SUMMARY:

• IT Professional and Telecomm Specialist with over 20 years “hands on” experience in network/systems administration, LAN/WAN setup, troubleshooting, and network engineering of Windows NT, Confidential, SONET and ATM networks.
• Comprehensive knowledge of routing and switching protocols utilizing Cisco, Confidential and Confidential equipment.
• Effective problem solving and decision - making skills, as well as team facilitation skills, negotiation and consensus building skills.

TECHNICAL SKILLS:

Hardware: HP Net Server, HP File Server, Sun Unix Server, PC s, OmniBooks, and HP Printers Compaq File Servers, PC s and laptops - IBM File Servers, PC s, ThinkPad s and Printers, Toshiba laptops, DEC, Gateway and ALR PC s - Okidata and Printronix Printers - Cisco 2500, 4000 and 7000 series Routers, X.25 Frame relay-Switches-Xyplex - Apple/Mac - Modems - Ethernet, Token Ring and various Communication Protocols, TITAN 5500 and 6500, NetEdge 8000, Net85, Confidential t-101 and t45 csu/dsu. EDFA, ONT, BMR

Software: Confidential 3.x-4.x, NetWare Administration, Win2000-2003 Active Directory, OS2/Rexx, Windows 95 - Window 2000, Windows NT 4.x-5.x, DOS, Q-Basic, WordPerfect, Access, Excel, Word, Powerpoint, SCO Unix, MacOs 7-8.0 Panorama, vRepair, PON NMS, INMS, BAAIS

PROFESSIONAL EXPERIENCE:

Confidential

Eng. 3 Tier 2 Fios Video

Responsibilities:

• Maintained, upgrade, troubleshoot EDFAs And BMRs
• Assisted Tier 1 troubleshooting and clearing ticket and repairing units
• Made sure that channels maintain proper QAM, Rf and channel line up
• Upgraded and maintained proper software version

FiOS/FTTP Specialist-Video

Responsibilities:

• Made a permanent Verizon exempt employee
• Managed FiOS Medium Haul Network, Long Haul Network and Voice and Data
• Managed and preformed surveillance for Harmonic and Scientific Atlantic EDFA’s

FiOS/FTTP Specialist

Responsibilities:

• Responsible for analyzing and maintaining the performance of the Verizon FTTP Network-Video in order to obtain maximum network capacity and ensure customer satisfaction.
• This required planning for anticipated outage activities, developing contingency plans for unexpected events (such as disasters and civil disturbances), and acting proactively and reactively as required.
• Network managing, initiating and reporting abnormal event investigations, providing after-incident root cause analysis, various projects assigned by the Network Management Section Managers, Manager, and Director are part of my daily regimen.
• Evaluates FTTP network performance data.
• Identifies problem trends and develops action plans to improve customer service levels and network performance.
• Participates in staffing 24-hour National Network Management Center to ensure Verizon's customer satisfaction, network quality, and cost goals are met.
• Resolves network problems and takes action to improve network performance.
• Assists in emergency restorations in the event of network impairment.
• Escalate repair of service affecting impairments and outages.
• Manage Outage Restoration Bridges. Provide Outage Notification.
• Direct Central Office repair activity.
• Interact with National Operations, Network Operations and National Services to restore customer impacting conditions.

Project Manager

Responsibilities:

• Managed 4 Dept. Leads and 26 associates
• Created and set up Call Center
• Hired trained and evaluated personnel for the Dispatch and Special Projects department
• Hired trained and evaluated personnel for Scheduling and Closing departments
• Created and set procedures for the proper flow of equipment
• Managed payroll and overtime budget for Call Center
• Interfaced with Dell and DOE upper management
• Brought project in on schedule

Sr. Field Service Engineer

Responsibilities:

• Hired, trained, evaluated and supervised 50 Field Service Engineers for Kaiser Permanente Confidential to Active Directory Migration with MWI and National User ID, and KP HealthConnect rollouts
• Interfaced with KP Information Technology Project Managers and Senior LAN Engineers
• Scheduled and assigned teams daily tasks
• Migrated end users utilizing NetWare Admin and Active Directory
• Migrated users and workstations to the CS domain
• Assisted Helpdesk resolve trouble tickets and assigned Field Engineer
• Assisted Project Engineers trouble shoot system and application problems
• Improved quality of work preformed at client sites

Lead System Engineer/Project Manager

Responsibilities:

• Managed 10 Field System Engineers, assigned sites to engineers, trained and evaluated Jr. Engineers.
• Was liaison between CEU and the DoD. Co-chaired meetings to coordinate and facilitate technical support. Configured LANs, assigning IP address and hardware moves.
• Implemented new installation and migration procedures for Win2000, which kept system roll out, ahead of schedule and under budget.
• Maintained and managed $6,000,000.00 budget.
• Preformed installation and evaluation of test sites in Okinawa and Germany utilizing OSI reference model. Up graded paperwork and training procedures for Cisco router & switches.
• Preformed troubleshooting, up grades, installations, configurations and maintenance of all Cisco router and switch Wan/Lan equipment. Software migration preformed in a Unix environment under DoD guidelines.
• Upgraded TOPPS Sun servers utilizing a Unix platform with a Dos partition to a Windows Intel Server environment.
• Configured and established LAN connectivity for Servers and workstations to LAN/WAN connectivity. Installed new T1 - T3 lines and on several sites installed Frame Relay, ATM and CSU/DSU.
• Designed, redesigned and configured LANs - Class A sites - using PC’s, Xyplexes, dumb terminals then connected LANs to Wan via Cisco routers (2500, 4000), after configuring and setting up routers and AT&T modems, upgraded server files and generated IP addresses for all new hardware installed. Area of responsibility was CONUS (U.S.A.), OCONUS (ASIA/EUROPE). All work done under DOD guidelines on military installations.

