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Mainframe Batch Operator Resume

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Jackson, MS

SUMMARY:

  • Proficient 24/7 Data Center Engineer Technician in the deployment and management of systems platforms to ensure operational continuity, availability, recoverability, performance and capacity to stay in compliance with Service Level Agreements, which included but not limited to batch processing, help desk support, system support and testing, disaster recovery, change control, program management, etc.
  • Successfully maintained all aspects of the computer mainframe environment including TSO/ISPF, ViewDirect, Netview, DB2, Tivoli Workload Scheduler, CICS, IMS, RACF, OMVS, SYSPLEX, TCPIP, OMEGAMON and JES 2/3. My talent is IT and I deliver.

SKILLS:Experience and knowledgeable in systems such as: Mainframe 3090, Confidential OS 390, Confidential 3390, ES 9000, Open VMS, Confidential As/400, Confidential Systems 34 & 36, Confidential 3890 Processor, Confidential Enterprise Storage System (ESS), Sun Microsystems Processor E10000, Sun Enterprise 5500, UNIX/AIX, Confidential RS/ 6000, Confidential AIX/6000, UNIX Solaris, ECM San, Confidential P - Series, Confidential iSeries, StorageTex Citrix, HP and Dell Servers, 9310 Tape Silo, Confidential automatic tape device 3494, CMOS¨MVS/OS, VMS, MVS/XE, Z/OS, VTAM, VSAM, DOS, NETO, IDMS, DB2, ACF2, MIMGR, IMS, IMF, VSE, DOS/VSE ICCF, TPX, TSO/ISPF, XCF, SYSPLEX, OMEGAMON, NIS, PANVALET, DASD, LDAP, DNS, LPARs, OMEGAMON II, RACF, AutoSys, TIVOLI, SNDM, TMS, SNA, JES2, JES3, JCL, TCP/IP, TELNET, SAR, CICS, BPCS, ROBOT, DSSUMON, CA-7, JOBTRAC, CA-11, ZEKE/ZEBB, DBMS Systems, BAANErp, OPCA/SE, SDSF, DFHSM, DASD, NETVIEW, NETBACKP, Enterprise Control M, UNIX/LINUX, INFO MAN, FOCUS, ENTERPRISE Systems Management, Servmon, Crystal Reports, MQ Series Monitoring, WUGS Monitoring, SOLIMAR¨Knowledgeable and skilled in JCL editing, mainframe systems production batch monitoring, IT methodologies and frameworks, Telecommunications, Tech support help desk, Data processing, Proficient in the use of ISPF/TSO, Microfiche processing and client/server network protocols. Working knowledge of system availability criteria; organizational, analytical, and interpersonal skills to handle technical procedures, resolve related problems and interact with other operations personnel, users, vendors, etc. Monitor document and report on various platforms systems errors. Excellent communication skills, professional, highly motivated, capable, qualified and willing to learn new technology.

COMPUTER SKILLS:

MVS/OS, VMS, MVS/XE, Z/OS, OS/390, MVS/ESA, MVS/XA, VSAM, CMOS, AS400 AIX VTAM, UNIX, TSO/ISPF, XCF, SYSPLEX, and OMEGAMON, AutoSys, Job Control Management Certified, ISO 9000 Compliant concept Certified, Comp TI A+ Certified AS400, Robot, BRMS, BAANErp, Control M, Connect Direct Enterprise, CA - 7/CA11, TWS/z, JOBTRAC, ZEKE/ZEBB, DBMS Systems, INFO Man, Service Now, OPC/SE, SDSF, DFHSM, RACF, DASD, JES2, and JCL.

