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Senior Programmer/analyst Resume

Thousand Oaks, CA

SUMMARY:

  • Technical Lead with 12+ years experience in development and maintenance of CRM related applications.
  • 5+ years experience in leading successful implementations of mission critical systems with primary focus on data architecture and quality.
  • Highly capable of handling multiple enterprise wide initiatives with shifting priorities and timelines that span across multiple business units and organizations.
  • Excellent verbal and written communication skills.
  • Expert in end - to-end CRM implementations utilizing leading edge software and tools.
  • In-depth understanding of data quality challenges and corresponding legal compliance/business requirements facing organizations today.
  • Proven ability to resolve complex technical issues relating to enterprise wide data architecture.
  • Experienced in a technical leadership role that requires interfacing with internal and external clients and senior management.
  • Experience with Rational Unified Process (RUP) software development methodology.
  • Highly proficient with Dataflux dfPowerStudio, Siebel, PL/SQL, TOAD, MS SQL, and SQL Plus.

PROFESSIONAL EXPERIENCE:

Confidential, Thousand Oaks, CA

Senior Programmer/Analyst

Responsibilities:

  • Formulated the data migration strategy to perform the IDL “Initial Data Load” of a Phase 1 Siebel implementation. Activities include the mapping of legacy customer data to established staging area, staging to EIM tables, and EIM to Siebel base tables.
  • Cleansed and de-duped tens of thousands of customer records in the staging area prior to loading the EIM tables using complex SQL programs to successfully convert data from the legacy applications to Siebel base table/s format.
  • Documented the data migration process from requirements to the implementation phase.
  • Implemented ongoing enhancements to the Siebel 8.1 suite of applications to meet changing business requirements ranging from UI, Object, and Data layer changes.
  • Performed System Admin and Technical Lead roles for the Unica 8.5 Enterprise Application, an IBM product that provides innovative marketing solutions for Campaigns, Offers, Messaging, etc.

Confidential, Thousand Oaks, CA

Senior Programmer/Analyst

Responsibilities:

  • Technical lead for the implementation of an enterprise wide Dataflux customer matching web service that identifies and reports duplicate data in the system containing over 10 million customer and activity data currently in use today for both transactional and batch modes.
  • Led a team of programmers and systems analysts in implementing a real time enterprise customer registration system for the enterprise Siebel CRM applications using Siebel Web Service and Dataflux forming the foundation for a real-time enterprise customer registry.
  • Instituted an enterprise wide data profiling best practices to guide data stewards in proactively identifying potential data quality issues more efficiently and systematically.
  • Formulated an end-to-end customer de-duplication, beginning from the identification of duplicates to merging and resolving duplicate data in the Siebel CRM system which is a critical step in accurately reporting customer activity.

Confidential, Thousand Oaks, CA

Senior Programmer/Analyst

Responsibilities:

  • Led a team of outsourced consultants in implementing and maintaining a Siebel Marketing module for one of Confidential telecommunication segments paving the way for a more effective campaign management.
  • Performed Siebel business analyst, administrator, and configurator roles to support the entire Siebel 2000 eBusiness Infrastructure.
  • Developed and maintained various Siebel Actuate Reports both vanilla and non-vanilla using Siebel Tools and Actuate Developer Workbench to report on the effectiveness of numerous marketing opportunities and campaigns.
  • Established a process to identify duplicates prior to loading a marketing list within Siebel Marketing using Oracle PL/SQL. Confidential the time there were no other viable solutions to identify and resolve duplicates within the Siebel system.

Confidential, Calabasas, CA

Programmer/Analyst

Responsibilities:

  • Technical lead for Confidential ’s call center and sales force automation implementations using Siebel 99.6
  • Implemented vanilla and custom Siebel Actuate reports for both the call center and sales force automation applications to track inside sales calls and customer service activities throughout the enterprise.
  • Developed Oracle PL/SQL programs used for the conversion of legacy Scopus data into Siebel interface tables for a smoother data migration.
  • Configured EIM processes for the initial conversion of data from Scopus to Siebel and for the routine interface to other back office applications such as Oracle Order Entry.

Confidential, Cerritos, CA

Programmer/Analyst

Responsibilities:

  • Lead programmer for Confidential ’s Scopus call center implementation using Scopus 3.6.2.1.

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