IT Service Desk Agent Resume Frankfort, KY - Hire IT People

SUMMARY:

Analytical, highly adaptable professional with extensive experience developing, deploying, and evaluating applications while improving quality and efficiency.
Track record of success in aligning end - user needs with long-term resolutions to complex IT challenges.
Skillfully adept troubleshooter continually focused on identifying, isolating, and effectively resolving technical issues.
Strong knowledge and extensive experience in computer programming languages, along with all peripheral processes.

TECHNICAL SKILLS:

Programs, Protocols & Languages: Maintenance, Coding, User Acceptance, Active Directory, Security, Service Desk, User Acceptance Testing, Outlook, Unit Testing, Shop Floor, System Testing, VSE, RACF, Visual Cobol, Telon, Cobol,IMS, IDMS, JCL, DB2, IDMS, Cobol CICS, MQ, CA7, RS6000, MVS, Oracle, Datasets, Axle. CA7, Clerk, Data Sources, DOS, BNAFTA, IBM Mainframe, Microfocus, Microfocus Cobol, Web Based, and VSAM.

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Desk Agent

Responsibilities:

Customer Service: Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up.
Troubleshooting: Expertly provided recommendations for solutions and improvement for a number of active directory issues including, but not limited to: unlocking accounts, providing temporary 24-hour administrative rights, enabling or disabling accounts, shifting computers to different security groups, assigning approved software security groups to users, installing local printers, assisting with issues in Outlook, and resetting passwords, web logins, and mainframes.

Confidential

IT Service Desk Agent

Responsibilities:

Operations Management: Optimized productivity by tactfully managing a changing flow of traffic, effectively multitasking, and solving issues through the use of visualization and abstract thinking.
Technical Support: Provided customers with exceptional support and performing several tasks including unlocking accounts, moving users OU, adding or removing members in distribution lists, modifying change managers of distribution lists, unlocking accounts, providing temporary 24-hour administrative rights, enabling or disabling accounts, shifting computers to different security groups, assigning approved software security groups to users, installing printers, assisting with Outlook issues, and resetting passwords in oracle, mainframe, and hand held scanners.

Confidential, Frankfort, KY

COBOL Developer

Responsibilities:

Efficiency & Quality Improvements: Ingeniously turned a pseudo code into a working COBOL application code by analyzing data sources as well as datasets to evaluate and document data content and flows; tactically designed and developed applications.
Productivity and Organization Management: Engineered and maintained a variety of relevant artifacts such as requirements, process models or diagrams, data matrices, and project deliverables.
Systems Management: Performed unit, acceptance, and system testing on all new written applications; requested maintenance and modifications prior to transitioning back into production.

Confidential

Senior COBOL Developer

Responsibilities:

Light Axle Division Projects: Project Build Menu System (where users did not have to enter their Trans ID within CVICS with added security above RACF), Project Convert Payroll DOS/VSE to MVS Platform, Project Convert Other DOS/VSE to MVS Platform, and Project Convert Series 1 Shop Floor Barcode System to RS6000.
Continuously handled the applications off hours support for 90% of calls and maintained the Enhance IDMS Manufacturing System as needed in the Light Axle Division.
Heavy Axle Division Projects: Project Maintain Manufacturing DL/1 DOS/VSE and Project Convert Manufacturing DL/1 DOS/VSE to MVS IMS.
Technical Expertise: Utilized a number of complex systems and applications on each project including: Cobol, CICS, VSAM, MVS, Batch, CA7, New Menu System, Assembler, PDS Member Security, IMS, IDMS, Microfocus COBOL, Hand Held Barcode Scanners, Oracle MQ, and Unix.

We provide IT Staff Augmentation Services!

It Service Desk Agent Resume

Frankfort, KY

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