Network Telco Cloud EngineerÂ Resume Irving, TX - Hire IT People

SUMMARY:

Senior level technical leader experienced in Telecommunications, Networks and Cloud technologies. Expertise includes IP Multimedia (IMS) and associated Telco Cloud solutions, as well as Subscriber Data Management (SDM) to ensure full system functionality, data accuracy and consistency. Skilled in executing installation, implementation software upgrades and updates, and technical customer support activities. Certified engineer in virtualization and cloud technologies. Proven track record in leading and motivating teams through the various phases of technical support and working closely with Sales and Business Development, to meet and exceed customer expectations.

EXPERTISE AREA:

Customer Relations
Communication Skills
Problem Solving
Project Leadership
Team Building
Team Building
Coach and Mentor
Process Improvements

TECHNICAL SKILLS:

OpenStack
Telco Cloud
IMS
NFV Services
VoIP
SDM
Linux
UNIX
Solaris

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Network Telco Cloud Engineer

Responsibilities:

Developed and executed MOPs for software upgrades and updates with the highest success ratio of 100% first time execution on the IMS solution, CSCF and HSS - FE and Subscriber Data Management, OneNDS system.
Successfully performed all software upgrades and updates with higher than 99.9% accuracy and efficacy.
Received numerous excellent customer feedbacks for resolving complex troubleshooting issues.

Confidential

Core Engineer

Responsibilities:

Provided Tier2 Technical Support Solutions for Customer ticket trouble issues.
Developed and implemented replacement procedures for all hardware in live Networks for various SUN/Oracle and HP (Blade System) platforms that are included in the Nokia product solution.
Successfully handled 24x7 Emergency on-call Support with 100% resolution and system recovery.
Successfully performed all hardware upgrades and replacements in live Networks with 100% accuracy.
Handled Trouble Reports with 100% accuracy fulfilling Service Level Agreement.
Interfaced with 3rd party vendor, Oracle, for resolution in the OS software and platform issues.
Received - Service Hero Award - From Nokia /Global Service Engineering (GSE) and Specialist Expertise Support (SES), in appreciation of and recognition for my outstanding contributions in supporting our NAM Customers.

Senior Fixed Networks VoIP Customer Support Engineer

Confidential

Responsibilities:

Created efficiency on all procedures for hardware/software updates and upgrades in Live Production Networks with SUN/Oracle platforms to clients like Cablevision, Time Warner Cable and BHN.
Handled Technical issues with excellent feedback from customers with consistent 100% satisfaction.
Developed and implemented hardware and software procedures MOPs exceeding customer expectancies.
Handled Emergency Outage and Recovery Support always with high professionalism and 100% resolution to customer expectations.
Technical lead to AT&T customer for all VoIP family of products lines related queries and trouble reports found in their lab and live networks. Recognized for the excellent customer relationship established and technical support provided to AT&T and to all other VoIP customers.

Senior Fixed Networks Tier III Engineer

Confidential

Responsibilities:

Selected to coordinate and expedite customer priority and sensitive “Hot issues” tickets list.
Prioritized and interfaced Fault Report issues, defining and routing to the appropriate R&D groups.

Confidential

Sales Project Manager

Responsibilities:

Led Sales Engineering and Order Processing, consisting of 6 highly motivated team members.
Successfully handled Sales Eng. and Order processing for all customers in Africa Sub Sahara.
Supervised 26 customer technical Tier II support Engineers for PSTN and Mobile Networks.

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Network Telco Cloud EngineerÂ Resume

Irving, TX

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