OBJECTIVE:

• To secure a software developer position that would utilize and challenge my programming skills; understanding of system design and process flow; troubleshooting fallout, determining root cause and creating/implementing solutions

TECHNICAL SKILLS:

• PL/1
• JCL
• IMS
• MFS
• DB2
• TSO
• ISPF
• MVS
• z/OS
• QMF
• SQL
• SYNCSORT
• File - Aid
• Dumpmaster
• Endevor
• FTP
• NDM
• MFT
• MQ Series
• Visual Basic 5.0
• MS Access
• HTML
• XML
• Taskmate trained in C#/ASP.Net
• COBOL
• CICS

PROFESSIONAL EXPERIENCE:

Confidential - Sleepy Hollow, NY

Mainframe Developer

Responsibilities:

• IBM mainframe application developer, utilizing the technologies of PL/1, IMS, DB2, JCL, TSO, File - Aid, VSAM, COBOL, CICS
• Team member that assists in the daily production support of the Policy Register, Senior NYLIC, CASTL applications. Maintain and correct data to ensure field agents receive correct commission and pension compensations.
• Participate in data clean up of legacy IMS and VSAM back end, in preparation for the migration to DB2 back end.
• Developed daily utility that reports any data anomaly for a field agents Policy Register data, so data repair can be expedited to ensure correct monetary compensation for field agents.

Confidential - New York, NY

Software Engineer

Responsibilities:

• IBM mainframe application developer, utilizing the technologies of PL/1, IMS, MFS, DB2, XML, MQ series, JCL, Visual Basic 5.0, Taskmate, NDM, FTP, MFT, SYNCSORT, QMF, SQL,TSO/ISPF, COBOL, CICS for the NSOP/SOP real time ordering system and SOI batch metric reporting system, it s various subsystems and interfaces, including but not limited to the following
• Team member that participated in design, development, testing, deployment of the NSOP ordering system, the successor to SOP. Assisted in the retirement of the SOP 3270 mainframe UI, and the development in the NSOP web GUI. Developed and maintain the programs and processes that ties the NSOP web GUI and server middleware to the SOP mainframe backend. Assisting in the development of the NSOP backend, by decomposing and documenting legacy processes/functionalities, assist in the migration to a C# / SQL server platform.
• SME/sole developer for SOP Tables. Maintained and updated the various reference databases in the SOP application. Designed, tested, deployed Tables 2K, the first PC server based internal application in the SOP application, providing an easier means and front end interface to update the CO Class of Service and CLLI Code databases. Provided SYSADMIN support to the Tables2K users. Maintained various nightly batch jobs that updates SOP databases via file feed from various data warehouses.
• Taskmate SME/sole developer of screen script language against the SOP mainframe UI. Created, tested, and executed various scripts to recover from mass service order fallout, including but not limited to, edit errors on pipeline orders due to new business rules, missed system/application requirements, system /database failures. Mechanized the correction of data errors on service orders and re - flow to downstream systems, reduced and/or eliminated hundreds of man hours spent by service reps manually correcting orders in error. Generated ad-hoc reports of service order activity to determine health of SOP system and service order metrics. Corrected 100k+ lifeline customer accounts for proper billing. Performed quarterly federal mandated service rate changes on qualifying customer accounts.
• Team member that participated in design, development, testing, deployment of NSOP Workflow Robots. Automate correction of service orders held in edit error and re-flow to downstream systems in real time, including but not limited to, service rep input errors, misunderstanding of business rules, error in order data feed from external interfacing systems. Reduced and/or eliminated hundreds of man hours spent by service reps manually correcting orders in error.
• Member of SOP North Support and NSOP Triage. Provided SYSADMIN support to customer service reps. Repaired orders in fallout and reflowed orders to downstream systems. Troubleshoot and identified service order flow through issues. Determined and repaired root cause, implemented and installed code/system fixes, reducing and/or eliminating orders in error, and preventing hundreds of man hours spent by service reps manually correcting orders in error. Participated on crisis management bridge during major system outages, and troubleshoot and assisted in system recovery and fallout mitigation.
• SMARTS SME/sole developer of the work force management subsystem of the SOP application. Maintained system that ensured earliest available appointment date & time for customers, and scheduled deployment of field technicians. Ensured efficient use of total man hours available at each field tech garage, of all the Confidential garages in the northeast region. Expanded SMARTS to separately manage the various lines of businesses (residence, business, wholesale, retail, enterprise) to more effectively deploy field technicians based on expertise. Provided SYSADMIN support to field users, troubleshoot appointment date availability problems due to under/over booking of jobs. Participated in designing, developing, testing, deploying VZOT, the successor to SMARTS.
• SME/sole developer for the scheduled batch job subsystems of the SOI application. Maintained reporting feeds that provide metrics to the CLECs, FCC, and PSC, which include accurately reporting of timely provisioning of services to customers, and timely billing of services after provisioning, to avoid monetary fines levied by the CLECs, FCC and PSC; Accurately report sales numbers and award recognition to service reps making the sales; Internally report missed commitment dates and mail apology letters to customers. SPOC for after hour outages.
• E911 batch subsystem SME/sole developer. Ensure accuracy of E911 address data and timely transmission of E911 report feed to the various E911 call centers. Participated in investigations when E911 records are missing from feeds, extract and resend E911 records to E911 call centers. Developed new E911 data feed that pulls service order data from new DB2 data source and retired legacy IMS data source
• Team member that participated in design, development, testing, deployment of data mitigation system in QA test environment to comply with US laws regarding off shore employees accessing US based data and computer systems. Provided real time support for data mitigation in the testing environments to ensure uninterrupted testing of initiatives.
• Participated in performance and tuning of real time online IMS transactions. Worked with IMS support and mainframe console ops to investigate, troubleshoot and correct performance issues of the various IMS transactions in SOP/NSOP.
• Team member that participated in design, development, testing, deployment of system segregation process in SOP application for Fairpoint TelCo. Allowed Fairpoint to use Confidential s SOP application for service orders in former Confidential footprint states transitioning to Fairpoint. Provide SYSADMIN support for Fairpoint users.
• Maintained the DrSoap order archival application and databases, providing 7 previous years worth of service order data for legal purposes, fraud investigations, audits, and disaster recovery. Ensure nightly archival of billing completed service orders. Ran queries and produced ad hoc reports for evidence in class action lawsuit investigations and resolve customer disputes.
• Provided support for external interfacing systems of provisioning, billing, ordering, metrics - Cofee, FACS, SOAC, CRIS, TIRKS, WFA, DOE, CABS, LVL5, VZB, VZ.com to ensure order flow through, timely dispatch of technician to install service, and proper final billing of customer, for proper revenue generation. Provided support for CLEC environments and interfaces.
• Created emulation programs for NSOP application to simulate data traffic from external interfacing systems, to speed up and ease unit testing, reducing overall development time.