SUMMARY:

• Solutions - oriented, dynamic, and service-driven, offering extensive experience in installing, configuring, troubleshooting and providing technical support.
• Microsoft NT 4.0 through 2012 R2 Server and Infrastructure, Windows 95, Windows 7, Windows 8, Windows 10, OS X Server and Infrastructure, OS X(10.1 - 10.11), Kerio Mail Server Administration O365 Technical Support, SharePoint support and customization, SQL Server Administration, Exchange Administration, Allworx VOIP Server and Infrastructure, Trend Enterprise Security Suite Administration, Desktop Support for MS Windows.
• Local and Wide Area Networking
• Virtual networks and virtual machines
• Router and switch configuration, installation, and troubleshooting

TECHNICAL SKILLS:

• OS X
• OS X Server
• MS NT 4.0 through Server 2012 R2
• Windows
• Exchange Server
• SQL Server
• Kerio Mail Server
• Office
• Entourage
• Outlook
• MAIL
• Nmap
• Zenmap
• Umit
• TCP/IP
• Wireshark
• DHCP and static IP addressing
• VPN
• Wireless Networking
• Trend Enterprise Security
• Allworx and CISCO VOIP

PROFESSIONAL EXPERIENCE:

Confidential

System Admin

• Creating new interfaces and setting them for DHCP, DHCP with manual address or manual TCP/IP configuration. Configuring DHCP and DNS Servers. Resetting forgotten passwords, resetting firmware passwords, and resetting master passwords for FileVault. Repairing Keychains and moving items to new Keychains. Creating new users and groups. Set up VPN’s to connect to Windows Servers. Install Windows on iMacs using VirtualBox, Parallels, and VmWare. Connecting to iMac Servers using AFP and Windows Servers using SMB. I use Activity Monitor to monitor all active processes including CPU, Memory, Disk and Network activity. I also utilize Console to go through various logs to look for any issues. Configured SharePoint for Windows 7 and OS X users. Set up processes to allow legal team to access HIPPA compliant contracts, make updates, assign critical dates, etc. Automated converting documents from .docx to .pdf and saving in correct directories. Configure SharePoint to automatically assign unique ID’s to each document in the library and insert it into the footer of the document. Automated saving documents and excel pages to pdf’s and automatically insert the unique document id in the document utilizing Muhimbi’s document suite. Automatically sent update and reminders to key personnel utilizing Pentalogic’s 24-hour reminder service. Updated security for access using the LAN as well as for remote users connecting via VPN. Created new libraries, troubleshoot router port configuration. Provided on site and remote technical support for SharePoint, Outlook, Word, Excel and network issues in an OS X and Windows environment.

Confidential, San Francisco, CA

Remote Technical Support

Responsibilities:

• Resolve connectivity issues with servers connecting to OpenTable’s applications including cloud based and client server applications. Resolve user name and password problems on iPads, OS X, Windows 2000 - Windows 7 and Windows Server platforms utilizing Cisco AnyConnect and Dell SonicWall. Configure OS X, iPads, iPhones, Windows XP, Windows 7 Windows 10 and Various versions of Windows Server to communicate with client server applications on local area networks and wide are networks. Configure routers for application communication and PCI compliance including port forwarding and IP filtering. Configure routers for two way communication allowing real time database updating of Confidential ’s client server applications.

Confidential, Atlanta, GA

Analyst/Technical Support

• Provided technical support for Windows desktop and MAC OS X computers as well as network resolution issues including TCP/IP, DHCP, and DNS issues. Resolved router issues when clients could not download the latest database including with NAT, double NAT and PORT forwarding.

Confidential, Atlanta, GA

Systems Manager/Technical Support

Responsibilities:

• Provide assistance to users with setup and maintenance of networks in a Microsoft Windows Server and OS X Server environment. Capitalize on technical expertise in supporting local area network (LAN), wide area network (WAN), which include checking health, updating, upgrading and administering servers as well as remediating and troubleshooting discrepancies in networks. (Frame Relay, VPN, DHCP, TCP/IP). Excellent skills in NT Server, 4.0 - 2012 R2, OS X Server, Microsoft Exchange 4, 5, 5.5, Microsoft SQL Server, Kerio Mail Server and Trend Enterprise Security Suite. Security resolution through WireShark and Zenmap. Supervised the development and implementation of a client server database management system that digitized more than one million technical documents in addition to making provisions for electronic document transfer in PDF, HTML and .doc formats. Written in JAVA and Delphi with SQL Server as the backend and utilizing OS X Server, NT Server, CISCO PIX and 2610 routers and Paradyne CSU/DSU’s. Team member that developed a virtual recruiting engine application for Confidential . Involved in analysis and design of the application, planning and setup of network infrastructure for over 1,100,000 users. Completion of various projects, including replacement or upgrade of all rack based and stand alone servers, replacement of all PCs, selection, implementation and administration of new Allworx VoIP system, and end user training on all new systems.