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Service Delivery Manager Resume

CAREER PROFILE:

  • More than 16 years of IT experience especially on Confidential mainframe platform
  • Possesses sound technical knowledge and hands - on experience working on end-to-end Application development, Maintenance and production support projects using Confidential Cobol, CICS, DB2, JCL
  • As Senior Technical Architect has helped customers define, re-define, develop and implement changes to complex technical architecture to derive the desired benefits and achieve the ROI
  • Has 8+ years project management experience of setting up and executing application development, maintenance and 24 X 7 production support projects in multi-location model
  • Has 1.5+ year experience in managing Service Delivery of countrywide Infrastructure implementation and support services for Confidential Mainframe System z environment
  • Has worked in customer facing role in USA, UK and Germany for over 5 years
  • Has extensively worked in Asset management, Insurance, Retail and Distribution, Finance domains
  • Experienced in performing wide variety of roles and responsibilities such as Project Management, Customer relationship management, Onsite co-ordination, business analysis, technical design, software development, maintenance, production support and presales support
  • Has worked on wide variety of projects involving application maintenance, development, re-engineering, production support, performance optimization, data migration, legacy modernization projects
  • Actively participate in major Legacy modernization COE(Centre of Excellence) initiatives
  • Technical Pre-sales
  • Lead Employee technical competency development program
  • Contribute to development and institutionalization of solutions, methodology and frameworks for Legacy modernization projects
  • Have managed end to end implementation of System z196 virtualized infrastructure with 3-site Disaster Recovery (DR) solution in India

SKILLS PROFILE:

Hardware Platforms: Confidential System z9, Confidential S/390, ES-9000, Confidential PC

Languages: COBOL, JCL, CICS, SQL, Rexx, FOCUS

Operating Systems: OS/390, MVS/ESA, Windows XP, Windows 98, DOS

Databases / File System / Middleware: DB2, PS, PDS, VSAM, MQ Series, Stored Procedures.

Tools: Xpeditor, Intertest, Fileaid, QMF, SPUFI, Insync, XPEDITOR, Endevor, Changeman, Telon, CA7, VISIO, Visionplus, Informatica, Power-exchange, Reveal

PROJECT SUMMARY:

Confidential

Service Delivery Manager

Environment: z/VM, Linux on system z, Websphere Application Server, DB2, Tomcat, Oracle RAC, GDPS

Tools: Tivoli Composite Application Manager suite, Omegamon for z/VM, DB2 tools

Responsibilities:

  • Build and manage a team of 15+ onsite resources
  • Develop skills on z/VM, Linux, Crypto Cards, GDPS
  • Prepare, Execute, Monitor and Control the Implementation Project Plan
  • Manage Stakeholder communications and escalations
  • Architecture design and advisory
  • Develop Technical Solutions
  • Liaise with Confidential internal support teams and help resolve technical Issues
  • Setup procedures for System health check monitoring and operations support
  • Solution Pre-sales and Support

Confidential

Service Delivery Manager

Environment: : z/OS, CICS, DB2, MQ

Tools: Omegamon, RMF

Responsibilities:

  • Manage a team of skilled 20+ onsite professionals
  • Manage 24 X 7 L1 Operation management and L3 Prime shift coverage
  • Manage 24 X 7 uptime and track it using stringent SLAs
  • Manage Stakeholder communications and escalations
  • Liaise with Confidential internal support teams and help resolve technical Issues
  • Setup procedures for System health check monitoring and operations support
  • Vendor management

Confidential

Project Manager

Environment: z/OS, COBOL, CICS, JCL, VSAM, DB2, SQL, MQ Series, J2EE, Confidential Websphere Server, CICS Webservices

Tools: Fileaid, Changeman, Rational Application Developer

Responsibilities:

  • Build a team of onsite, offshore near shore resources
  • Application study
  • Architecture design and advisory
  • Setup of Web infrastructure, Standards and guidelines
  • Manage various application design/development/enhancement projects
  • Manage data migration projects from VSAM to DB2
  • Manage screen modernization project
  • Software Development and Enhancement using COBOL, CICS, DB2, JCL

Confidential

Project Manager

Environment: : z/OS, COBOL, JCL, VSAM, DB2, SQL, Focus

Tools: TRITUNE, Filemarvel, Datavantage, PDSMAN, BMC

Responsibilities:

  • Study of mainframe CPU utilization
  • Identification of potential candidates for optimization
  • Application performance tuning (COBOL, FOCUS and SQL tuning)
  • Client Coordination
  • Manage resources to perform code analysis, optimization, coding, testing & implementation
  • Code development, testing and implementation

Confidential

Project Manager

Environment: :OS390, COBOL, CICS, JCL, DB2

Tools: Endevor, Xpeditor, Reveal, CA7, TELON, Fileaid

Responsibilities:

  • Define, implement and formalize procedures for tracker maintenance and production support from offshore
  • Build a team of Offshore resources who can support and maintain Confidential
  • Capture system knowledge and educate offshore resources by means of Knowledge acquisition documents and Video conferencing
  • Manage and mentor offshore resources to carry out application maintenance and production support
  • Analyze production problems and implement high priority fixes to ensure business continuity
  • 24 X 7 Production support
  • Application maintenance, enhancements and various integration projects
  • Code development, testing and implementation

Confidential

Onsite co-ordinator, Team Leader

Environment: OS390, COBOL, JCL, DB2, Oracle

Tools: Informatica, Power exchange, Oracle SQL Loader

Responsibilities:

  • Developed Informatica based solution to replace TPA interface on mainframe
  • Research, design and implement Power-exchange to retrieve data from mainframe datasets, tapes, DB2 onto PC platform
  • Manage Informatica development from offshore
  • Code development, testing and implementation

Confidential

Onsite co-ordinator

Environment: OS390, COBOL, JCL, DB2, VSAM,

Tools: STROBE, CA-Panvalet, File-aid

Responsibilities:

  • Study of mainframe CPU utilization
  • Identification of potential candidates for optimization
  • Prepare statement of work
  • Application performance tuning (COBOL and SQL tuning)
  • Client Coordination
  • Manage offshore resources to perform code analysis, optimization and testing
  • Code development, testing and implementation

Confidential

Onsite co-ordinator

Environment: OS/390, VS COBOL II, CICS, JCL, DB2, CRUD Manager

Tools: Endevor, File-aid

Responsibilities:

  • Understand functional and technical specifications provided by the client
  • Analyze the requirements and prepare program specification
  • Modify existing programs and code new programs for integration and data formatting
  • Carry out review, Unit test, system test and integration testing
  • Code development, testing and implementation

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