Service Delivery Manager Resume
CAREER PROFILE:
- More than 16 years of IT experience especially on Confidential mainframe platform
- Possesses sound technical knowledge and hands - on experience working on end-to-end Application development, Maintenance and production support projects using Confidential Cobol, CICS, DB2, JCL
- As Senior Technical Architect has helped customers define, re-define, develop and implement changes to complex technical architecture to derive the desired benefits and achieve the ROI
- Has 8+ years project management experience of setting up and executing application development, maintenance and 24 X 7 production support projects in multi-location model
- Has 1.5+ year experience in managing Service Delivery of countrywide Infrastructure implementation and support services for Confidential Mainframe System z environment
- Has worked in customer facing role in USA, UK and Germany for over 5 years
- Has extensively worked in Asset management, Insurance, Retail and Distribution, Finance domains
- Experienced in performing wide variety of roles and responsibilities such as Project Management, Customer relationship management, Onsite co-ordination, business analysis, technical design, software development, maintenance, production support and presales support
- Has worked on wide variety of projects involving application maintenance, development, re-engineering, production support, performance optimization, data migration, legacy modernization projects
- Actively participate in major Legacy modernization COE(Centre of Excellence) initiatives
- Technical Pre-sales
- Lead Employee technical competency development program
- Contribute to development and institutionalization of solutions, methodology and frameworks for Legacy modernization projects
- Have managed end to end implementation of System z196 virtualized infrastructure with 3-site Disaster Recovery (DR) solution in India
SKILLS PROFILE:
Hardware Platforms: Confidential System z9, Confidential S/390, ES-9000, Confidential PC
Languages: COBOL, JCL, CICS, SQL, Rexx, FOCUS
Operating Systems: OS/390, MVS/ESA, Windows XP, Windows 98, DOS
Databases / File System / Middleware: DB2, PS, PDS, VSAM, MQ Series, Stored Procedures.
Tools: Xpeditor, Intertest, Fileaid, QMF, SPUFI, Insync, XPEDITOR, Endevor, Changeman, Telon, CA7, VISIO, Visionplus, Informatica, Power-exchange, Reveal
PROJECT SUMMARY:
Confidential
Service Delivery Manager
Environment: z/VM, Linux on system z, Websphere Application Server, DB2, Tomcat, Oracle RAC, GDPS
Tools: Tivoli Composite Application Manager suite, Omegamon for z/VM, DB2 tools
Responsibilities:
- Build and manage a team of 15+ onsite resources
- Develop skills on z/VM, Linux, Crypto Cards, GDPS
- Prepare, Execute, Monitor and Control the Implementation Project Plan
- Manage Stakeholder communications and escalations
- Architecture design and advisory
- Develop Technical Solutions
- Liaise with Confidential internal support teams and help resolve technical Issues
- Setup procedures for System health check monitoring and operations support
- Solution Pre-sales and Support
Confidential
Service Delivery Manager
Environment: : z/OS, CICS, DB2, MQ
Tools: Omegamon, RMF
Responsibilities:
- Manage a team of skilled 20+ onsite professionals
- Manage 24 X 7 L1 Operation management and L3 Prime shift coverage
- Manage 24 X 7 uptime and track it using stringent SLAs
- Manage Stakeholder communications and escalations
- Liaise with Confidential internal support teams and help resolve technical Issues
- Setup procedures for System health check monitoring and operations support
- Vendor management
Confidential
Project Manager
Environment: z/OS, COBOL, CICS, JCL, VSAM, DB2, SQL, MQ Series, J2EE, Confidential Websphere Server, CICS Webservices
Tools: Fileaid, Changeman, Rational Application Developer
Responsibilities:
- Build a team of onsite, offshore near shore resources
- Application study
- Architecture design and advisory
- Setup of Web infrastructure, Standards and guidelines
- Manage various application design/development/enhancement projects
- Manage data migration projects from VSAM to DB2
- Manage screen modernization project
- Software Development and Enhancement using COBOL, CICS, DB2, JCL
Confidential
Project Manager
Environment: : z/OS, COBOL, JCL, VSAM, DB2, SQL, Focus
Tools: TRITUNE, Filemarvel, Datavantage, PDSMAN, BMC
Responsibilities:
- Study of mainframe CPU utilization
- Identification of potential candidates for optimization
- Application performance tuning (COBOL, FOCUS and SQL tuning)
- Client Coordination
- Manage resources to perform code analysis, optimization, coding, testing & implementation
- Code development, testing and implementation
Confidential
Project Manager
Environment: :OS390, COBOL, CICS, JCL, DB2
Tools: Endevor, Xpeditor, Reveal, CA7, TELON, Fileaid
Responsibilities:
- Define, implement and formalize procedures for tracker maintenance and production support from offshore
- Build a team of Offshore resources who can support and maintain Confidential
- Capture system knowledge and educate offshore resources by means of Knowledge acquisition documents and Video conferencing
- Manage and mentor offshore resources to carry out application maintenance and production support
- Analyze production problems and implement high priority fixes to ensure business continuity
- 24 X 7 Production support
- Application maintenance, enhancements and various integration projects
- Code development, testing and implementation
Confidential
Onsite co-ordinator, Team Leader
Environment: OS390, COBOL, JCL, DB2, Oracle
Tools: Informatica, Power exchange, Oracle SQL Loader
Responsibilities:
- Developed Informatica based solution to replace TPA interface on mainframe
- Research, design and implement Power-exchange to retrieve data from mainframe datasets, tapes, DB2 onto PC platform
- Manage Informatica development from offshore
- Code development, testing and implementation
Confidential
Onsite co-ordinator
Environment: OS390, COBOL, JCL, DB2, VSAM,
Tools: STROBE, CA-Panvalet, File-aid
Responsibilities:
- Study of mainframe CPU utilization
- Identification of potential candidates for optimization
- Prepare statement of work
- Application performance tuning (COBOL and SQL tuning)
- Client Coordination
- Manage offshore resources to perform code analysis, optimization and testing
- Code development, testing and implementation
Confidential
Onsite co-ordinator
Environment: OS/390, VS COBOL II, CICS, JCL, DB2, CRUD Manager
Tools: Endevor, File-aid
Responsibilities:
- Understand functional and technical specifications provided by the client
- Analyze the requirements and prepare program specification
- Modify existing programs and code new programs for integration and data formatting
- Carry out review, Unit test, system test and integration testing
- Code development, testing and implementation