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, MS

Mainframe Batch Operator

Responsibilities:

  • Manage all activities and measures to enable and/or maintain the intended use of the Production Environment services and infrastructure in order to meet Service Level Agreements and Business Targets.
  • Monitor the MVS Mainframe(s) and all attached peripheral devices (e.g.: CPUs, SILOs, DASD, Tapes, Printers, etc.) Monitor the UNIX environment(s). Monitor all Production Services. These include the Online Applications and the Batch Jobs execution.
  • Manage the ESP, UC4 and Zeke batch schedules and service deliverables.
  • Provide support for tape library functions. Participate, as needed, in the Disaster Recovery exercises
  • Actively monitors communication circuits and devices for outages, interruptions, errors and patterns of each. Actively monitors selected servers and other system devices associated with store and corporate systems, applications and databases

Confidential, Dallas/ Fort Worth, TX

License Health Care Specialist

Responsibilities:

  • Responsible for providing our clients with advice and coverage recommendations relative to Medicare supplement, Medicare Advantage and Medicare Part D Prescription Drug Plans.
  • Ability to manage projects independently, and purses multiple objectives simultaneously.

Confidential, Dallas/ Fort Worth, TX

Life and Health Insurance Agent

Responsibilities:

  • Followed all applicable HIPPA and privacy regulations.
  • Utilized Confidential concepts and objects to solve complex problems over the phone.
  • Determined the eligibility of each prospect/client utilizing CMS (Center for Medicare and Medicaid Services) guidelines as applicable.
  • Performed and demonstrated critical thinking and technical skills in making sound judgment when researching plans for clients/prospects medical coverage.

Confidential, Dallas/ Fort Worth, TX

Licensed Agent

Responsibilities:

  • I provide excellent customer service, generate new business through leads and referrals, manage policy reviews and cross-sold existing customers with other products.
  • I always place high importance on serving my customers with as Spirit of Excellency.

Confidential, Irving, TX

Mainframe Infrastructure Analyst - Production Support

Responsibilities:

  • Responsible for setting up and scheduling of ADHOC jobs using TWS and CA OPC.
  • Restarted, troubleshoot JCL errors and resolved job ABEND condition codes.
  • Provide technical support to data center operations, end users, production control, Network support, application and developmentsupport personnel.
  • Documented and updated incident tickets in technical details into Service Now ticketing system.
  • Ability to communicate effectively over the telephone, email and IM.
  • Ability to take and understand directives and complete tasks to meet SLAs.
  • Ability to make timely and safe decisions regarding system outage restoration.

Confidential, Irving, TX

Lead Computer Operator

Responsibilities:

  • Monitored mainframe applications systems environment health status and batch processing utilizing CA/7, TSO, SDSF and JES2, Confidential ATL 3584, Confidential Infoprint 1145, etc. Complies with all standard internal controls and processes. Participates and follows all processes as defined by Confidential Acceptance Corporation.
  • Maintain documentation for batch processing, systems turnovers, and reports delivery related to services tickets.
  • May perform advance systems administration, problem resolution, data recovery, data backups, off-site storage and other related issues. Perform first level problem diagnostics, identification and resolution; executed Incident Management, escalation and notification procedures.

Confidential, Irving, TX

Data Center Supervisor

Responsibilities:

  • Supervised Data Center daily activities, managed batch production schedules, monitored, and executed production and test data on Mainframe MVS/z/OS 01.09, VTAM 6.1, through TWS and Zeke/Zebb.
  • Updated licensed documents for hardware and software for data center to meet government FDIC regulations and escalated all reported issues through the use of UNISYS, Hewlett Packard Service Manager, Peregrine and Service Center Manager. Managed FTP transfers through Connect Direct (CDI) and Connect Enterprise
  • Liaison between onsite client and Program Management Team. Processed quarterly audit and monthly SLA progress reports to meet client’s monthly SLAs. . Ability to Work independently to resolve system conflicts with minimal supervision.

Confidential, Irving, TX

UNIX & AS400 Operator

Responsibilities:

  • Responsible for systems availability for all POS Operations to AAFES throughout the United States and abroad. Monitored POS equipment by utilizing Microsoft tools, UNIX/Linux, DOS, Telnet and FTP. Troubleshot PC and Server issues, maintain local area network.
  • Troubleshot console error messages, monitored job processing, processed daily, weekly and monthly saves on both AS/400 and UNIX operating systems and escalated trouble calls for users and systems problems to appropriate technical support personnel. Obtained National Agency Security Clearance.

