SUMMARY:

Highly accomplished, skilled and talented Administrative Specialist with extensive knowledge of providing administrative support and coordinating daily activities of the office. Seeking a position as Administrative Support Specialist to enhance my administrative skills in a renowned organization.

TECHNICAL SKILLS:

• MS Office (Excel, Word, PowerPoint, Outlook, Access)
• SharePoint
• Knowledge of accounting principles and procedures
• Data Entry and Management
• Salesforce
• Food Handlers License
• Catering

PROFESSIONAL EXPERIENCE:

Administrative Support Specialist

Confidential, Washington, DC

Responsibilities:

• Performs administrative tasks as directed by IT Manager.
• Prepares and mail out invoices daily.
• Organize and track purchase orders.
• Create and maintain customer databases.
• Prepare correspondence, memos and quotes.
• Manages office equipment maintenance.
• Schedules appointments and meetings.
• Order computer parts, hardware, software equipment.

Administrative Support Specialist

Confidential, Washington, DC

Responsibilities:

• Performed high level office support duties and provided specialized program support for the higher - level staff personnel.
• Performed a wide range of administrative and personal assistant duties including conducting research, preparing statistical reports and spreadsheets, preparing correspondence, reports and presentations, handling information requests, planning conferences, conference lines, and meetings, and maintaining calendars and schedules.
• Prepared purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; and creating requisitions. Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Assisted customers with Medicaid; Confidential through Confidential .
• Contacted customers to remind them to contact their carriers to submit payment.
• Maintained the Brokers’ Concierge line to triage calls.
• Entered data information into the Case Manager Portal SEP (Special Enrollment Period) letters which include approvals and/or denial notices; entered House & Senate new hires and terminations in the Confidential portal.
• Served as a Confidential who provide in-person assistance to District residents applying for individual and family health coverage through Confidential .
• Entered enrollment Confidential spreadsheet in SalesForce by changing the effective date (start date), gender and correct spelling of name.

Staff Assistant

Confidential, Washington, DC

Responsibilities:

• Performed a wide range of administrative, programmatic and administrative level assignments and responsibilities involving the collection, research, analysis, preparation of material for the Confidential .
• Acted as a liaison, or handled the communication with persons/or groups within and outside of Confidential .
• Scheduled/rescheduled monitoring appointments.
• Attended the CMS (Centers for Medicare and Medicaid Services) Health Exchange system wide meeting.
• Coordinated staff meetings, conferences, and hearings; prepared agenda, background information, etc.
• Managed the front desk operations of the office, received visitors, answered all incoming calls and referred to the appropriate official.
• Utilized knowledge of goals, priorities, policies, objectives, and commitments of the department to support the Agency.
• Handled requisitions for Confidential procurement workflow forms used by the Agency to automate the entire purchase order management process including requisitions, approvals, ordering, receipt of goods, invoice management and payments.
• Maintained and review records of items bought, costs, deliveries and product performance.
• Utilized automated processes via electronic forms such as Ariba E-Sourcing tool.
• Assisted in selecting the Executive Director for the Health Benefit Exchange Authority.

Administrative Support Specialist / Facilities Customer Service Rep

Confidential, Washington, DC

Responsibilities:

• Supported executives using a variety of project management, communication & organizational skills; assisted other employees as well as senior management.
• Handled correspondence and new employee on-boarding.
• Organize official meetings and events.
• Maintained files of paper documents, managed budgets, performed bookkeeping, maintained websites, and made travel arrangements.
• Managed all the administrative details of running a high-level conference; arranged the catering for a typical lunch meeting.
• Recorded meeting minutes and prepared meeting documents for review.
• Provided budget oversight for all business lines within the organization.
• Supported staff in assigned projects utilizing Microsoft Office Suite to include MS-Word, Excel, Access, PowerPoint and SharePoint; performed document translation to convert MS-Word to PDF files as well as scan in and send out via E-mail system.
• Facilitated the communication between Confidential, Help Desk and Resolver.
• Allocated resources such as personnel and meeting space and equipment.
• Handled requests and provided guidance to the service group at the Department of Education.
• Maintained records of goods ordered and received: monitors, computers, sound bars, laptops, software and hardware. Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales. Prepare and process requisitions and purchase orders for supplies and equipment.
• Utilized the Confidential Service Desk Application.