SUMMARY

• Confidential is a well spoken IT Mainframe Consultant Analyst having worked at ( Confidential NJ) and ( Confidential NJ) for over 19 years providing IT application support to private banking and Wealth management business platforms.
• He TEMPhas solid financial industry experience working in Technical Support Roles.
• Monitor production incidents, troubleshooting issues, providing immediate resolution, restoring services on a timely manner and handling escalation as required.
• Confidential is also SME in file transmissions using PGP, FTP, FTP, FTPS, AS2, HTTP, and HTTPS Protocols

TECHNICAL SKILLS

Hardware: IBM Mainframe ZSERIES, Personal Computers, Unix Servers, Secure Servers, HP Printers, Dell PC workstations, Secure Server, Storage systems ATL and VTS

Software: Integral Payroll Systems, Dun and Bradstreet/Software MSA Payroll VSAM (Sequential and Random access), MS Management MS Project, PowerPoint, Excel,Word,Visio, Access

Operating systems: HP - UX 11.0, AIX 4.3.3 and 5.2, Solaris 2.6 and 2.7, Linux RH-9, RH EL 2., Windows NT 4.0 and Windows 2000/ME/XP/VISTA/OS390Z/OS

Networking: LAN, Ethernet, Token Ring, Remote Access, Terminal Servers, Modems, FTP, NDM TCP/IP, SNA, Citrix .Net

Languages: COBOL2, COBOL3, CICS, SAS, JAVA

Databases: DB2 (SPUFFY), VSAM (Sequential and Random access), Visio, Access, BODI.SYBASE.IDMSApplication Software: ISPF/TSO Expediter, Debugger, File Aid, CEDF, SDSF, IBM Debug, SQL, Change man, File-Aid, OS Utilities, Star Tools, CA-Dispatch, OPC,SAR,DLY260,FTP, Telnet, Citrix, Heavy MVS JCL, Tumbleweed Secure Client, SYNSORT,ADSO, Cobol,Automate, Jobtrac, Cyberfusion, AS2, Securecard,QualityCenter Application Software TWS, CA7, CA11, CA-VIEW, CA-SPOOL, CONTROL-M, REMEDY, CICS, JES2, JCL, TSO, IMS, DB2, MVS, HP OPENVIEW, SYSVIEW, AGILE, LOTUS NOTES, MIM/GRS, WORD, EXCEL AND OUTLOOK CA-Dispatch, Wepshere,Autosys,MQ

PROFESSIONAL EXPERIENCE

Confidential

Mainframe Consultant Analyst

Responsibilities:

• Solid Z/OS series experience. Exposed to Mainframe JCL,PROCS/TSO/SDSF/FILE-AID,and other utilities IDCAMS/IBEGENER/IEFBR14/DFSORT/SORT Mainframe platforms
• Responsible for monitoring, investigating and resolving all production application outages (25,0000) jobs on CA7 and TWS Scheduling platforms within a larger scale ZOS environment
• Monitoring of CA7 REQ/RDY/ACT and Skelton queues. Perform one time requests using RUN and DEMAND
• Forecasting schedules looking for duplicate schedules. Analyze jobs that are running on late status
• Handle Special request in CA7 like demanding in jobs with overrides or special JOB Libraries
• Responsible for operation of CA7,CA11,integrity of all associated files,production calendars and schedule resolution
• Twenty years of experience on Mainframe,JCL,TSO,IBM utilities,File-AID,IDCAMS,IEFBR14/ICEGENERS/TWS/OPC/CA7 MVS-TSO/ISPF/VSAM/EZTRIEVE/CHANEGMAN etc
• Ensure CICS, IMS, DB2 startup and availability; perform file manipulation and maintain shutdown deadlines
• Experienced with DB2 utilities for LOAD,COPY,REORG and RESTORE
• Design and coded SQLS using SPUFFY utilities to extract information
• Good Experience and knowledge in supporting UNIX/LINUX environments using realtime monitoring monitoring application tools. Process Status(PS) TOP,XOSXVIEW and Treeps
• Monitor and support TSO, CICS, IMS, DB2, VM users
• Execute system IPLs, power-on-reset, and stand-alone dumps (for upgrades in software or hardware) Done weekly
• Ensure CICS, IMS, DB2 startup and availability; perform file manipulation and maintain shutdown deadlines
• Used TSO/ISPF(IEBGENERS/IDCAMS) OS utilities to create,allocate,reallocate,catalogue,copy,move,rename,delete and Compress datasets
• Monitored OMEGAMON checking for Batch APPLICATIONS/DISK/CPU/NETWORK Bottlenecks
• Experienced in planning, controlling and execution of production batch processing: Submitting,scheduling modifying,restarting,rerunning and adding batch using TWS/OPC/ISPF/CA7/JES2
• Level-2/3 Application Support-Controlled production emergencies and critical path applications outages by maintaining a state of readiness and having all job ABENDS report directly to me to ensure proper identification off the problem before any programmer or manager was called for support
• Excellent transmission knowledge working with protocols FTP,SFTP,FTPS,AS1,AS2,HTTP HTTPS and NDM
• Good experience using NDM file delivery(Data Network Mover) Connect Direct Process (IBM Sterling)
• Solid experience using Change Management and PVS on Distributed platform
• Expert in providing Production Support documentation and analysis,Strong knowledge on Mainframe /Midrange APS
• Technical review to confirm connectivity methodology
• Review of current production files to identify transaction types/File Formats/Related custom code
• Assist with coordinating of all client testing and regression activities. File/Data transfer or loading between application systems using tools like FTP/SFTP/SCP and file extract management using TAR/ZIP/GZUP/UNZIP/build and maintain SQL scripts and queries for data extraction
• Work Independently as well as within a collaborative team owners and user community
• Used Service-Now Ticketing system to address problems or escalate tickets, tasks and out of cycle requests
• Expert in providing Production Support documentation and analysis,Strong knowledge on Mainframe applications
• Worked productively together with the application programmers/engineering teams and customer-support departments on DEV/UAT/TEST/QA environments

Confidential

Mainframe Consultant Analyst

Responsibilities:

• Resolved Productions outages,strong emphasis on critical path Server and Mainframe jobs on CA7 and UNIX / LINUX Platforms
• Responsible for monitoring, investigating and resolving technical issues within a large scale AS400/ZOS environment
• Setting up web accounts for OS-Vendors /Internal Partners using (AXWAY Gateway) interchange
• Solid Z/OS series experience. Exposed to Mainframe JCL,PROCS/TSO/SDSF/FILE-AID, UNIX and other utilities on UNIX and Mainframe platforms
• Responsible for monitoring and implementing work requests for ADHOC file transfer on a daily basis
• Review of current production files to identify transaction types/File Formats/Related custom code
• Review and enhance documentation for troubleshooting and resolution for all levels of support
• Used Service-Now ticketing system to address problems or escalate tickets, tasks and out of cycle requests from system/software owners
• Expert in providing Production Support documentation and analysis for all Data Transmissions
• Responsible for monitoring, investigating and resolving technical issues within a large scale AS400/ZOS environment
• Participate in Disaster Recovery Testing
• Support helpdesk and communications areas after hours and weekends; provide problem resolution using TAM, Net view, Veritas, and SNMPC,VTAM,Netview

Confidential, Weehawken, NJ

Mainframe Consultant Analyst

Responsibilities:

