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Senior Technical Support Engineer Resume

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Mountain View, CA

SUMMARY:

  • Seeking a position as a Multi - Platform Unix/Linux System Administrator, Cloud Administrator Storage Administrator and/or Windows Administrator.
  • Most of my background is Unix.Started as a Unix System Administrator followed by 14 years as a Senior Technical Support Engineer at Confidential .

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Senior Technical Support Engineer

Responsibilities:
  • Operating Systems: Redhat 5, 6 to 7.1, Suse 10, 11, Centos, Ubuntu, Solaris 8 through 11.3, Hpux, Aix, Windows.Unix administration including DNS, NIS, NFS and SAMBA. Also security and performance Monitoring tools like Top, SAR, vmstat and iostat.
  • Dealt with Array Support Libraries for 3Par, EMC Clariions and Symmetrixes, Network Appliances, Oracle ZFS 7120. For EMC familiar with Symcli, Navicli, PowerPath and
  • SRDF Replication. For Network Appliances did ONTAP 7, Netapp OnCommand, System Manager. Oracle ZFS Storage Appliance Management Interface.
  • Amazon Web Services: IAM, EC2, S3, creating buckets, initializing snowballs, installing snowball, snowball-adapter and awscli on linux servers, setting bucket policies, converting files to glacier.
  • PC administration: Windows 7, 8.1, 10. Windows Server 2012 domains, Active Directory, DHCP, DNS, adding users, groups, permissions. Windows Office 365 mail accounts.
  • Added and cleared printers, set up wireless networking, cleared network connections, mapped network drives. Also administered Jira accounts.
  • Devops, Apache Tomcat, Websphere, PHP, Puppet, Chef, Ruby, Sudo and Sudoers.
  • Integration of Jenkins with Java and Git. Git version control and repositories. Nagios monitoring. Flexlm, SIG and ELM keys.
  • Required to troubleshoot problems in a SAN environment. Wrote project proposals, probable cause analyses and presented them to both customers and customer’s management.
  • Familiarity with F5 as well as load balancing for Confidential Clustering and Amazon.
  • VMware, Xen Hypervisor, ESXihosts VSphere, VMotion, Fault Tolerance, VPNs.
  • Responsible for phone support of Confidential Volume Manager and File System (now Infoscale), Confidential Cluster Server, CVM, CFS, Confidential Volume Replicator.
  • Familiarity with csh, tcsh, bourne shell, bash, grep, awk, sed, Perl and Python.
  • I did storage migrations, resized and relocated volumes and file systems, made concat, raid5, striped, striped-mirror and mirror-striped volumes.
  • Dealt with DMP (Dynamic Multi Pathing) including iopolicies as well as PowerPath and MPXIO configurations, AIX MPIO and Linux multipathd.
  • For VCS dealt with GAB, LLT and HAD and Fencing. Familiar with ServiceGroups, Resources and Attributes. Familiar with NIC resources, IP resources, Volume, DiskGroup, Mount and Application Resources.
  • Application resources included Oracle, DB2, Websphere, Netbackup, Apache and Samba resources.
  • Worked with Solaris zones and ldoms, Aix lpars,

Confidential, San Jose, CA

Unix System Administrator

Responsibilities:
  • Responsible for the entire internal Unix network including network, workstation, device configuration, all Unix purchases and all Unix trouble tickets.
  • Devices included disk arrays, servers, workstations and printers.
  • Responsible for application and tool installations, end user configurations and license management.
  • Set up NIS Master and Slave Servers and the automounter.
  • Managed all user, group and mail alias accounts.
  • Compiled and installed Samba and upgraded DNS.
  • Did system and network tuning with kernel reconfiguration and using tools like sar, iostat, vmstat, netstat, traceroute and perfmeter.
  • Secured developer discount agreements and support contracts with Sun, HP and IBM. Loaded OS, added disks and swap, updated cluster patches and configured to a network Sun Solaris, HPUX and AIX workstations.
  • Set up RAID partitions with DiskSuite.
  • Worked with Apache web server and IPlanet Directory, Administration and Application servers.
  • Set up secure web servers for the corporate web site at their colocation facility.
  • For HP did HPUX 11.0, instant ignition, net and cdrom installs with /etc/updates, disk and swap adds, SAM, set maxswapchunks, did network configuration, hpvue, swinstall, B2600 and J5600 servers.
  • For IBM did AIX 4.3.3, cdrom installs, SMIT, journaled file system, logical volume manager, smit tcpip, PPs, Window Manager, Info Explorer.
  • Installed and supported Oracle, MySQL, Rational Purify, NTP, C and Java.
  • Did 24x7 support. For field sites did phone support and set up preconfigured systems.
  • Installed Windows NT and Windows 2000 on Sun PCI cards.

Confidential, Santa Clara CA

Unix Systems Administrator

Responsibilities:
  • Responsible for the entire internal Unix network including network, workstation, device configuration all Unix purchases and all Unix trouble tickets.
  • For Unix machines did hardware troubleshooting to board level, configuration troubleshooting and OS upgrades.
  • Installed and managed Sun RSM 219s controlled by Confidential Volume Manager, managed EMC2 disk arrays controlled by OAI and managed Network Appliances.
  • Dealt with printer, lpc and print server problems.
  • Set up print servers with HP Jetadmin, print clients and installed network printers.
  • Did tape backups and restores using tar, cpio and file compression. Administered Legato Networker with a 4 drive, 80 tape jukebox backing up as many as 80 workstations.
  • Created NIS networks with YP master and slave servers.
  • Did purchases, installation and licensing of all CAD tools including Cadence, Synopsys and Avanti. Maintained Sun PC-NFS.

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