SUMMARY:

• Versatile experience as Service Engineer/Administration of MS Windows and Linux Servers; focus on Site Reliability, Deployments, Security patching and Hotfixes.
• Supporting and maintaining .Net and Java application platforms and networks for high availability enterprise systems.
• Solid understanding of cloud services, on premise infrastructure, enterprise - level information technology as well as O365 Networking infrastructure components.
• Experience supporting REST APIs at Scale.
• Solid understanding of all phases in the Software Development Life Cycle (SDLC) as well as experience in agile development principles.
• Participated architecting Application Services, provision and deployment as well as Managing and Monitoring Servers.

TECHNICAL SKILLS:

Microsoft Windows Server OS: Windows 2008, Windows 2008 R2, Windows 2012

Linux: CentOS, RedHat

Cloud Services: Microsoft Azure, AWS

Networking: Active Directory, DNS, DHCP, IIS, DFS, Hyper-V,Netscaler

Tools: Jenkins, Perforce, Stash, Chef, Jira, Confluence, Tomcat

Message Queue: RabbitMQ, ActiveMQ, HornetMQ Kafka, StormMonitoring: Splunk, GetSMART, AppDynamics

Scripting: PowerShell, C#, T-SQL, HTML5, JSON, JavaScript, XML, BASH, CSS

Data Storage: SOLR, Hadoop, S3

Databases: SQL Server 2014, 2016; Power BI, MongoDB, Cassandra, Elastic Search

WORK EXPERIENCE:

Confidential, Bellevue, WA

Application Engineer

Responsibilities:

• Responsible for managing 100+ services; provided end to end support including onboarding of services by Architecting solutions for applications and promoting services to production
• Conducted root cause analysis for service interruption recovery as well as Correction of Errors (CoE) analysis to create preventative measures and reduce production incidents from reoccurring.
• Troubleshot and resolved functionality and performance issues end to end within the application stack; from hardware, operating system, network and security issues impacting release and service delivery using tools like Splunk, Appdynamics etc.
• Coordinated with Developers to make appropriate infrastructure recommendations based on application requirements.
• Gained experience and understanding of eCommerce platform application functionality, system flow, and technology infrastructure along with the associated workflows.
• Contributed to cloud migration endeavor including design, monitoring, operations and support.

Confidential, Bellevue, WA

Service Engineer

Responsibilities:

• Reduced monthly spending for Virtual Machine COGS by providing research data for price and resource optimization.
• Provisioned new regions for production environment to open services for Microsoft customers across the globe.
• Coordinated with Software Engineers for troubleshooting, problem solving and obtaining data from production servers using SQL queries and PowerShell scripts.
• Gained experience configuring, manipulating, publishing and visualizing data using Microsoft Power BI
• Reduced work time for execution of repetitive tasks by creating automation scripts using PowerShell syntax commands.

Confidential, Redmond, WA

Service Engineer

Responsibilities:

• Tracked progress of Security scans using PowerShell scripts, troubleshoot scan completion issues, review logs and mitigate any incomplete scans for accurate SLA reporting.
• Managed inventory of scan servers by tracking commissioned and decommissioned servers; deployed Nessus scanners to newly commissioned servers using PowerShell scripts.

Confidential, Bellevue, WA

Infrastructure Service Engineer

Responsibilities:

• Optimized company’s On-premises Lync Service based on Microsoft Premier Team’s assessment and recommendations.
• Created documented solutions to resolve Lync service network connectivity issues and mitigated the service by troubleshooting DNS, SQL databases, IIS, and networking components using UI and PowerShell capabilities.
• Tracked Lync System Metrics and Key Health Indicators (KHI’s) using PowerShell scripting for areas to focus on to further optimize the Lync server deployment. Tracked Lync key performance indicators to help stabilize Lync Service.

Confidential, Bellevue, WA

Operations Service Engineer

Responsibilities:

• Performed New Forest/Pool Go Live smoke testing for release to production environment.
• Queried deployment issues and troubleshoot server logs, script output, and network connectivity; collaborated closely with Development, Test and PM teams to resolve.

ChinaSoft International, Redmond, WA

Infrastructure Service Engineer

Responsibilities:

• Queried server hardware component functionality and connectivity using WMI scripting and coordinated with remote datacenter teams to resolves failed components.
• Remotely engineered the support and maintenance of the SharePoint large scale production and pre-production infrastructures of over 20,000 physical and virtual servers utilizing PowerShell scripts and Hyper-V management.

Confidential , Bellevue, WA

Technical Support

• Supported the technical computer lab as part of curriculum set by Confidential to maintain and administer the lab environment.
• Performed administrative tasks set by professors as well as assisting students with technical questions and assistance with their lab assignments.