SUMMARY

• 25 years of z/OS Mainframe Operations experience using JCL, CLIST, RACF, Top - secret, CICS, DB2, SAS, REXX, ENDEVOR, CONTROL-M, TIVOLI WORKLOAD SCHEDULER (TWS), ZEKE, JOBTRAC, CA-ESP, CA-7, CA-1 1 and CA-1.
• 20+ years of experience in the z/Series Mainframe Information Technology data processing arena. Consistently maintained expectations in all the phases of software development life cycle (SDLC) such as System Performance Analysis, Performance tuning, Capacity planning.
• Installed and migrated the OMEGAMON Monitoring system
• Converted the whole TMON monitoring suite to Omegamon
• Installed and migrated the TMON Suit Monitoring system And Application issues or ABENDs.
• Analysis and fix/ Design, Software Development. Use of MQ codes. Integration QA Testing, Software implementation, Black box/ White box, manual testing, Production Support, Software maintenance in IBM z/OS Mainframe platform.
• Good working knowledge of JES2/3 operator commands, scheduling packages, Tape manipulation(HSM), Direct Access Storage Devices(DASD), Top Secret security interface, Integrated Database Management System (IDMS), Virtual Telecommunications Access Method(VTAM), Web sphere, Customer Information and Control System (CICS), DB2, OPS/MVS and how they interact through display facility.
• Expert in SAS (MICS/MXG) Capacity and performance reporting. Designs and codes SAS programs to extract and analyze SMF/RMF Raw data.
• A professional Systems Performance Specialist and Capacity planner with more than 15 years of Professional expertise includes system applications, disaster recovery planning and information protection analysis.
• Advanced ABEND support and troubleshooting for broad range of processing on Mainframe, PeopleSoft, UNIX, DBA, Network Security applications.
• Resolve all JCL, TSO/ISPF and scheduler troubleshooting for broad range of processing on z/OS Mainframe, PeopleSoft, DBA, Network, and Security jobs.
• 10 years at BCBSNC and structured the QA Test System and Worked on the Y2K Group.

TECHNICAL SKILLS

• z/OS Software Developer, Debuger, Performance and Availability.
• Performance and capacity management (PCM) - analyzed, planned and recommended improvements to systems, processes and workflow.
• Highly proficient in many programming and scripting languages, Java, C, C++, Rexx, Perl, Linux, Windows, z/OS Operating systems, AIX
• Rational Developer, Database environments (CICS, IMS,DB2,Oracle), SQL, Agile /Scrum.
• ISPF, SMP/E WLM, Omegamon,, TDSMF/RMFIII/RMFGAT, JCL, MS Office, SYSVIEW, ZOSMF, SAF, RACF.

PROFESSIONAL EXPERIENCE

Confidential z/OS Performance and Capacity Management Programmer

Responsibilities:

• Installing, customizing and maintaining all Vendor products on the operating systems and testing for its proper functioning.
• Developing performance metrics and customized performance and resource utilization reports on z/OS mainframe and other platforms.
• Used transaction monitoring tools like TMON, OMEGAMON, OMEGAVIEW and Tivoli to determine the workload services associated with each job and prepare reports to this effect.
• Monitoring CICS Regions in Production, Training, and Integration to identify/isolate problems.
• Monitor DB2, Oracle and IDMS database subsystems to identify and isolate problems.
• Monitor WebSphere MQ and WebSphere Application Server applications to identify and isolate problems.
• Upon detection of a problem, begin level 1 troubleshooting activities such as reading system and application dumps and provide recommendations and perform basic resolution activities.
• Identify and resolve peripheral device and file contention problems.
• Expert hands-on working knowledge of JES2/3 operator commands, scheduling packages, tape manipulation (HSM), Direct Access Storage Devices (DASD), Top Secret security interface, Integrated Database Management System (IDMS), Virtual Telecommunications Access Method (VTAM), WebSphere, Customer Information and Control System (CICS), DB2, OPS/MVS and how they interact through display facility.
• Knowledge of computer operator commands to take full system dumps, start traces, perform IPLs, manipulate peripheral devices and reply to messages issued by any of the following: CICS, VTAM, DB2, IDMS, WebSphere, Top Secret and OPS/MVS.
• Create Performance Batch Reports, collect data, analyze data and create Graft Reports that reflect the system resources across different jobs. Monitor production and production-like test environments using transaction monitoring tools available.
• Daily, Weekly and Monthly System Performance Report and Graph monitoring, tracking and creation.
• DASD and TAPE Management Administration - Innovation Data Processing FDR/Upstream backup job adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data.
• Successfully testing Database agent backups/restores using FDR database agents.
• Created Standard operating procedures for install/configuration and backup/ restore using FDR database agents.
• FDR backup adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data, and the rest.

