SUMMARY:

• IT consultant with over 5 years of professional experience in production environments.
• Experience with providing solutions to businesses to meet their specific needs.
• Vast knowledge of Microsoft Exchange 2007/2010/2013 and Lync 2010/2013 messaging platforms.
• Proven knowledge deploying, configuring, and maintaining Exchange server environments.
• Experience deploying and maintaining Windows server 2003/2008/2012 platforms.
• Proven ability planning and providing highly available Exchange messaging solutions to enterprises.
• Well versed with clustering services for Exchange server (CCR/SCR/LCR/DAG).
• Expert in deploying, configuring and administering Lync server environments.
• Knowledgeable of high availability concepts for Lync including deploying pools, pool pairing, and database clustering and mirroring.
• Familiar with voice and integration with voice gateway.
• Cross forest Trust and Migration of AD and Exchange.
• Well versed with O365 Hybrid setup with Exchange 2010 and 2013.
• Knowledgeable in designing and implementation of Hybrid environment.
• Experience with virtualization and virtual machine creating and management.
• Knowledgeable of VMWare and Hyper - V virtualization platforms.
• Vast knowledge of Active Directory configuration and modification, and maintenance.
• Experience working with DNS for the creation and modification of records.
• Excellent leadership, project management, communication and interpersonal skills; ability to build rapport with Customers & key stakeholders and succeed in high-pressure, challenging and deadline-driven technical environments.
• Vast experience troubleshooting and resolving issues coming in the environment and also creating technical document with a resolution to the issue.

TECHNICAL SKILLS:

Directory Services: Active Directory 2003/2008/2012 Administration, Group Policy

Operating Systems: Microsoft Windows Server 2003, Microsoft Windows Server 2008, Microsoft Windows Server 2012 Microsoft Windows Vista, Windows XP, 7, 8

Messaging Systems: Exchange Server 2003, Exchange Server 2007, Exchange 2010, Exchange 2013, Lync 2010, Lync 2013, Office 365, Zimbra Email System, Cisco IronPort, SonicWall ESA

Virtual Infrastructure: Microsoft Virtual PC, VMWare, Hyper-V

Networking: IPv4, DHCP, DNS, Cisco Switches, Cabling, Data Drops

Software: Microsoft Office, SQL Server, ADMT, FIM 2010, ADFS, DirSync, Symantec Net Backup, Symantec Backup Exec, Symantec Enterprise VaultMobile Devices: Good Mobile, Android, iPhone, Blackberry

Monitoring: What s Up Gold, PDU s, OBM s

EXPERIENCE:

Exchange Architect

Confidential, Jacksonville, FL

Responsibilities:

• Support and troubleshoot for Exchange 2010 multi-role server environment
• Utilize PowerShell 2.0 for administrative maintenance of Active Directory and Exchange 2010
• Create new knowledgebase articles to capture new learnings for reuse throughout the support center.
• Collaborated with other Technical Support Engineers who may need assistance working a case; utilized expertise area to help them in order to most quickly facilitate solutions for the customer
• Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies.
• Provide End user support for Enterprise Vault archiving solutions
• Provide End user support for Voltage encryption plug-in for Outlook
• Utilize Good Technology, BES 5 and BES 10, iOS, ActiveSync for mobile device management.
• Assisted users with outlook client functionality and connectivity.
• Managed delegate permissions allowing access to shared mailbox distribution lists.

Exchange Architect

Confidential, Hebron, KY

Responsibilities:

• Hardened current Exchange 2007 environment in order to migrate to Exchange 2013.
• Created Cross Forest Trust in preparation for a Cross forest migration.
• Set up FIM 2010 R2 Directory Synchronization in the target forest for GAL Sync during coexistence.
• Sized the Exchange 2013 environment according to Microsoft recommended best practices.
• Requested the necessary virtual servers from the VM team and the necessary storage from the storage team.
• Ran Jetstress to test storage capabilities.
• Implemented Exchange 2013 according to design.
• Created a cross site DAG in DAC mode for High availability and site resiliency.
• Configured coexistence features by modifying send connectors, availability service, autodiscover and accepted domains as internal relays.
• Created test users to test functionality, failover, mail flow and coexistence features.
• Migrated mailboxes using inline PowerShell migrations.
• Migrated AD accounts, permissions, passwords and structure by using ADMT server.
• Ensured Active directory users had access to necessary resources on both environments.
• Maintained both Exchange 2007 and Exchange 2013 in coexistence mode.
• Utilized Commvault for data backups.
• Implemented Cisco IronPort as SMTP gateway.
• Enabled Active Sync for BYOD users.
• Created standard operating procedure documents for the Local IT Staff.

Office 365/Exchange Architect

Confidential, Hanover, MD

Responsibilities:

• Fixed issues in Exchange 2010 environment in preparation for migration to Office 365.
• Cleaned up Active Directory infrastructure prior to Office 365 migration.
• Created the Office 365 tenant and all appropriate DNS records.
• Configured Exchange 2010 hybrid environment with Office 365.
• Implemented ADFS pool using windows NLB and corresponding ADFS proxies on the DMZ for Single Sign on availability.
• Configured a DirSync server with SQL express for Active Directory synchronization to Windows Azure.
• Created Management agents in DirSync to select which Active Directory properties to sync.
• Created a PowerShell script in order to automate the DirSync synchronization to the cloud.
• Collaborated with the SharePoint and help desk teams to create a separate ticketing system in order to prioritize Office 365 issues during and after migrations.
• Trained Help desk team on Office 365 troubleshooting techniques.
• Established communications with all of management teams to inform them of the upcoming migrations, answer questions and train them on how to talk to employees who are having issues.
• Migrated Pilot group to test functionality and coexistence.
• During pilot stage, re-routed a low traffic accepted domain to Office 365 to test mail flow and spam settings.
• Moved mailboxes to Office 365 in batches using PowerShell.
• Enabled migrated users for Lync Online.
• Decommissioned several Exchange 2010 servers but left coexistence servers for Public folders that were not migrated.
• Reclaimed storage space by removing unused databases and compacting left over databases.
• Maintained and administered Office 365 environment for a grace period after migration.
• Created documentation for standard process in Office 365 and trained local IT staff.

