SUMMARY:

• Self - motivated, team oriented IT Systems Analyst and Technician with 10 years of experience with servers, network devices, desktops, laptops, mobile devices and enterprise software applications.
• With proven abilities to successfully identify an organizations dependent and critical support requirements, along with identifying deficiencies and the ability to provide new and innovative solutions for increased reliability.
• The ability to improve productivity of network systems and maximize network resources

TECHNICAL SKILLS:

• PC/Macintosh OS, Casper administration, Windows 2003, 2008R2, 2012R2, Microsoft Windows 10, 7 Pro, 8 Pro, 2000/98/95, Microsoft SQL 2008/2005/2003/2000, Microsoft Office Suite 2010, 2013, Microsoft Windows Update Services, Cisco NX-OS, IOS, Outlook, Lotus Notes Mail Services, BES software and Mobile Devices, Donovan Database Administrator, RIS Server Creation & Imagining, VPN software, Data recover and restoration via Commvault and Azure (StoreSimple) Cloud solutions, Print Server creation and administration, PBX (OTM) and Callpilot telecommunications administration and troubleshooting, O365 Telecom solution, POTs hardware configuration/installation, Active Directory administration DHCP server creation and configuration, Sophos SGN encryption software, Patch Link and LANDesk Software & Patch management console, VMware 4.0/5.0/5.5, Citrix Xencenter 5.4, Extreme Z-IP installation and configuration for MAC based users to access DFS shares, Citrix EdgeSight software, HTML, XHTML coding
• Hardware Experience: installation of Bare bone systems, and associated hardware, troubleshooting of LAN configuration and networking, the ability to create Cat 5e and 6 twisted-pair cabling, HP ProLiant DL 380,360, HP Thin-client T5740 WES, Lenovo ThinkPad’s, APC UPS’s, PDU’s environmental monitoring, Quantum SDLT Drives, Cisco Nexus Core Switches 9000, Cisco NXOS 6500E, Cisco Catalysts 3750G & 3750X POE, Cisco Catalyst WS-C6513, EMC storage mobile device installation and configuration for corporate e-mail, server upgrades and repairs with associated hardware, RIS & KMS server creation, POTs configuration and troubleshooting, access point hardware installation and configuration. Use of both network/POTS diagnostic tools, SAN (HP SAN, Xiotech, EMC data domain) and Azure Cloud storage (Store Simple)
• Microsoft VLA, VMware ELA, Citrix ELA, Adobe VLA, Blackberry ELA, Cisco SMARTnet, Server Room HVAC, Office Security Systems, VoIP, Audio Visual, FTP server creation for Dept. scanning capabilities, Copier and Technical Support for Vendors, Iron Mountain

PROFESSIONAL EXPERIENCE:

Confidential

Citrix administration/Engineer

Responsibilities:

• Successfully executed the design and implementation from POC to completion of a production solution for both Citrix Xendesktop 5.6,7.6 along with a collection of XenApp farms 5.0/6.0/6.5/7.6
• Implemented Citrix infrastructure as a Global solution for 2000 users including remote users.
• Identified through project design a no-fault tolerance ideology by identifying points of failure, while placing a focus on resiliency for Citrix environment.
• Designed XenApp server farm environment for robustness being hosted from ESXi hosts in the Vcenter cluster.
• Tested and implemented the “Pre-Launch” feature native to XenApp delivery console for XenApp 6.5, which allowed for a seamless and faster connection to all XenApp’s for user base.
• Operated VDI infrastructure maintenance and administration for the following resources via patch and hotfix roll-ups (Xencenter v6.2, DDC, Storefront, Desktop Studio, XenApp), Citrix Storefront v3.1, including (Citrix Studio, Citrix XenDesktop, Citrix Director, Citrix Provisioning Services v5.6, 7.6).
• Catalogued complete and through documentation of all project objectives and changes made via Microsoft Viso.
• Created monthly projects for VDI base image creation, updates, user requests and deletion of EOL images.
• Identified and remedied extended log-in processes for Citrix user base despite having small profiles, by creation of multiple PVS servers placed in load-balance mode.
• Persuaded Upper I.T. Management through POC to reconcile existing Citrix user profile problems, by executing a project that consisted of both configurations of AppSense software management, GPO creation in Active Directory and Citrix UPM export to user SQL database using AppSense v8.4.495.0 client.
• Managed Appsense profile migration project with configurations of AppSense software management, GPO creation in Active Directory, Citrix UPM export to user SQL database using AppSense v8.4.495.0 client.
• Implementation of Citrix Netscaler and Citrix Storefront remote access without usage of VPN client.
• Monitoring Citrix Xendesktop environment via Citrix Director, along with monitoring Xenapp utilization via Citrix Edgesight monitoring application.

Network Administrator/ Citrix Engineer

Responsibilities:

• Implemented a project to consolidate the current and legacy network DHCP infrastructure to newer version along with addressing and reconciling the single point of failure. My project plan updated the single 2003 DHCP server to a split-scope 2012 DHCP cluster presenting a 70/30 distribution of IP addressing.
• Created project plan to update to a newer version of Cisco Prime Appliance which was used to manage all Cisco Wireless WAP devices globally. This was a major project as a one SSID and RADIUS configuration was implemented so that a user despite their country or office could visit another company office and log-in to that current offices wireless environment, and access all needed resources seamlessly.
• Catalogued and monitored configurations and diagnosis of switch stack environments along with administration for both POE and Non-POE hardware being Cisco Catalyst access switches stacks of 3750G/X (20 count), 4500(cat4500e) (12 count) Cisco Catalyst WS-C6513 (2 count) & Nexus 9000 C9372PX Cores switches (2 count).
• Slashed large I.T. Dept. budget expenditures for LAN/WAN cabling, by negotiating prices and fees with vendors, along performing both IDF/MDF cable management and maintenance to reclaiming non-defective and still usable industry standard cabling.
• Reclaimed monies to I.T. Dept budget by identifying and cataloguing networking hardware EOL, by working with vendors to pay negotiated prices for EOL hardware.
• Saved I.T. Dept $30K in budget spending’s to be allocated for eu hardware, by the design and implementation of Citrix Enterprise Solution.
• Managed and performed maintenance with both IDF/MDF HVAC and UPS systems, along with configuring the implementation of GUI monitoring consoles to automate alerting systems for both utilities.
• Managed projects related to requests by Research Development dept. for the creation of vm’s to be hosted in multiple VCenter environments ranging from VMWare versions 4.0, 5.5, Shared administrative responsibilities of three datacenters (NYC, New Jersey, Chicago), which included SAN (HP SAN, Xiotech, EMC data domain) and Azure Cloud storage (Store Simple) administration.
• Reconciled user base complaints of lost user profile customizations using Citrix UPM technologies, spearheaded and provide POC for the migration from Citrix UPM to AppSense Profile Console Management v 8FR4SP3.