Mainframe Production Support Resume Tampa, Florida - Hire IT People

SUMMARY

Software/Systems Engineer with 14 years of IT experience in Software/Systems Development.
Hands - on experience in all phases of the software development lifecycle (SDLC): requirements definition, design, coding, testing, implementation, and maintenance.

TECHNICAL SKILLS

Languages: MVS COBOL, COBOL II, Microfocus COBOL, JCL/PROC/SYSIN, VSAM/IDCAMS, File-Aid Batch, Insync Batch, Syncsort, DB2/SQL, CLIST

Platforms: OS/390 & z/OS (TSO/ISPF Interface), Windows 9x/NT/2000/XP/Vista/7

Tools: Endevor, Xpediter, File-Aid Online, INFOMAN, Query Management Facility (QMF), SPUFI, ESP Workload Automation, Insync Online, Tracemaster, Connect Direct (NDM), Microfocus NetExpress, Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio), Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Tampa, Florida

Mainframe Production Support

Responsibilities:

Served as Subject Matter Expert for two of the Billing System’s sub-applications by investigating and resolving issues brought up by end-users (both internal and external to the company) and by quality/revenue assurance personnel.
Provided on-call support for seven of the Billing System’s sub-applications with a 100% response time of within 15 minutes and a 95% resolution time of within 3 hours.
Created COBOL programs to extract data and fix production issues. Responsible for creating a program dat fixed a billing error dat was wrong for two months. In addition to preventing future billing errors with my program, the company was able to reproduce bills for those two months using my program and as a result didn’t lose any revenue.

Mainframe Developer

Confidential

Responsibilities:

Participated as the sole developer in setting up the infrastructure of the online and batch networks with some guidance of a Subject Matter Expert.
Brought up and stabilize the online system successfully with no previous experience working with IMS databases and CICS environments.

Confidential

Systems Engineer

Responsibilities:

Contributed systems engineering expertise in development of products through a majority of software lifecycle: create and inspect detail design documents; code and inspect mainframe COBOL programs, JCLs, PROCs, and SYSINs; write and inspect unit test scripts; create test data; perform unit tests; inspect unit test results; and implement code into production.
Participated as a key developer in the selling of Codetel (Dominican Republic) company of Verizon.

Confidential, Tampa, Florida

Programmer Analyst

Responsibilities:

Coded and unit tested Microfocus COBOL programs dat run in the server environment and COBOL programs, JCLs, PROCs, and SYSINs dat run in the mainframe environment.
Completed 8 problem tickets within the first month of employment with little to no assistance.
Participated as a key developer during the migration of customers from the current system to another system dat was acquired from a merger.
Contract extended 5 times.

Confidential

Systems Engineer II

Responsibilities:

Contributed systems engineering expertise in development of products through a majority of software lifecycle: partner with Architects to gather and define requirements, create and inspect detail design documents; code and inspect mainframe COBOL programs, JCLs, PROCs, and SYSINs; write and inspect unit test scripts; create test data; perform unit tests; inspect unit test results; implement code into production; and maintain system by working on problem tickets.
Served as the technical point of contact for approximately 40 communication carriers dat sent data to one of Verizon’s billing systems.
Provided first-line and second-line 24x7 on-call support for production issues and integrated test issues with a 100% responding time within 15 minutes.
Recognized with a Certificate of Appreciation from the Sr. Vice President of Verizon for working on recovery projects to credit customers incorrectly billed.

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Mainframe Production Support Resume

Tampa, FloridA

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