SUMMARY:

• Hands on, hardworking Network Engineer with over twenty years of progressively responsible experience as Network Analyst, Field Engineer, Field Lead Engineer and Project Leader.
• Excellent interpersonal, communication, management, problem solving and technical skills.
• Accustomed to fast pace, high stress environments while being a strong team player.

TECHNICAL SKILLS:

Servers: Compaq Proliant series DL360, DL380, DL580, IBM e Blade server Series H.

Network Connectivity Equipment: Cisco Routers 1600,1700,1800,2500,2610,3640,7206, Catalyst Switches 4500,2950,4006,2916,10/100 Hubs, Xyplex Terminal Servers 1640 Series.

Data Communications & Network: Analog, Digital Circuits 56K/65K/ T - 1-ISDN, POTS LINES.Motorola UDS Modems, Racal Multiplexes, Adtran/Motorla DSU (56K-T1) & NT-1 Devices.

Local Area Networks (Ethernet 10&100,1000Mbs) & Wide Area Networks: TCP/IP PROTOCOL, HSRP, NAT.

Software: Avocent DSView3,CA-Service Desk,Microsoft Windows XP,Microsoft Windows 2000 Advanced, 2003 Net Server Standard, Enterprise & Web,Microsoft Office 2003

Evault Backup: Legato Data Backup /Recovery

Symantec Antivirus: Instinet Client Software.z/OS, JES, ISPF, TSO,Visio,VDI

Monitoring Tools: BMS-Continuum, version 1.71, Cacti, version 0.8.6, CA-Service Desk-Version 12.2, CA-NSM 2D-Map/Event Console, version r11.2, CA Ehealth\Spectrum 9.2

Networking\Virtual Server Monitoring Tool: CheckpointSmart View Tracker, version R75, Cisco VPN Concentrator series 3000, 3060.Client Vantage, version 9.9, eG Innovations supporting VDI.

HMC(Hardware Management Console): version 2.11, HP-Insight Manager, version 2.1, IBM - Rational Performance Tester, version 8.1

Riverbed- Mazu: RSA ACE Server 6.0 Administrator

Sniffer - Infnistream: VMWARE ESXi Ver. 4.1 Vsphere Client

PROFESSIONAL EXPERIENCE:

Confidential, Carlisle, PA

Systems Operations Analyst

Responsibilities:

• Effectively identify and escalated IT related issues to management team.
• Responsible for determination of an issue and open a remedy ticket with the CEVA Help Desk.
• Ensured all CEVA’s internal systems and communications were operational 24 X 7.
• Setup and installed CEVA’s workstations, printers, and other peripheral‎.
• Assist with system maintenance, configurations, and installing of various hardware technologies and software products.
• Support CEVA’s AS400 mainframe system.
• Troubleshoot laptop/workstation related hardware and application issues.
• Served as the main point of contact for all CEVA related IT issues.

Confidential, Jersey City, NJ

Network Analyst

Responsibilities:

• Responsible for maintenance of 1200 web server environment including HP/Dell/IBM/SUN with (VM) Virtual Environments.
• Maintained Internet Information Services for multiple intranet sites.
• Maintained T1, ISDN, ADSL, VPN networks for ISO remote offices.
• Proactively responded to and documented all production related outages in a timely matter.
• Ensured all internal and external client related applications were up 24X7.
• Ensured all production related Upgrades/Installs and Changes did not affect the production environment.
• Determined system related outages were either Hardware/Software/Mainframe related.
• Responsible for all 1st level support issues which included Internal/External hardware infrastructure. And application support. All 2nd level support issues were escalated in a timely matter.
• Followed and maintained documented Startup /Shutdown procedures for the following: UNIX, WINDOWS and ISO related servers.
• Responsible to ensure that all monitoring tools (Unicenter, Client Vantage, VPN Concentrators) are operational.

NETWORK INFRASTRUCTURE SUPPORT

Responsibilities:

• Responsible for relocating servers and ensured all server/cable/fiber connections completed.
• Responsible for building Windows 2000 Advanced, Windows 2003 Net Servers with in allocated time frame.
• Responsible for Upgrading Hardware and Software and troubleshooting server related problems.
• Completed the following projects within the year: Private Firewall Project, AC Power Server Room Project. Test Lab Project.
• Championed several document related projects: Server Rack document, UNIX console port document and a Server Build checklist which ensured proper server standards were upheld.

Confidential, New York, N.Y

WEB PROJECT LEADER:

Responsibilities:

• Interfaced with internal users to determine their business requirements and current business practices, document processes and requirements.
• Utilized web development and web database staff to design and apply web technology to fulfill Client Engineering Service Group’s business needs.
• Communicated projects released on the intranet to members of Management Team and Staff Members.
• Successfully launched seven intranet Web Applications for Client Engineering Services. All Projects were delivered on time and within budget limits. These Applications enhanced communications, limited redundant tasks and saved money for the Client Engineering Group.
• Streamlined processes so that all Project information was posted on-line at the Web R&D Website. This included Project Plans, Database Schema, Meeting Minutes, Functional Specifications and Project Press Releases.
• Gathered end- user feedback developed an on-line Enhancement Log to track all ongoing changes to the web based applications.
• Created Marketing Ideals for each new Project Launch this helped promote new application visibility

FIELD SERVICE/LEAD ENGINEER

Responsibilities:

• Provided the best possible Customer Service and handled sensitive client relations with our External Client Base.
• Responsible for all Instinet Software and Hardware upgrades at our client locations.
• Resolved All Client Issues (Technical and Non Technical) in a trading environment on a daily basis.
• Troubleshot and installed Local Area Networks and Wide Area Networks at our client sites. This included Third Party Data Communications Equipment.
• Completed ESN Certification and was selected to be part of a small team to install ESN at our client sites.
• Championed Large Trading Floor Projects for our Clients and handled my departments (Field Service) outside move to new office location at 875 3rd Ave offices.
• Received 1997 Engineer of the Year Award for extraordinary work and dedication for our clients and providing teamwork within Field Service.