Mainframe Systems & Production Support Engineer Resume

SUMMARY

An experienced Developer/Analyst with success in developing and implementing organizational programs mainly for large Legacy systems plus Modernization. Broad professional knowledge in the fast - paced, highly competitive technology industry. Able to provide a balanced approach to software development with emphasis on accuracy and meeting timelines. Always the go to person for requirements and technical issue resolution.
Roles include Global Lead Subject Matter Expert, Project Manager, Business Analyst, Systems Analyst, Application Subject Matter Expert, Technical Team Lead, Developer, Programmer Analyst, Technical and Business Trainer.
Over 20 years of professional experience in information systems, programming and technology management including leading projects in all phases of system life cycle with strong concentration in the IBM Mainframe environment.
Strong Software development experience in design, coding, migration, testing, and Implementation of Mainframe applications as well as handling of critical Production Support and Documentation activities.
Strong financial, insurance, government, e-Commerce, automotive, manufacturing, health care, retail, auto, BPO and Internet startup industry experience

AREAS OF EXPERTISE

Process Development
Continuous Improvement
IMS DB/DC
COBOL/JCL and Mainframe Tools
Problem Solving and Analysis
Microsoft Excel
Extensive Mainframe Experience
Programming
Project Lead
Web Technology
Application Support

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Mainframe Systems & Production Support Engineer

Responsibilities:

Provide technical second-level product support for company’s Application.
Responsible for tracking of trouble tickets and resolution of escalated support incidents.
Answers technical support queries and implements fixes for application problems.
Enhanced existing SAS programs to evaluate z/OS CPU, I/O and storage performance statistics. These programs extracted and utilized a variety of source data, including: raw SMF records
Worked on cross-functional teams to proactively address support issues.
Creates and maintains documentation for supported applications.
Coordinates with customers to resolve technical support issues.
Supported the Product Billing and Claims work flow
On Call 24/7 for Production issues e.g. Fatal, Abends, Space Issues etc.

The tools and environment: IBM Z/OS, Series II, COBOL, MVS, JCL, VSAM, CLIST, TSO/ISPF, IMS DB/DC, DB2, QMF, SPUFI, FILE-AID, FILE MANAGER, ABEND-AID, XPEDITER, CA7, SAS, TELON, FTP, MS OFFICE

Confidential

Data Analytics/Developer/QA

Responsibilities:

Responsible for analysis, reporting, coding for General Motors Global Warranty System. Involved in quarterly and monthly Reserves and Campaign studies using GART (Global Application Reporting Tool) The warranty and policy reserve study is the process by which GMNA Finance assesses reserve adequacy by forecasting future warranty and policy liability and comparing to current accruals. The objective of the study is to determine the adjustment needed (if any) to align reserve accounts with forecasted liability.
Responsible for Complex Problem Resolution & Quality Team
Conducted JAD sessions with the client and HP team for new development.
Responsible for Analysis and Migration Plan of IMS DB Segments by Mapping the old data to the new Oracle DB.
Wrote several COBOL programs to transfer data from Legacy Mainframe system to Oracle DB.
Assisted in UAT testing by running mainframe programs results to match with new system.
Participated in identification of potential risks in system changes. The tools utilized for the Financial application are: SAS, Oracle DB, SQL, IMS DB/DC, TELON, COBOL, MVS, JCL, VSAM, TSO/ISPF, Endeavor, Excel, Access DB, FTP.

Confidential, Indianapolis, IN

Developer/Analyst

Responsibilities:

As part of Application Entry team involved in various enhancements and maintenance of the AE system. Involved in programming of EDI claims for third party vendors.
Lead a team of five to integrate third party software to the existing system.
Assisted in providing COTS integration: capture requirements, created functional and technical design document.
Performed 24/7 Production Support on rotation.
Wrote End User Guides and training material regarding use of Dashboard and Web services.
Assisted in designing and developing of Affordable Health Care Act integration to the system.
Initiated to design internal dashboard website showcasing organization’s workflow in JAVA.
Completed 800 plus Program Change requests in form of programming changes and business analysis to resolve issues.
Conducted JAD sessions for Affordable Care Act on changes impacting our system.

The environment and Tools: COBOL, MVS, JCL, VSAM, CLIST, REXX, TSO/ISPF, IMS DB/DC, DB2, QMF, SPUFI, CICS, FILE-AID, FILE MANAGER, ABEND-AID, XPEDITER, TELON, FTP, MS OFFICE, JAVA, JAVASCRIPT, JSP, HTML, XML, ENDEVOR, ECLIPSE, AS400.

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