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Mainframe Production Support Engineer Resume

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Tampa, FL

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QA / SUPPORT ENGINEER / PROGRAMMER / ANALYST

Self-motivated, Client focused Information Technology professional with a reputation for completing quality work on time, at reasonable costs to keep the customer service satisfaction at a high level. Experienced in support, programming, analysis and design of telecommunication, sales, financial, purchasing, budget, account payable, billing, fixed assets, general ledger, treasure, traffic, human resources, payroll and in-house developed applications, software quality assurance with current SDLC processes. Extensive knowledge of batch and on-line systems for Mainframe, Client Server and Web platforms. Proven analytical, research, technical, teamwork and troubleshooting skills.

SPECIFIC KNOWLEDGE AND EXPERIENCE

HARDWARE : IBM MAINFRAME, WINDOWS SERVER,RISC 6000/COMPUTERS. 
LANGUAGE : COBOL, PL/1, EASYTRIEVE, VB 6.0, PL/SQL, ACCESS.
SOFTWARE : DB2, ORACLE, IDMS, DMLO, OLQ, IDD, OCF, Eztrieve, TSO/ISPF, MVS/ESA, JCL, IBM UTILITIES, ISAM, VSAM, REXX, REMEDY,  WINDOWS 2000/XP,MS OFFICE 97/2003, MS/DOS, DOS/VSE, CICS,  ISPF, FILE-AID, DM/FTP, C-LIST, MERCURY QUALITY CENTER. 

APPLICATION: PURCHASING, TRAFFIC(AIR/SEA/LAND), EXPEDINTING,  INSURANCE, BUDGET, GENERAL LEDGER, BILLING, PAYROLL, HUMAN RESOURCES, ACCOUNT PAYABLE, CLAIM., TELECOM, ROAMING, CLEARING HOUSE PROCESS.

Confidential

Mainframe Production Support Engineer (2008 – 2009) Tampa, FL

  • Provide technical second-level product support for company’s Application.
  • Responsible for tracking of trouble tickets and resolution of escalated support incidents.
  • Answers technical support queries and implements fixes for application problems.
  • Works on cross-functional teams to proactively address support issues.
  • Creates and maintains documentation for supported applications.
  • Coordinates with customers to resolve technical support issues.
  • Responsible for the analysis, in terms of both structure and content, of the GSM TAP files that are held up by the system due to tariff deviations
  • RAP file processing / disputehandling – responsible for analysis and problem rectification in relation to GSM TAP files that have been rejected by other data clearing houses (incoming RAP files) and/or RAP files that have been sent as a result of tariff deviations detected in our system
  • Fixed to problems by own responsibility, and rectifies errors by modifying the system or databases, making use of various Clearing House modules, Unix and SQL.
  • Reporting of status to project team and management.

Environment : 
Mainframe: Z/OS, OS/390 / MVS / JCL, OS Utilities, TSO / ISPF, VSAM, FILE AID, IDCAMS, COBOL II, CICS, ESP, EASYTRIEVE, REMEDY.

SUN Servers: UNIX, Oracle, Shell scripts, Net Express

PC Platform: WINDOWS Server and XP, MS Office Suite, SQL Server, Oracle,  MS Project

Confidential

Outsourcing Developer/Consultor (2007 – 2008) Tampa, FL

  • Billing Systems
  • Outsourced services as developer/consultant/ analyst/ report writer.
  • Develop works plans and scheduled for testing activities.
  • Diagnose test results and document product defects..
    Support in batch/online invoicing process developed in Cobol/DB2(SQL)/Eztrieve.

System Developer/Consultor - (1999 – 2006) Caracas, Venezuela

  • Billing Systems
  • Responsible for programming unit testing, user acceptance testing and implementation in a project involving reengineering and development and maintenance.

Environment : MVS TSO/ISPF,DB2, SQL, COBOL,VSAM, MVS SCHEDULER, JCL,CICS,  IBM UTILITIES, EASYTRIEVE, MS OFFICE SUITE, REMEDY, PROJECT, SYNCSORT, ACCESS, MERCURY QUALITY CENTER.

Confidential

Lead Analyst - (1988 – 1999) Caracas, Venezuela – Houston, TX

  • Team Coordinator for implementation of Chase Bank System.
  • Lead Analyst for SAP Finance Project Interface.
  • Team Coordinator for the Analysis and Design of new Administrative System ( IDEAN ).
  • Implementation of Budget System in Bariven (PDVSA).
  • Implementation of Billing System .
  • Support Analyst of Finance Aplications under CICS , GL:Millenium.
  • Responsible for the conversion of all batch production from VM (EXEC) to MVS (OS/JCL) and creation of daily, weekly and monthly production schedules.
  • Lead Analyst of the implementation of the Version 3.0 of the Integarted Purchasing International System. ( Merge of the Houston and Europe IDMS - DB ).
  • Lead Analyst of implementation of the version 3.0 GL:Millenium (CICS).
  • Implementation of Human Resources System (IDMS – DB).
  • System Analyst for the system design, coding, implementation and Documentation of the Finance and Tecnhical Service subsystems of a Purchasing application developed in IDMS ADS/O and COBOL.
  • System Analyst for the testing and implementation of The GL PLUS System, developed under VSAM files and Cobol.

Environment : MVS TSO/ISPF,CICS, COBOL,VSAM, MVS SCHEDULER, JCL,  IDMS, SQL, IBM UTILITIES, CLIENT SERVER, EASYTRIEVE,EXCEL, WORD, POWER POINT, PROJECT, SYNCSORT, ACCESS.

EDUCATION

Bachelor of Science - Computer Systems Analysis.
Confidential University.

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