Confidential - Saint Louis Park, Minnesota

Senior z/OS Mainframe Analysyt

Responsibilities:

• Systems Performance Specialist and Capacity planner and professional expertise including system applications, disaster recovery planning and information protection analysis.
• Monitoring daily ESP system activity; analyzing load tests, and providing recommendations for performance and availability.
• Innovative reviewing and influencing application and system design; evaluating application processes from concept to production.
• Advanced ABEND support and troubleshooting for broad range of processing on Mainframe, PeopleSoft, Microsoft Windows, UNIX, LINUX, DBA, Network Security applications.
• Resolve all JCL, TSO/ISPF and scheduler troubleshooting for broad range of processing on z/OS Mainframe, PeopleSoft, DBA, CICS, Network, and Security jobs.

Confidential

IT Mainframe and Scheduling Specialist

Responsibilities:

• IT Mainframe and Scheduling Specialist - Production Control Specialist
• Monitoring and fixing ABEND support and troubleshooting for broad range of processing on Mainframe, PeopleSoft, UNIX, DBA, Network Security applications.
• Resolve all JCL, TSO/ISPF and TWS troubleshooting for broad range of processing on z/OS Mainframe, PeopleSoft, DBA, Network, and Security jobs.
• Support, provide setup and monitoring of production job execution, automation, and scheduling for business areas, including file transfers from Confidential production batch, and enterprise-wide reporting and analytics in a 24/7/365 environment.
• Tracking of daily Tivoli Workload Scheduling processes and ensuring that they run in a timely manner.
• Using MQ to validate severity/priority classification of problems.
• Incident Ticket Management - routing tickets to appropriate support groups.
• Escalation initiating and tracking.
• Perform basic problem determination on system and components.
• Restart failing batch jobs and/or components as part of Operations Support (OS, hardware & applications).
• Performing production checks as required.
• Provide expertise operational status as required.

Confidential

Senior IT Specialist

Responsibilities:

