SUMMARY

• IT Professional with extensive experience in the Banking industry while working for a Fortune 500 company.
• Expertise in a broad range of functions including monitor batch production scheduling environments, process batch production job, edit and prepare JCL, establish job streams for special request production jobs, monitor and operate computer hardware and peripheral equipment, monitor and execute batch backup and disaster recovery processes, assist in problem determination and resolves production failures within a NOC Enterprise environment. Escalate issues as needed. Able to provide client support training users on the various applications while providing courteous, professional and efficient service.
• Provide a detailed record of all incidents and their resolutions.

TECHNICAL SKILLS

SYSTEMS: Linux Ubuntu (Basic Knowledge), OS/390, Z/OS, Windows XP, Windows NT, Windows 98.

SOFTWARE: SQL in Oracle 11g using SQL Developer, Hierarchical Storage Management (HSM), DASD Backup Supervisor (DBS), BMC Mainview, Automatic Class Selection (ACS), Aggregate Backup and Recovery System (ABARS), Omegamon for MVS, Ca - Verify, TSO/ISPF, TSO/SPF, TSO/SDSF, SharePoint, Roscoe, Quickref, Batch Cemt, Control-M, CA7 Database Scheduler, CA Endevor, CA1, CA11, CA-View (SAR), IBM-TIVOLI INFOMAN, JCL Database, CA-Librarian, EXPRESS, NETVIEW, SARJCL, SARRPT, SARUSER, TMON for CICS, Endevor, Microsoft Office (Outlook, Word, Excel), MVS, Vtam, Jes2, Jes3, OPS/MVS, Upstream, TCP/IP, Connect Direct, Info Management, .

HARDWARE: STK 9330, STK 9311, STK 9310, STK 9741E, IBM 967 2-r76, IBM 2086, IBM 2107, IBM 2105, IBM RS/6000, IBM 3820/3827 printers, IBM 3900, IBM 3160, IBM 4100, IBM 6262 printers, IBM 3490/3480 tape drives, IBM 3494 tape management system.

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, Maryland

Mainframe Storage Management Specialist

Responsibilities:

• Monitoring, supporting, maintaining, and enhancing associated storage, backups, and data replication for a 11 Sysplexes using DBS and Mainview
• Investigating Production Mainframe DASD Space Availability and investigating cause of mainframe space concerns
• Analyzing DASD storage connected across all Logical Partitions (LPARs)
• Providing mainframe DASD space capacity where required
• Checking required mainframe ACS code modifications
• Processing required Mainframe SMS construct modifications and testing all changes using the SMS test facility prior to installation
• Analyzing management class constructs defining retention requirements for data sets
• Supporting Device Facility/Systems Managed Storage Automatic Class Selection (DF/SMS ACS)
• Supporting Aggregate Backup and Recovery System (ABARS)
• Reviewing data replication resource availability and status
• Analyzing and determining cause of DASD backup and data replication failures
• Providing resolution for backup and/or recovery infrastructure shortages
• Testing changes prior to introducing any storage change into production

Confidential, Washington D.C

Mainframe Computer Operator

Responsibilities:

• Entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment.
• Executing and monitoring system backups.
• Monitoring the system for equipment failure or errors in performance.
• Notifying supervisor or computer maintenance technicians of equipment malfunctions.
• Recording information such as computer operating time, problems dat occurred, and actions taken.
• Responding to program error messages by finding and correcting problems or terminating the program.
• Retrieving, separating and sorting program output as needed, and sending data to specified users.
• Answering telephone calls to assist end users encountering problems.

Confidential, Laurel, MD

Production Support Analyst

Responsibilities:

• Consistently met programmers requirements, developing appropriate job schedules for batch processing, workflows and generating the related reports.
• Monitor batch processes using CA7 and ensure dat required Service Level Agreements (SLAs) are met.
• Coordinated batch job implementations for production conversions and decommissioning of systems with the Application teams and Production Support teams.
• Supported the disaster recovery team in bringing applications back on line by ensuring the recovery programs are scheduled in the correct sequence.
• Communicated TEMPeffectively any problems, questions or concerns to direct supervisor, as many as 4 Vice Presidents and over 20 programmers.
• Defined and maintained reports in the archive database allowing retrieval by users via on-line viewing.
• Coordinated and reported changes in production environments resulting from unexpected events dat required special handling.
• Developed and maintained policies and procedure manuals for day to day processing ensuring information is timely and accurate.
• Provided quality customer service by handling customer questions, complaints, problems solving and training.

Confidential, Laurel, MD

Shift Lead Computer Operator

Responsibilities:

• Supervised 6 person technical staff including computer operators and production support personnel.
• Served as Lead Information Analyst during incident management activations.
• Monitored/reported incidents to senior level staff, as directed by established protocols.
• Mentored junior staff by providing technical training or on-the-job project assistance.
• Processed batch work on IBM OS/390 and ZOS operating system.
• Oversaw operations of data center to include monitoring production and test systems and transmission lines, alerts, alarms and indicators of abnormal processing.
• Assisted production support analyst in debugging and troubleshooting job failures and scheduling discrepancies.
• Provided assistance to programmers relative to ABEND (program abnormal termination) resolution and schedule changes.
• Monitored ATMs to ensure optimal performance. Identified troubles and dispatched repair personnel.