SUMMARY:

• Configuration and installation of Novell NetWare 4.11
• Configuration and installation of Windows NT Workstation and Server
• In a class project set up Windows NT Server and Windows NT Workstation. (The set up was a Primary Domain Controller, Backup Domain Controller, DHCP Server, and Workstations, created users accounts and user permissions.)
• Set up Print Servers, Helped start an Intranet for the school
• Experienced in troubleshooting with Windows NT Server and Windows NT Workstation
• Experience with MS - Professional 97, Internet Explorer, MS Outlook and Front Page
• Management and installation of desktop operating systems such as Windows 3.x, 95, 98 and NT Workstation
• Help Desk Support - Support Magic SQL
• Tracking and solving calls, Log calls, and conducted queries, assigned & attach work orders, search databases, search databases assigning a work schedule and printing reports

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Mobile Support/ VMware AirWatch Administrator

• Enterprise Mobility Management that included - Mobile security, Mobile device management, Mobile email management, Mobile application management, Mobile browsing management, Telecom management, Multiuser management, Identity management
• Manage the device from initial Power ON with Apple Device Enrollment Program DEP and Out Of Box Enrollment OOBE, configuration of apps and settings, setting up and applying security policies and controls to enable corporate data security and provide IT with the tools to enforce privacy policies multiple levels
• Managed Exchange ActiveSync Accounts for personal and corporate devices
• Managed and processed all ActiveSync requests for personal devices
• Setup and supported Samsung KNOX mobile enrollment
• Infrastructure Support
• Security and compliance policies
• Remotely troubleshoot any 3rd level mobile device issues - iPhone, Samsung, and Blackberries
• Supervised during manager's absence

Confidential, Auburn Hills, MI

Enterprise Blackberry Administrator

• Supported Blackberry Enterprise Server 4.1 along with 700 blackberry users in an Exchange environment.
• Supported Good Mobile and 100 IPhone, IPad users
• Blackberry Server - Created and deleted user accounts, IT policies, groups, and software configurations apps, push apps to device, helping users with issues related to the blackberry enterprise server
• Blackberry Device - Enterprise activate, reload OS, upgrade OS, upgrade device, warranty exchanges, and resolve issues
• Provide after hours on-call duties Handle day to day BES and BlackBerry related technical problems Interact with vendor (Good and RIM) support for various issues and questions in order to solve end-user's problem
• Efficiently identify customer's problems and issues and resolve the call in accordance with the correct procedures. Perform other tasks such as off-line research

Confidential, MI

Enterprise Blackberry Administrator

• Supported Blackberry Server 4.1 along with 2000 users in Exchange and GroupWise environment
• Manage multiple BlackBerry servers concurrently, under aggressive time frames for execution, deployed in a high availability environment
• Provide BlackBerry infrastructure expertise, as well as Tier III technical support to internal support team and end users
• Add and deleted users along with IT policies, configure and activate mobile messaging devices
• Install, configure and support applications on mobile messaging devices such as Epocrates and PCL contact list
• Worked with vendors and network carriers as may be required for, support, issues, and warranty exchanges
• Provide 24x7 on call sev1 support for BES related issues and support
• Document policies, procedures and issues in ticketing system
• Trained new users and employees

Confidential, Warren, MI

Executive Technical Support / Enterprise Blackberry Technical Lead

• Desktop hardware and software support including, MS Windows XP, 2000; Lotus Notes 6.X, Blackberry Technical Lead Support Specialist on a Domino environment, Data Backup Technical Lead, IntelliSync, MS Office, GRS, Wireless
• Dell and Compaq hardware support for a large group of GM executives
• Install BlackBerry hand held device software, desktop synchronization software, configuring the email to the Blackberry Enterprise Server, synchronizing e-mail, calendar, contacts, tasks and memos between the hand held device, upgrade OS, warranty exchanges
• Trained users on password and restrictions rules according to BES IT policy as well as providing user training on the BlackBerry, Implemented, and trained users on the Desktop Manager Software
• Supported 3000 managers, directors, executive directors
• Created documentation of blackberry user progression and enhancements

Confidential, Madison Heights, MI

Senior IT Specialist / Server Administration

• Support and Administration on Citrix, Linux, MS 2000/2003 Server active directory administration, Windows XP/2000/NT/98, MS office, and printer configuration
• Maintain computing environment by providing onsite Dell hardware, HP printers, and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance, built Windows 2003 server
• Responsible for troubleshooting, move-adds-changes (m-a-c) and deletions of users and passwords on all servers
• Maintenance of 16 servers in 7 plants around the US and Canada for up to 300 users

Confidential, Troy, MI

Help Desk Support

• DS GM GSS support for authorized users within the US PeopleSoft
• Assistance with the My Socrates Application
• Provided problem determination, problem source Isolation, resolution &/or tracking, as applicable, with respect to My Socrates support within EDS' scope of responsibility
• Supported Windows O/S, Internet browser configuration, internet/intranet navigation, and web-based application

Confidential, Southfield, MI

PC Deployment Specialist

• Responsible for installing and De-installing DELL, IBM desktops and laptops. All 95, 98, NT, and 2000’s changed over to XP
• Ghosting machines. Installed Lotus Notes, Oracle, Hyperion, Intellipart and other different applications when needed
• Mapped network printers and drives. Troubleshot problems as they came up

Confidential, Southfield, MI

Network Administrator

• Network Administration Manager - Responsible for Managing the ADSL (Asymmetrical Digital Subscriber Line) networks; turning up of ADSL backbone infrastructure and ADSL subscriber’s circuit; provisioning the AWS (Alcatel Work Station) cross-connects and Redback router user profile. Transcribing voice messages and assisting the 3rd party installers in resolving hardware and/or software issues pertaining to the End User’s ADSL service
• Performing diagnostics and troubleshooting duties utilizing the AWS, Cisco and Redback routers and/or Cisco and Lucent ATM switch platforms
• Updated and/or modified various Remedy schemas, including work logs and changing statuses with the information provided by the 3rd party vendor; and accessing various platforms to verify End User’s completion of service
• Open trouble tickets with the Local Operations Center pertaining to any network issues.

  Managed DSL Subscribers for Ameritech in the Test and Turn up group. Alcatel Work Station- Unix, telnet, Remedy, Microsoft Outlook, Windows 98, Sun Station

Confidential, Troy, MI

IT Analyst

• Provide support for Windows 98 & NT laptops and desktops
• Perform Oracle database queries using SQL
• Assist with Internet Explorer and Netscape Navigator problems and usage
• Troubleshoot problems and educate users on Confidential B-to-B e-commerce web-based and heavy client software for human resources
• Also use and support the following software: Outlook Express, Extranet, and Track-IT

Confidential, Detroit, MI

Network Administrator

• Monitoring Computer, Ameritech, and Asset Management rooms. Monitored backups on ARC serve. Change backup tapes when needed
• Installed brackets of the "KeyView" boxes on the IBM Netfinity Servers. Software program used was Novell

Confidential, Troy, MI

Network Administrator

• Network Cutovers - Installation of new servers, cables, switches, hubs, and de-installation of old equipment
• Network Software Controller - Converting software from old server to new equipment using UNIX
• Pinged old equipment before shutdown to verify everything is working. After new equipment was installed pinged and verified all equipment was back online and working with upgraded systems
• Troubleshooting problems as they arose
• Also used Windows NT, Outlook Exchange, Device Manager, and PacMan
• Kept track of installations, pings, dates of projects done, & problems on the Kmart database. Trained new employees