• CONTROL-M Batch Monitoring and fixing ABENDs, supporting and troubleshooting for broad range of processing on Mainframe, for platforms like PEOPLESOFT, MICOSOFT WINDOWS, UNIX, DBA, CICS and other applications.
• Resolve all JCL, TSO/ISPF and CONTROL-M job troubleshooting for broad range of processing on z/OS Mainframe, PeopleSoft, DBA, Network, and Security jobs. eSEF Performance Analysis/Capacity planning activities: Performance monitoring of Systems / Applications with several performance tools like TMON, OMEGAMON, OMEGAVIEW, TIVOLI and reading the System’s SMF/RMF/CMF raw data.
• Create Performance Batch Reports, collect data, analyze data and create Graft Reports that reflect the system resources across different jobs. Monitor production and production-like test environments using transaction monitoring tools available.
• Installing, customizing and maintaining all Vendor products on the operating systems and testing for its proper functioning.
• Developing performance metrics and customized performance and resource utilization reports on z/OS mainframe and other platforms.
• Monitoring CICS Regions in Production, Training, and Integration to identify/isolate problems.
• Monitor DB2, Oracle and IDMS database subsystems to identify/isolate problems.
• Monitor WebSphere MQ and WebSphere Application Server applications to identify and isolate problems.
• Upon detection of a problem, begin level 1 troubleshooting activities such as reading system and application dumps and provide recommendations and perform basic resolution activities.
• Identify and resolve peripheral device and file contention problems.
• Expert hands-on working knowledge of JES2/3 operator commands, scheduling packages, tape manipulation (HSM), Direct Access Storage Devices (DASD), Top Secret security interface, Integrated Database Management System (IDMS), Virtual Telecommunications Access Method (VTAM), Websphere, Customer Information and Control System (CICS), DB2, OPS/MVS and how they interact through display facility.
• Knowledge of computer operator commands to take full system dumps, start traces, perform IPLs, manipulate peripheral devices and reply to messages issued by any of the following: CICS, VTAM, DB2, IDMS, Websphere, Top Secret and OPS/MVS.
• Daily, Weekly and Monthly System Performance Report and Graph monitoring, tracking and creation.
• DASD and TAPE Management Administration - Innovation Data Processing FDR/Upstream backup job adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data.
• Successfully testing Database agent backups/restores using FDR database agents.
• Created Standard operating procedures for install/configuration and backup/ restore using FDR database agents.
• FDR backup adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data, and the rest.

Confidential

Mainframe Technical Support Analyst

Responsibilities:

• Configuration Management: Endevor (Moving components from Lpar to Lpar and validating the components, through the different Endevor stages.
• Preparing / Casting / Executing Endevor packages in Testing, Acceptance and Production environments. Also involves shipping the packages to various systems. Some of the components involved where JCL,
• PROCS, DB2 tables, COBOL, Control cards and BIND cards.
• Skilled in internal/external customer liaisons for application analysis, development, testing and implementation.
• Design and code SAS programs to extract and analyze MVS source data using MICS database and produce SAS reports with trends for CPU, memory, and DASD storage utilization.
• Professional expertise includes system applications, disaster recovery planning and information protection analysis. Monitoring daily system activity; analyzing load tests, and providing recommendations for performance and availability.

Technologies: JCL, SAS, CICS, ENDEVOR, TSO, IMS/MVS, DL1, IMS/DB/DC, DB2, and ADABAS

Confidential - Raleigh, North Carolina

Senior EDI Support Analyst

Responsibilities:

• Thorough experience in architecture and implementation for transaction sets
• EDI GENTRAN mapping and testing to/from X12 transactions, Checking LOG.
• Process/Job flow Analysis, Creating complicated SPUFI/QMF query for the database, System/ integral testing and Code Maintenance/ Production/ Customer Support (Dealing with Trading Partners), Harbinger/ Mercator Operation Center analysis, EDI Translators Maintenance, Data testing/ Communications (UNIX) and documentation as well. Performed Data Loading and Unloading from DB2 to files and vice versa, SQL performance, Tuning, Reorganizing the Database Recovery & Backup and coding SQL’s for the DB2 related application.
• EDI mapping and development.
• Monitoring Applications and Console Command Languages: BAC Mercury Dashboard and Site- Scope and WebSphere.
• Aggressive problem diagnosis and creative problem solving skills on highly complex problems.
• Ability to handle stressful situations and maintain composure under pressure.

Technologies: EDI GENTRAN, Unix Server Cobol, Korn shell scripting

Confidential

Senior SAS Mainframe Programmer/Developer

Responsibilities:

• Mainframe Printing Capacity Planning for BCBSM’s large z/OS environments including LPAR environments.
• Designing and coding SAS programs to extract and analyze MVS Print data (SMF/MXG)
• Good working knowledge of Mainframe resources/tools including MVS/JCL, TSO, ISPF, SDSF, SAS, CLIST, REXX, OMEGAMON, RMF, SMF Data and much more.
• Z/OS Performance Analysis using SAS, and MXG.
• Capacity and performance reporting. Working independently and with others with minimal supervision.

