sending the Status report of Production cycle.
  • Creating PS, PDS, GDG, VSAM and Tape GDG s thorough Fileaid/JCL..

Environment: CA-7, JOBTRAC, Control-M/CMEM CA-7, JOBTRAC, Control-M/CMEM, ZOS, TWS, ENDEAVOR, $AVRS, JCL

Confidential, Minneapolis, MN

Endeavor and Tivoli output manager Administrator

Responsibilities:

  • Endeavor Actions like Add, Update, Move, Generate, Transfer, Delete, Retrieve the elements from one environment to another environment according client requirement.
  • CCID Create/Update/Delete.
  • Impact Analysis on promoting elements.
  • Creating, Updating, and Deleting the Processors Group, Processor, System, Subsystem, Type, Approver Group and Environments as well.
  • Monitoring the House keeping jobs and sending the reports for the same
  • Creating endeavor datasets for each environment.
  • Grant / Revoke the access permissions for environments, systems, sub - systems, processors and for packages.
  • Scheduling the jobs using CONTROL-M and PVCS tools.
  • Approving Change Requests, raising incidents, monitoring queues and resolving tickets.
  • Checking the endeavor housekeeping batch in Control-M. Fixing abends if there is any
  • Detailed responsibilities involving
  • Defining Prints reports based on printer attributes and recipient IDs.
  • Define and setting up TOM ( Tivoli Output Manager ) for End-Users on the following reports for Report ID and Deportment and using ticketing tool REMEDY.
  • Start Delivery Reports recipient IDs with distribution list
  • Stop Delivery Reports recipient IDs with distribution list
  • Print and Reprint Prints reports based on printer attributes and recipient IDs

Environment: & Tools: Mainframe ZOS, Endeavor and Tivoli output manager

Confidential, Dearborn, MI

Mainframe Batch/Console Operator

Responsibilities:

  • Monitoring the batch cycle.
  • Providing Batch support for 24x 7 which involves fixing the production abends, monitoring the batch cycle for the daily, monthly, weekly, yearly jobs and report the statistics to the client and to provide immediate fixes to the production abends.
  • Fixing Level1 abends like space issues, contention, S722 & region abends.
  • Turning off the schedules as per the customer requirements.
  • Monitoring Console for checking out for any kind of contentions.
  • Prepare the Status and Consolidated turnover reports for different clients.
  • Demanding and canceling the jobs as per customer requirements
  • Coordinating with the users and solving their queries.
  • Follow - up the Critical Paths and Coordinating with onsite counter parts.
  • Force completing the jobs as per customer requirements
  • Hold the jobs which are not in the Queue.
  • Resubmitting the abended jobs as per client online documentation
  • Documentation of various processes.

Environment: & Tools: Mainframe ZOS, CA7, Mobius, Omegamon, Consoles, JCL

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