Technical Support Analyst / Security Analyst Resume

SUMMARY:

Professional Mainframe z/OS Analyst with over 20 years in System Support and Application experience. Excellent in troubleshooting, configuration and managing RACF security, including 15+ years experience in mainframe operations with RACF, Top Secret, ACF2 and DB2 security administration.
Background also includes proven management skills with 5 years IT supervisory experience supporting various hardware and software development applications. A consistent and successful track record of handling multiple projects.
Banking Information Technology IT Outsourcing Automobile Software Development
Provided RACF provisioning for CICS, DB2 and general resource profile access
Supported DBA s on RACF profile and resource definitions
Wrote REXX exec s and ISPF dialogs for the Access Management team
Performed cleanup on userid s used by the University using zSecure and Carla
Wrote Excel spreadsheets/pivot tables to analyze group and resource definitions and comparison
Analyzed the ACF2 databases emphasizing group access and user profile cleanup
Analyzed RACF databases focusing on group and profile structures for possible realignment
Created Microsoft Access macros to format the data from the ACF2 downloaded data base into Excel spreadsheets
Used MS Excel to write macros to create pivot tables from Excel spreadsheets
Used MS Excel spreadsheets/pivot tables for the data analyst and the business users for profile/entitlement analysis
Provided RACF remediation per analysis and findings, emphasizing group access and user profile cleanup
Provided Level 3 RACF support for the provisioning group
Wrote Carla scripts to be used by the provisioning group
Analyzed and report on RACF problems using scripts written in CARLA
Wrote CARLA scripts producing reports to be used by other departments
Used zSecure for problem analysis and database cleanup
Mentor and train Cognizant offshore personnel in mainframe support
Designed and implemented RACF security procedures for external clients who FTP to and from mainframe
Resolved all RACF security related issues for support teams
Created and designed format for defining new RACF userid s
Provided technical guidance and expertise to Production Control, Application
Development and all internal and external users
Coordinated maintenance windows, open change tickets and close post verification tickets
Act as the primary liaison to corporate mainframe security and data services
Managed RSU upgrades coordinate the testing and implementation on the mainframes
Managed the mainframe/LPAR load balancer project
Managed and resolved the TSO disconnect problems on the mainframes
Participated in converting NDM clients to SFTP
Monitored production environment using Omegamon, NetMaster and TMON
Perform problem resolution for internal users and external clients
Evaluate vendor technical recommendations for accuracy and business processing impact
Responsible to provide RACF administration for all US Honda and its subsidiaries.
Requests submitted and processed using Remedy and other in house programs.
RACF administration/provisioning, reset passwords on all platforms on multiple LPARs
Provided DBA s access to profiles/groups used by DB2 and CICS using RACF
Performed RACF database cleanup removing obsolete UIDs and CICS transactions.
Assisted customers/users with group and profile accesses and other related RACF and
UNIX issues.
Secure GROUP profiles for SOX sensitive transactions
Provided all mainframe support to all BMC client s security departments
Tested and provided solutions for BMC customers having security problems using
RACF, ACF2 or TSS.
Diagnosed, analyzed, debugged problems, and provided solutions to all BMC customers
Maintained user/group accounts and access of resources.
Assisted other product groups with new and existing security issues.
Also performed duties as a Systems Programmer for dedicated MVS/OS - 390/Z-OS perating systems assigned to my group.
Documented IPL and security procedures for my group and other groups using the dedicated Z/OS operating systems.
Provide RACF support to product groups implementing new MAINVIEW views/profiles.
Provide RACF support/assistance to CICS, IMS, DB2 and MQSeries product groups
RACF product support on multiple LPAR s in multiple Sysplex environments
RACF, ACF2 and TSS technical support to BMC customers
Performed some Q/A testing for security and product related problems.

TECHNICAL SKILLS:

Operating Systems: Z/OS, OS/390, Windows

Security Packages: RACF, ACF2, TSS

Software: TSO, ISPF, SMP/E, MAINVIEW, Omegamon, TMON, NetMaster

Languages: JCL, CLIST, REXX, SAS

Sub - systems: (CICS, IMS, DB2 resource definitions/provisioning), JES2, SDSF

Tools: Remedy, zSecure, Endevor, Lotus Notes, MQSeries

Microsoft: Outlook, Excel, Power Point, Access and Word

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