Confidential, Textron Hurst, TX

Systems Technician

Responsibilities:

  • Successfully performed daily technical activities through the use of the following systems: IMS, MVS/JES2, OS/390, SYSPLEX, MQ Series, CICS, DB2, MIMGR, VTAM, and OMEGAMON.
  • Scheduled and monitored batch processing utilizing JOBTRAC and the Tivoli Work Load scheduling packages
  • Performed systems shutdown and reboot procedures as needed due to power failure, systems error and upgrade, etc.
  • Utilized Parmlib and Proclib members to modify production and test jobs.
  • Granted RACF access and privileges to users, groups, generic profiles and other resources, utilizing CA’s ACF2.
  • Monitored the CPU’s, tape drives and printer’s activity and supported the Sun workstations that converted the mainframe print to network printers.
  • Ensured online availability by utilizing IMS Regions.

Confidential, Network Irving, TX

UNIX & AS400 Operator

Responsibilities:

  • Supported, modified and monitored batch production jobs via Autosys, Control M, Robot on AIX and AS/400 Systems.
  • Performed job scheduling, report spooling, weekly Saves and IPL on the AS/400 and UNIX systems.
  • Monitored and processed Crystal Reports, executed and monitored the process of all FTP file transfers via the MQ Series to Lockheed Martin’s mainframe. Printed daily reports and distributed to the appropriate departments.

Confidential, Addison, TX

Technical Support Rep

Responsibilities:

  • Managed day-to-day operation of the RS6000, AS/400 environment including monitoring systems status and integrity on OS BAAN. Monitored all job queues.
  • Performed nightly IPL on systems, cleaned ASP2 files, deleted daily journals and performed TCPIP transmissions. Ensured online availability and resolved connectivity issues
  • Documented systems errors and problems, monitored and supported remote users and maintained system saves and restored procedures

Confidential, Irving, TX

AS400 / UNIX Operator

Responsibilities:

  • Managed day-to-day operation of the AS/400 and UNIX environment, using Robot and Control M Enterprise.
  • Process batch job on CRTL-M, monitored jobs for Alert status and jobs running too long. Kept the job schedule running to meet SLA. Document systems errors and problems.
  • FTP files from warehouse to AS/400. Process and initialized the tape library using the DBI system. Process system nightly saves and IPL and cleaned ASP2 files.

Confidential, Dallas, TX

System Application Analyst

Responsibilities:

  • Monitored several OS MVS operating LPARs running in the SYSplex environment.
  • Executed batch jobs on the mainframe MVS Z/OS system through CA7/CA11, TWS, OPCA, and Confidential utilities, such as TSO/IPSF, SDSF functions and Tivoli.
  • Received ISO 9000 training certificate, OMEGAMON I and II training certificate, JES2 and JES3 training certificate.
  • Ensured logical and systematic conversion of customer data or product requirements into total systems solutions that acknowledged technical and schedule support.
  • Monitor and IPL multiple systems in a multiplex environment.
  • Responsible for maintaining the applications that supported the various IMS databases used by the accounting applications in a batch environment.
  • Reported and escalated incidents to all supported groups for an efficient and timely resolution.
  • Maintained proper turnover documentation and participated on Mainframe DR exercises as required.
  • Ability to lead and participate in problem solving teams as required;
  • Ability to recognize opportunities for process improvement and have the ability to enact change.

Confidential, CA

Computer Operator

Responsibilities:

  • Monitored Confidential Mainframe systems, application programs and mainframe/client server activities on VSE/CICS, through the use of various utilities including CMOS and VAX/VMS operating systems. Monitored mainframe console, perform restarts and force completed, modified processing priorities as appropriate to complete critical job executions. Troubleshot process when issues occur and resolved issues in a timely manner.
  • Edited JCLs for batch processing through CA7 scheduling, maintained IMS database through accounting applications environment.
  • Ensured systems stability and health by checking infrastructure i.e. tape drives, virtual devices, printer and servers. Contacted third party support when necessary, ran tape inventory on backups and saves (AS/400).

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