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Technical Support Executive Resume

OBJECTIVE

  • Seeking suitable position where my skills and 14+ years of experience in Mainframe Storage & Team Management, Client Handling skills will add value

SUMMARY

  • Hands - on experience in people management. Managed onsite & offshore team
  • In depth knowledge in Mainframe Storage Management involving DASD and Tapes
  • Hands-on working experience in DFHSM, FDR, CA-1, Zara, DBS, Tapecopy, CA-Vantage, DS8800, TS7760, HDS VSP G1000, STK VSM/VLE, PRCC, TPC-R, Hitachi Replication, Flash Copy, XRC, Global Mirror
  • Primary Business Resiliency Coordinator for MF Storage
  • Expertise in Service Management tools - SNOW, BMC Remedy, Service Manager
  • Good domain knowledge of Banking, Health Care, Insurance and IT Services

TECHNICAL SKILLS

Software: DFSMS, DFHSM, DFDSS, DFRMM, FDR/ABR, FDRPAS, TDMF, CR-Plus, TREX, CA-Disk, CA-1, Zara, CA-Vantage, Mainview, DSCLI, DR-VFI, $AVRS, SAR, EJES, VSAM, IAM, TSM, StopX37, SMC/HSC/VTCS, GME, Flash Copy, PPRC, TPC-R, Hitachi BCM, HUR, Shadow Image, True Copy, XRC, GDPS, Global Mirror, DS8800 & TS7700 Web Interface

Hardware: IBMDS8800, Hitachi VSP, EMC VMAX, EMC DLM, IBM TS7760, STK VSM/VLE

PROFESSIONAL EXPERIENCE

Technical Support Executive

Confidential

Responsibilities:

  • Part of HCSC Steady state leadership team and Two in the Box (TIB) with client
  • Leading and Managing the Global Mainframe Storage team
  • SPOC for Major Incident Management for MF Storage - Engage the team, Resolving the issue, Closure and RCA
  • Managing Latent & Emergency change process management
  • Generate Resource Unit(RU) data and present it to client for monthly billing
  • Mainframe RUN To Staff Meeting with other Mainframe Track leads
  • RunBook documentation and knowledge transfer to resources
  • Business Continuity Management
  • Performance appraisal review for the team with functional manager
  • Periodic Auditing of Requests, Incidents & Changes
  • Weekly and Monthly governance reports presentation to management & client
  • Metrix calculation and Stack ranking
  • Workload distribution and SLA Compliance, Process improvements, Addressing Resource Gaps
  • New Project initiatives and generated potential revenue growth
  • Access controls levels for the team
  • LEAN - Top down analysis & Value & Non-Value added services
  • New resource interviewing, resource onboarding/off boarding, readiness validation and staffing levels
  • Leave management, Shift management, Oncall management and Deliverable conflict management
  • Staffing augmentation on new staff addition, TP Conversions, Attrition replacements and Reductions

Technical Support Executive

Confidential

Responsibilities:

  • DASD Carving
  • Monitor DASD storage pools and review growth trend
  • Archive datasets on critical storage pools with FDR or HSM
  • Initialize and enable new volumes to storage pools
  • DASD capacity management by planning for dataset deletion reclaim volumes, DASD forecasting
  • Recover and restoring datasets based on user request
  • DASD trend report analysis using CA Vantage and Mainview
  • Review DASD backup jobs and fix abends
  • Monitor BCM for DASD replication
  • Create scripts, modify/maintain scripts, and change distribution in CA Vantage
  • Move datasets using ADRDSSU & FDR
  • Dataset migration using TDMF and FDRPAS
  • Defrag DASD volumes using ADRDSSU & FDRCPK
  • HSM Migration activities restore and recover datasets on customer requests
  • HSM CDS Resizing
  • Update root and client encryption certificates for Hitachi DASD boxes

Technical Support Executive

Confidential

Responsibilities:

  • Setup audit jobs to clear drain status of MVC’s
  • MVC reclaims in Prod and Non-Prod environments
  • Review & action on reports on VTDs & RTD’s are online and available
  • Monitor the VSM and VLE capacities on a daily basis
  • Review scratch pools have adequate VTVs and add additional VTVs with Zara
  • Review VSM DBU percentage, cancel the backups and initiate manual migration
  • Create reports on daily tape pools, review MVCs in error status and fix
  • Clean up VTVs through batch jobs
  • Perform changes in Parmlibs for Tape environment
  • Address CA-MIM issues related to tape sharing
  • Tape software SLS/SMC bounce when Tape activities are stalled, Capturing dump, FTP to vendor site for RCA
  • Extending the CA-1 TMC with TMSXTEND and TMSFORMT utilities
  • Changing retention period of backup tapes in CA1
  • Cleaning up obsolete and nonstandard Volser
  • Recycle HSM Tapes
  • Tape data collection for analysis using TMSGRW and IBMTOOLS
  • Provide total GB counts for generating monthly report

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