• Responsible for mainframe production control, batch processing. Support included handling of all job abends,Restart of applications using OPC/TWS/CA7 Platforms
• Support helpdesk and communications areas after hours and weekends; provide problem resolution using VTAM, NetVIEW Veritas, and SNMPC
• Coordinator for all release management changes on mainframe using (Change-Man) One-time overrides,new program module
• Modules and program patches
• Strong experience of mainframe ZOS/environment TSO/ISPF/SDSF and OS utilities
• Identify root causes of technical issues in production and out of box failures leader scheduler of all applications using OPC on mainframe and Auto-SYS in Distributed applications
• Provided technical production support for all transmissions NDM(Data Network Mover)
• Shift leader responsible for providing support for mainframe/mid-range batch operations in a large scale command center for the banking industriesusing ZOS/Environment
• Received incoming calls with up front problem handling and analysis for large scale mainframe operation, server, network and Web applications
• Provided ITIL aligned process compliance with dedicated workflows for both ITIL incident management and ITIL problem 
• Good experience working reconstructing VSAM files, Flat files Etc: Access, VSAM, SQL, Stored Procedures, database with more
• Worked with developers to executed test plans and test scripts to validate software correctness for performance
• Provide seamless coordination with other ITSM processes and visibility of infrastructure dependencies. Automate work and task Allocation and assure performance against targets

Confidential, Jersey City, NJ

MF Technical Support Analyst

Responsibilities:

• Experienced in AXWAY (CFT), Sentinel and Managed file transfer versions 5.8 and 6.0
• Disaster Recovery Coordinator
• Knowledge of relevant file transfer protocol and security standards (SCP, SSH, SFTP, FTP,PGP)
• Solid Experience in windows and UNIX operating system - Knowledge and experience in customer service practices
• Troubleshooting of complex system issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving and resolution efficiency/stability improvements
• Accurate tracking of support effort to enable TEMPeffective management reporting
• Monitoring and alerting of critical trading system environments
• Coordinated Post release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel and contacts
• Attended daily Release management meetings twice daily to scope for changes from any outside application that may have an impact on Securities IMS applications

Confidential, Weehawken, NJ

Mainframe Technical Support Analyst 

Responsibilities:

• Day-to-Day management of Production:Monitoring,Capacity management,problem resolution activity
• Change-Management
• Customized Mainframe software(VTAM.TCPIP/OSPF,SMTP/FTP,SSL and Netview as required to allow TCP/IP and Enterprise Extender in order to Migrate from 3745 SNI and CIP Routers.
• Perform restarts and overrides. Correct JCL syntax errors and space problems Maintain and modify job streams in existing CA-7 or OPC/TWS schedules
• Ensure CICS, IMS, DB2 startup and availability; perform file manipulation and maintain shutdown deadlines
• Monitor and support TSO, CICS, IMS, DB2, VM users
• Execute system IPLs, power-on-reset, and stand-alone dumps (for upgrades in software or hardware)
• Monitor systems for job allocations, hardware errors, and problems TEMPeffecting system performance
• Establish status of all devices and applications (waits, contentions, etc.)
• Run system maintenance jobs and back-ups
• Cover helpdesk and communications areas after hours and weekends; provide problem resolution using VTAM, Net view, Veritas, and SNMPC
• Accurately complete daily logs to forward to management
• Perform all supervisory duties of operations, production control, and network when needed
• Cross-trained in all areas of operations to provide necessary coverage
• Trained all new operators
• Setup AS2 Communications with trading partners. Was also part of deployment and production support teams
• Used PGP for Secure File Transfers with Trading Partners
• Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end end-users,team members,management,vendors, and other IT Teams..
• Worked with clients and vendors to identify and concur business technical requirements
• Resolved application outages with strong emphasis on critical path applications in Mainframe and Distrusted platforms Plan,schedule,implement and document change activities
• Sound management and organizational skills and committed to mission critical aspects of any project
• Superior analytical, diagnostic, problem solving and oral written communication skills.
• Provided technical assistance to other developers when debugging abnormal job ABENDS paying special attention to critical path job applications
• Reviewed and enhanced documentation for troubleshooting and resolution procedures for all levels of support
• Provide on call 24/7 support for critical applications and situations