Lead Telecomm Network Specialist

Responsibilities:

• My duties included but were not limited to the management, maintenance and configuration of systems of the Data layer of the OSI for the Confidential .
• Units include Confidential t-101, t45, NetEdge 8000 and Net85’s, Cisco routers 2500, 4000, 7000 and 7500, BPX switches, csu/dsu, FDDI concentrators and Giga switches.
• Responsible for upgrading said equipment and the training of Jr. Engineers on said equipment for the Data Dept.
• Trained and Supervised 3 Engineers and 6 Techs ranging from Tech I to Tech III. Setup, configured and provisioned optical circuits in the FMT 150’s and FLM 150’s, 600’s, 2400’s, which are SONET systems that utilizes the Transport layer of the OSI. Set up, test and configure circuits in the TITAN 5500. Setup Fiber optic cable paths.
• Verified DS0-DS3 circuits, upgraded and rolled circuits ranging from DS1-OC12.
• Tested and verified systems utilizing T-berd 310, 311, 2209 and 2210 test and monitoring equipment.
• Utilized Telnet, Scopos and Centest 650 when performing maintenance or helping with trouble tickets. Performed site surveys and pre roll analysis of customer sites.
• Assisted customers with redesigning of existing systems. Assisted Data with software up grades, i.e. Novel 4.0- 5.0 and GroupWise 4.0-5.0 migration and evaluating proprietary software for Win98 compatibility and Y2K compliance.

Sr. Field Network Engineer

Responsibilities:

• My responsibilities are up grading and configuring Cisco routers, Xyplex Servers, Synoptics Hub and routers, Bay Networks, hubs, bridges. Confidential t-101 and t-45 csu/dsu troubleshooting and installation.
• Install, test and configure Edge-85 Bridges for Ethernet, Token ring, FDDI and oc3 used with an ATM backbone. My area of responsibility is U.S.A. (Conus) and Pacific Rim (Oconus)

Lead Network Engineer

Responsibilities:

• Team Lead of 6 GTE Network Engineers contracted to Confidential. I trained, evaluated and supervised my team in the implementation of the new Confidential standard, which is  Confidential Application Launcher and the migration of 3.x Servers to 4.x Servers (50) and built and configured all 4.x Servers. I also tested COTS and proprietary software for compatibility with NAL.
• Configured and upgraded NT- Workstations. Migrated cc:Mail to Lotus Notes. My team checked Lan connectivity to other LANs associated in the Confidential system using Cisco Routers, IP addressing and TCP/IP.
• We maintained and upgrade the NDS tree connected printers utilizing HP JetAdmin and upgraded all workstations (4500). Installed and Admin. Tivoli System management software. My area of responsibility was No. Va. (Fairfax, Fair Oaks, Mt. Vernon, Alexandria Hospitals and all associated clinics).

Senior System Analysts

Responsibilities:

• Upgraded TOPPS Sun servers utilizing a Unix platform with a Dos partition. Configured and connected new PC’s to a LAN. Designed, redesigned and configured LANs - Class A sites - using PC’s, Xyplexes, dumb terminals then connected LANs to Wan via Cisco routers (2500, 4000), after configuring and setting up routers and AT&T modems, upgraded server files and generated IP addresses for all new hardware installed.
• Area of responsibility was CONUS (U.S.A.), OCONUS (ASIA). All work done under DOD guidelines For the DOD.

Senior Field Service Engineer

Responsibilities:

• Troubleshoot and repair HP, IBM, Compaq, Dell, Dec, Toshiba, Gateway, Fileservers and PC’s - Okidata, Printronix and Lexmark Printers. Area of responsibility So. Maryland and Northern Va.

Senior Field Service Engineer

Responsibilities:

• As a Team leader of 5 Field Service Techs. I was responsible for their training and evaluation. We upgraded and maintained Unix Servers and workstations, LANs Modems, Printers and Cabling for the U.S. Army.
• Performed site surveys at 50 sites CONUS (U.S.) and Korea (OCONUS). Part of the team that redesigned the LAN/WAN in Korea and designed ruggedized Server cases.

Senior Field Service Engineer

Responsibilities:

• Performed maintenance and upgrades for all LANs, Servers, Workstations, printers and peripherals. I also trained end users on upgraded hardware and software. My area of responsibility was University of Maryland and CVS Drugs in the surrounding area.

Senior Field Service Engineer

Responsibilities:

• As a Team Leader of three Field Techs contracted to Chevy Chase Bank and B.F. Saul Mortgage Co I was responsible for building, configuring and upgrading IBM File Servers and workstations, site surveys, hardware and software upgrades, installations and LAN Admin. Trained team members and end users

Field Service Engineer

Responsibilities:

• Responsible for building, configuring and upgrading Confidential Fileservers and Workstation for a classroom environment in and around the United States. This also includes site surveys and laying cable for different communication protocols.