Messaging Systems Administrator/Engineer

Confidential, St. Louis, MO

Responsibilities:

• Managed Active Directory day to day operations, maintenance and troubleshooting.
• Responsible for adding and removing all appropriate DNS records for Microsoft messaging servers.
• Created and pushed out GPO’s to customize Outlook and Lync clients as per customer requirements.
• Networked PDU utilizations.
• Utilized What’s Up Gold network and server monitoring tool.
• Used HEAT Call Logging for support tickets.
• In charge of administration of Zimbra Email System.
• Responsible for administration of all Microsoft messaging systems throughout all deployments.
• Migrated from Zimbra Email System to Exchange 2007 using the Microsoft Transporter Suite.
• Implemented Sonicwall Email Security Server as SMTP gateway.
• Designed and implemented Exchange 2007 with CCR for high availability.
• Maintained and administered Exchange 2007 environment.
• Used PowerShell scripts provided by Microsoft for server health monitoring.
• Handled daily troubleshooting of all messaging components.
• Created VMWare environment for testing of new components.
• Implemented Lync 2010 environment for IM and conferencing.
• Deployed Lync 2010 edge pool for external access and conferencing.
• Implemented Good Mobile as MDM solution for both Lync and Exchange.
• Responsible for creating and pushing security policies for mobile devices.
• Planned, designed and implemented Exchange 2010 environment.
• Configured coexistence between Exchange 2007 and Exchange 2010.
• Configured cross site DAG in DAC for disaster recovery.
• Migrated all mailboxes and public folders from Exchange 2007 to Exchange 2010.
• Decommissioned old Exchange 2007 environment.
• Integrated Lync 2010 with local Cisco Unified Communications Manager for enterprise voice.
• Created SIP trunks, dial plans and voice policies for Enterprise voice.
• In charge of troubleshooting Lync 2010 server issues including voice quality issues due to network.
• Coordinated creation of incremental and full backups for Exchange 2007 and Exchange 2010 databases and logs using Symantec Net Backup.
• Coordinated creation of archive mailboxes with Symantec Enterprise Vault team.
• Documented all processes and implementations.
• Created documents for standard operating procedures.
• Trained IT staff to monitor and troubleshoot messaging issues.

Systems Admin

Confidential, Eagan, MN

Responsibilities:

• Supported Exchange 2010 messaging platform on server and user levels.
• Monitored servers for Exchange using SCOM.
• Check services, alerts, and modified triggers assigned to monitoring applications.
• Investigated server events, log messages and issues with server performance.
• Assisted users with outlook client functionality and connectivity.
• Delegated access to shared mailboxes distribution list on an as needed basis.
• Assist users with retrieving lost or deleted content from backups.
• Meru Wifi Admin Support.
• Cisco switch appliance configuration and deployment.
• Supporting multiple proprietary applications. Instruct and step end user through the use of: TIMS, PowerFlow, iClosing(Citrix), DataTree, Simplifile.
• Troubleshooting printer hardware/LAN support including all-in-one fax/scanner/copier/printer machines from HP, Xerox, Brother, Canon, Oce’, Imagistics.
• Managed Active Directory users and computers as well as established trusts.
• Ensured Active Directory replication was running according to Microsoft best practices.
• Managed DNS records and DHCP servers.
• Relocated PCs to new departments.
• Reconfigured office network drops in patch panels to switches.
• Swung network cables.
• Reconfigured phones in cubicles.

Junior Admin

Confidential, Lexington, KY

Responsibilities:

• Monitored Active Directory and DNS Server health using Event logs and SCOM agents.
• Ensured backups ran as scheduled.
• Monitored Exchange Server health using scripts provided by Senior Admin.
• Ensured MacAfee antivirus was up to date and running on all servers.
• Handled an average of 40 to 50 tickets daily with a 90% first call resolution.
• Utilized diplomatic and effective telephone and people skills.
• Utilized the following tools: SMS, NetMeeting or Webex and remote in to troubleshoot the user’s issues. This includes the following:
• Troubleshooting Microsoft Outlook 2003 issues such as configuring profiles, creating PST files, installing encryption, setup calendar and etc.
• Assist with end user support on Microsoft Office application such as Word, Access, Excel and PowerPoint.
• Assist users on installing desktop manager application on desktop to sync Blackberry’s with Outlook 2003.
• Installing and configuring Ram+ZToken remote access application with IPsec/VSClient on user’s PC.
• Assist in installing/configuring data protector and ZBackup applications.
• Instruct and step end users on configuring their wireless router with either cable/DSL/dialup on end user laptops/desktops at home.
• Creating and configuring computer, user profile accounts for end users and inputting the created accounts in the proper OU in Windows Active Directory.
• Assist in file restore on Windows Distributed File Servers by using shadow copy function.
• Configuring machines on installing and utilizing X.509/PKI certificates in Windows Active Directory.