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Production Support Lead Analyst (techno-functional - Mainframe) Resume

EXPERIENCE SUMMARY:

  • Currently working as a Mainframe Production Support Lead Analyst (Techo - Functional).
  • 14 years of total IT Experience having worked on multiple development/maintenance and production support projects.
  • Experience in Water fall and Agile development Methodologies.
  • Independently handled yearly processes of HR and MFG.
  • Experience in Documentation viz. Requirement, Design, Technical and KCD documents
  • Experience in Incident, Problem and Request Management using ITSM (SNOW)
  • Suggested several improvements to the daily and Adhoc process.
  • Developed a very good working relationship with Business teams.

SKILLS SUMMARY:

Domain: HR, Manufacturing, Banking and Finance

Programming Languages: JCL, Cobol, Rexx, SAS, Natural, Python

Operating System / ERP Version: Windows 7, MVS/ESA OS/390

Tools: JIRA, DB2, VISIO, MS Office, Service Now, ENDEVOR, ABENDAID, FILEAID, STROBE, INTERTEST, PLATINUM, PeopleSoft HCM, STROBE, MONGODB, AWS

WORK EXPERIENCE:

Confidential

Production support lead analyst (Techno-Functional - Mainframe)

Responsibilities:

  • Manage and Implement yearly processes viz. Physical Inventory, Bonus, Merit, and Payroll Year End Process.
  • Analyze business requirements and processes through document analysis, discussion and workflow analysis.
  • Perform Impact analysis.
  • Document the scope, processes and requirements.
  • Coordinate with offshore technical team.
  • Interact with business to understand the problems and provide solutions.
  • Provide enhancement and suggestion to improve these applications.
  • Create Unit & UAT Test cases.
  • Perform UAT along with Business.

Technology & Tools: MS Office, Visio, JCL, COBOL, DB2, VSAM, Endevor, SAS, CICS, PeopleSoft HCM

Confidential

Production support lead analyst (Techno-Functional - Mainframe)

Responsibilities:

  • Provide L3 support for Mainframe applications in HR.
  • Handle new enhancement projects viz. Analyses, Development, unit testing, UAT & Implementation.
  • Incident, Problem and Request management using ITSM tool SNOW (service now).
  • Provide Adhoc reports to business.
  • Provide Production support within the SLA’s
  • Responsible for the quality of delivery for ad-hoc projects (QSA) with the offshore team.
  • Review code and test results.
  • Adhere to quality standards.
  • Part of the Knowledge Transition Team at Client site.
  • Co-ordination with Team to prepare KCD documents.
  • Prepare and review Knowledge transition documents.

Technology & Tools: JCL, COBOL, DB2, VSAM, Endevor, SAS, CICS, PeopleSoft HCM

Confidential

Mainframe Analyst

Responsibilities:

  • Discussed with SME to gain understanding of the applications.
  • Created MIPS optimization process document.
  • Automated strobe analysis sheet to extract relevant information from the strobe reports.
  • Created optimization handbook explaining what needs to be analyzed in the strobe report, COBOL performance tuning, DB2 performance tuning, etc.
  • Assisted team members in the usage of the tools.

Technology & Tools: JCL, COBOL, DB2, VSAM, IMS, STROBE, Micro Focus Enterprise Analyser

Confidential

Programmer Analyst

Responsibilities:

  • Preparing Design documents.
  • Preparing unit test cases as per the standard.
  • Coding and code review
  • Provide support during integration testing, UAT and Post-Production.
  • Used Agile Process in the project.
  • Provide solutions to the problems faced by team members.
  • Performance Tuning using Strobe.

Technology & Tools: JIRA, JCL, COBOL, DB2, VSAM, File-Aid, Endevor, File-Aid for DB2, Omni-station

Confidential

Module Lead and Production Lead - Mainframe

Responsibilities:

  • Performed the role of a module lead.
  • Preparing Design documents as per the BSS.
  • Assigning and managing the programs per module.
  • Preparing unit test cases as per the standard.
  • Coding and code review
  • Identifying and removing redundant code.
  • Provide support during integration testing, UAT and Post-Production.
  • Trained new resources to understand the business terminologies.
  • Provide solutions to the problems faced by team members.
  • Created Maintenance documents for the Maintenance team.

Technology & Tools: JCL, COBOL, DB2, IMS, File-Aid, VC4U

Confidential

Module Lead - Mainframe

Responsibilities:

  • Performing the role of a module lead, responsible for planning, managing and prioritizing activities.
  • Make program/proc changes as per SCO guidelines across these modules.
  • Perform testing and debugging of the changed programs.
  • Preparing impact analysis documents and Unit test results.
  • Trained the new resources to understand the business terminologies.
  • Created Rexx utilities to simplify processes.
  • Worked on Hiperstation scripts.

Technology & Tools: JCL, VSAM, COBOL, DB2, CICS, REXX, PLATINIUM, ENDEVOR, INTERTEST, HIPERSTATION

Confidential

Sr.System Engineer - Mainframe

Responsibilities:

  • Provide support for mainframe performance. Responsible for the smooth operations at Confidential PSPC related to IBM mainframe using the installed tools.
  • Monitor the applications running on Mainframe to ensure the Client banks get uninterrupted services.
  • Developed Programs to generate CICS Transaction Reports, CICS Transaction Memory Reports, DB2 Reports, CPU Consumption Reports, and MQ Channel Reports.
  • Configured OPS to capture abends, channel and various other system messages in order to take corrective actions.
  • Developed Auto start of MQ Channels using OPS.
  • Automated the process for Daily reports.
  • Provide a detailed Analysis using the Reports for a particular Problem.
  • Developed a Backup Program to carry out weekly Backups of the Tools and user datasets.
  • Assisting and Resolving Queries on the usage of Tools and as well as System Queries.
  • Written scripts using Vantage to notify whether a particular DASD has exceeded its limits as well as for the VSAM datasets.

Technology & Tools: COBOL, JCL, DB2, CICS, CA-SYSVIEW, CA-INSIGHT FOR DB2, OPS/MVS, FILEAID, VANTAGE, STROBE

Confidential

Software Consultant - Mainframe

Responsibilities:

  • To provide maintenance and development support to Confidential & Confidential units for their applications on IBM Mainframes.
  • Maintaining Regular, Weekly, and Monthly Backups, and as well as for Disaster Recovery.
  • To maintain all mainframe applications with total customer focus, to help them in their application dependent operations.
  • To meet all ad-hoc reports and data information needs of the Confidential & Confidential users.
  • To develop new application/module if required by user.
  • To carry out development/enhancement work to meet any new requirements of the users.

Technology & Tools: JCL, COBOL, VSAM, DB2, REXX, FILE-AID

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