Technologies: MVS/JCL, TSO, OMEGAMON, RMF, SMF, SAS, and CA-MXG, Z/OS, LPAR.

Confidential

Senior Mainframe EDI Gentran Programmer

Responsibilities:

• Highly skilled in internal/external customer liaisons for application analysis, development, testing and implementation.
• Designed and developed a new Validation/Extract/Edit process for the EDI Translator pre-processor. This Validation process would accept the data from various applications in different jurisdictions .This processor contained a total of six complex DB2 modules of which three of them were Coded/Unit tested by me. Involved in the System Analysis, Detail Design, Process Automation, JCL, Code preparation test data & Test Conditions preparation for the various processes and was also involved in Bill Validation, Checking and Resolving Out of Balances in the Tel-bill data, Thorough experience in Sterling Gentran EDI Enterprise wide requirements, architecture and the implementation for 810, 824 832, 846, 850, 852, 855, 856, 870 and 997 transaction sets.
• EDI GENTRAN 6.3 mapping and testing to/from X12 transactions, Checking LOG - Application jobs and working Mapping on GENTRAN.
• EDI mapping and development of upgrades to all the transactions.
• Support AS2 VAN services.
• Defining EDI Trading Partner Characteristics, Testing and correction of EDI Transactions.
• Develop and test maintenance fixes.
• Use Mercury Test Center to track, document and report bugs.

Technologies: EDI GENTRAN, AS2 VAN

Confidential

IT Operations Shift Lead

Responsibilities:

• Ten years’ experience as a CONTROL-M Batch expert resolving Batch ABENDs. Supporting and troubleshooting s broad range of processing on Mainframe and other platforms like PEOPLESOFT, MICROSOFT WINDOWS, UNIX, DBA, CICS and other applications.
• Resolve all JCL, TSO/ISPF and CONTROL-M troubleshooting for broad range of processing on z/OS Mainframe, PeopleSoft, DBA, Network, and Security jobs.
• Provided mainframe Change Manager, CA-Top Secret, RACF and ACF2 user administration support for multiple project efforts, including department, profile and user creation, modification, and deletion.
• Functioning as highly skilled technician on projects requiring an in-depth knowledge and specialized technical skill in multi-platform programming for the functional areas. In doing so, working as the primary liaison with users or programmers for developing systems or making modifications to existing systems, and the area resource for resolution of technical problems.
• Ensure that all FDR Batch application daily jobs ran successfully on the mainframe Z/OS host.
• DASD and TAPE Management Administration - Innovation Data Processing FDR/Upstream backup job adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data.
• Successfully testing Database agent backups/restores using FDR database agents.
• Create Standard operating procedures for install/configuration and backup/ restore using FDR database agents.
• FDR backup adds/changes/deletes to infrastructure based on changes to physical storage of data, new servers/data, growth of data, and the rest.
• Implementing and maintaining EDI GENTRAN application development and enhancement of a variety of inbound and outbound EDI transactions sets.
• Develop written specifications and Documentation for EDI processes.
• Eight years working experience in Sterling Basic Gentran 6.3 EDI Enterprise wide requirements, architecture and implementation for CLAIMS, HIPAA and all Health Care transaction sets.
• Establish EDI links with Hospitals, Clinics and Doctors Offices.
• Support of EDI and all areas of development and implementation processes and related interfaces
• Extensive mainframe programming experience with RACF, JCL and CICS. Strong working abilities with the following Databases: IDMS, IMS, ORACLE and DB2.
• High-quality working knowledge of JCL, RACF, and VSAM files, GDG’s, File Aid.
• Worked on QA Test Team supporting business application fixes and also upgraded the EDI/Gentran releases and automated daily audit reports.

Technologies: NASCO, CLAIMS,MEMBERSHIP, HIPAA, JCL and CICS, IDMS, IMS, Oracle, DB2, JCL, Endevor, VSAM files, GDG’s, File Aid, QA, EDI/Gentran