NOC ENGINEER Resume Reston, VA - Hire IT People

SUMMARY:

Self - starter, highly motivated Network Engineer with extensive experience in various engineering positions.
Strong expertise in CISCO internet workings and possesses very good written and communication skills.
Able to share knowledge freely and work independently as well as in a team environment.
Excellent at multitasking.
Technology expert with both management and ISP background.
Able to work with or lead a group to use skills to contribute to team success.
Technical knowledge of security products such as CISCO PIX, IOS, ASA, Checkpoint firewalls.
Level 2 support and troubleshooting skills of complex network issues.
Experience working within an integration solutions company or large corporate environment.

COMPUTER NETWORKING:

ROUTERS: CISCO 7500, 3600, 2800, 2600, 2500

SWITCHES: CISCO catalyst 6500, 5000, 4000, 3500, 2900, 1900 series

PROTOCOLS: OSPF, EIGRP, BGP, TCP/IP, SNMP, MULTICAST

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

NOC ENGINEER

Responsibilities:

Worked Network Operation Center Environment to provide customer assistance over the phone to document,, isolate and resolve network and customer specific incidents.
Worked closely with the Technical Support Team and desk management to resolve issues.
Worked with LEC’s, 3rd Party Vendors and international telco’s to resolve issues.
Ensured that customers were monitored to proactively identify and prevent potential incident impact.
Ensured accurate ticket updates and timely communication during the lifecycle of the tickets, both internally and externally.
Documented trouble resolution through the use of trouble ticketing system (Remedy).
Ensured that incidents were managed effectively through the execution of the established incident management process, with focus on ticket management quality and effective escalation and communication.
Provided implementation and transmission testing of network services such as DS1, DS3, OC3, OC12, OC24 and frame-relay technologies for clients.
Arranged and coordinated domestic and international technician dispatches to customer sites.
Contributed to 98% customer satisfaction rates by obtaining RFO’s (reason for outage) and providing regular updates and communication with the customer.
Provided LAN and WAN technical support through analysis and resolution of complex network connectivity and routing configuration issues.
Attended meetings with project manager to discuss issues related to Project implementation.

Confidential, Reston, VA

NETWORK ENGINEER

Responsibilities:

Assisted in providing network design, implementation and documentation.
Installed, maintained and administered all network and data communication equipment including terminal server, cisco routers and switches.
Upgraded multiple switches and routers with cat OS and IOS software to conform to company standards.
Assisted in testing and implementing new network services to remote stations.
Opened and tracked trouble tickets through Remedy and served as a member of 24/7 team managing member connectivity and all network impacting events.
Wrote a Standard Operating Procedure (SOP) for all the test tools.
Maintained documentation of all test results and final reports.
Reviewed daily schedules to determine the type of testing required.
Performed lab based testing using industry standard tools and equipment

Confidential, Edinburg, VA

NETWORK TECHNICIAN

Responsibilities:

Supported continuous improvement in product design and performance based on test result data.
Wrote a Standard Operating Procedure (SOP) for all the test tools.
Maintained accurate files on activity for future reference.
Coordinated testing procedures with different providers to troubleshoot and eliminate common technical problems.
Calibrated and evaluated performance of test equipment.
Maintained accurate files on activity for future reference.

Confidential, Reston, VA

TECHNICAL SUPPORT TECHNICIAN

Responsibilities:

Communicated with customers to help them understand proper use of product software and hardware.
Worked closely with technicians and customers to document reports in timely manner.
Troubles shoots and resolve connectivity issue using industry standard tools.
Initiated, updated and tracked the closure of network trouble tickets.