SUMMARY:

• Experienced computer network Administrator and technical support manager with over 10 years demonstrated success in enterprise level Network design and implementation in a highly fast paced, time sensitive and complex working environment.
• Designing and building complex enterprise level IT network and implementing comprehensive programs for identifying, prioritizing, monitoring and evaluating enterprise - wide IT work to clients’ specification.
• Managing a technical support department responsible over 1 million individual clients and fortune 500 companies.
• Over 10 years of providing effective customer service to numerous clients and contractors across all levels management
• Excellent written communication skills: wrote training materials for network security training and implementation, prepared memoranda and policy statements for any new information assurance and information security proposals to introduce new network performance improvement initiatives for senior management’s review
• Excellent oral communication skills: conducted hundreds of presentations, briefings, meetings and training classes
• Experienced analyzing qualitative and quantitative data in order to provide strategies, plans, and solutions in the areas of performance management, business and operational strategy, and process improvement.
• Widely recognized by employees, peers, management, and consultants as an expert authority on technology matters.
• Very skilled in applying advanced Information Technology project management principles
• Skilled in reviewing and evaluating complex and unique project deliverables as appropriate to assess compliance with the IT standards.
• Skilled in planning, developing, implementing and managing strategic, technical and operational plans, diverse architectures
• Highly skilled in representing my organization to diverse internal and external stakeholders at all levels and to the general public

TECHNICAL SKILLS:

• Experienced in Active Directory, Group Policy/Group Policy Objects, TCP/IP protocols, DNS, DCHP, VLAN, VPN, NAT
• Experienced in Wireshark, Microsoft BitLocker, Remote Desktop
• Experienced in SQL Server
• Experienced in AD management including architecting Group policy, integration of multiple AD domains, AD-integrated DNS, AD operational level upgrades, AD migrations.
• Ability to architect, develop, implement, and maintain the Active Directory (AD) Services
• Experienced in Firewalls and Load balancers, Cisco Routers and Various Wireless technologies.
• Experienced in Confidential apps for work administration
• Operating System: Microsoft Windows Server 2008, 2012, Windows XP, Vista, 7, 8 Mac OS, Mac OS server, IOS, Android, Blackberry
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Network Administrator on Call

Responsibilities:

• Establish and maintain user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.
• Reviews performance logs and monitors system performance.
• Troubleshoot and resolve basic level system hardware, software and communications problems; may perform configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.
• Deploying and managing the LANDesk applications.
• Worked on Remedy software and multi-domain models and Trust.
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.
• Experienced in Active Directory, Group Policy/Group Policy Objects, and TCP/IP protocols, DNS, DCHP, VLAN, VPN, NAT, network routing, Technical topology and architecture.
• Install, configure and test software packages.
• Ability to architect, develop, implement, and maintain the Active Directory (AD) Services
• Experienced in Firewalls and Load balancers, Cisco Routers and Various Wireless technologies.
• Experienced in Confidential apps for work administration
• Operating System: Microsoft Windows Server 2008, 2012, Windows XP, Vista, 7, 8 Mac OS, Mac OS server, IOS, Android, Blackberry.
• Experienced in Wireshark, Microsoft BitLocker, Remote Desktop
• Experienced in SQL Server and LANDesk Management suite.
• Experienced in AD management including architecting Group policy, integration of multiple AD domains, AD-integrated DNS, AD operational level upgrades, AD migrations.
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Create, change, and delete user accounts per request.

Desktop Support Team Manager/Network Administrator / apps for Work Administrator

Responsibilities:

• Served as Network (Active Directory) Administrator and Desktop Support Manager.
• Managed and maintained very availability cluster of servers using Active Directory in Windows Servers 2012, 2008 and 2003
• Monitored Domain Controllers to prevent outages and/or restore service as quickly as possible, reviewed the properties currently monitored, and made recommendations as needed to provide meaningful alerts for action
• Managed a HelpDesk Support team that delivered an impeccable and on time support to Millions of Customer and contractors.
• Experienced in Wireshark, Microsoft BitLocker, Remote Desktop
• Experienced in SQL Server and LANDesk management suite.
• Experienced in AD management including architecting Group policy, integration of multiple AD domains, AD-integrated DNS, AD operational level upgrades, AD migrations.
• Experienced in Active Directory, Group Policy/Group Policy Objects, and TCP/IP protocols, DNS, DCHP, VLAN, VPN, NAT, network routing, Technical topology and architecture.
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.
• Provided specialized expertise in helping to provide industry best practices for broad organizational use, advised senior management on policies, methodology enhancements and process improvements in the project, program and Data management techniques by following the industry standard and DoD recommended CIA triad )Confidentiality, Integrity and Availability).
• Worked on Remedy software and multi-domain models and Trust.
• Experienced in Firewalls and Load balancers, Cisco Routers and Various Wireless technologies.
• Experienced in Confidential apps for work administration
• Operating System: Microsoft Windows Server 2008, 2012, Windows XP, Vista, 7, 8 Mac OS, Mac OS server, IOS, Android, Blackberry
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.
• Audited changes to accounts, group policy, and other changes to AD with enterprise auditing tools
• Tasked with working across wide range of departments, sales staff, marketing department, and Level I, II, and III technical engineers to ensure partner satisfaction.

Chief Desktop and Laptop Technician

Computer Renaissance,

Responsibilities:

• Helped with accusation of support contracts from businesses by overseeing Service Level Agreements (SLAs)
• Built the famous Computer Renaissance (CR) custom Desktop and Gaming PC. Personally built about 5,000 CR brand PCs.
• Repaired all brands of clients PCs and Laptop repair, including apple Mac books.
• Setup, configuration, maintenance and database management of small business clients’ networks, including doctors’ offices.
• Experienced in Active Directory, Group Policy/Group Policy Objects, and TCP/IP protocols, DNS, DCHP, VLAN, VPN, NAT, network routing, Technical topology and architecture.
• Experience dealing with customers in a help desk environment to include email and phone communication, trouble ticket assignment, staff resourcing, and customer briefing/training.
• Maintained user security accounts for windows including Desktop configuration, network connectivity, network access issues and printer connectivity. Demonstrated ability performing software upgrades and configuration enhancements on new or existing equipment.
• Responsible for managing LAN/WAN, LANDesk installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting.