SUMMARY:

Dynamic Administrative and Clinical Office Manager with 10 years of comprehensive experience. Highly motivated to utilize extensive experience, a well - rounded skill set and related education to obtain an Office Management position with an organization that fosters professional growth. Well-versed in maximizing efficiency by evaluating, developing and implementing new processes and procedures. A talented multi-tasker who meets or exceeds established goals and objectives using outstanding organizational, time management and problem solving skills. A consummate professional who works with the highest level of ethics and integrity.

CORE COMPETENCIES:

• Maintaining Office Systems
• HIPAA
• Budget Development & Oversight
• Confidential Functions
• Forecasting & Planning
• Benefits Administration
• CMS Meaningful Use Program
• Strong Technical Proficiency
• Excellent Oral/Written Communication
• Auditing
• Collections
• Customer Care
• Credentialing/Malpractice Insurance
• Strong Problems solving skills
• L&I Accounts payable and receivable management
• Staff liaison and conflict resolution

TECHNICAL SKILLS:

• Microsoft Office Suite (Word and Excel)
• Icanotes ( Confidential ), Medical Manager
• Centricity Physician Office Practice Management
• Soap Ware ( Confidential )
• EPIC ( Confidential )
• 10-Key Technical Proficiency
• Methasoft software Administrator
• Outlook
• Quickbooks
• Medical Manager software
• Availity
• One Healthport
• Provider One
• UAttend payroll software

PROFESSIONAL EXPERIENCE:

Confidential, Puyallup, WA

Administrative Clinical Office Manager

Responsibilities:

• Serve as the primary liaison between the administrative staff, clinicians and counselors through collaborative communication and management methodologies for three offices.
• Ensure technology is at peak performance through vendor regrading software, computer equipment regarding upgrades or troubleshooting
• Consult with patients in setting appointments, collecting co-payments, setting up payment plans for outstanding balances and resolving patient grievances
• Ensure laboratory collections are processed and entered in a timely manner to our Confidential system
• Required produce quarterly compliance reports with regards to any patience grievances or incidents that may have occurred within current quarter, to be submitted by deadline date following each quarter.
• Write and update procedures to assure most efficient use of time and accuracy for staff, maintain patient, clinicians and counselor satisfaction.
• Hiring and onboarding new Medical Receptionist, Medical Assistant, Registered Nurses, Licensed Practical Nurse and Laboratory Assistants.
• Arranged training, managed time off requests, performed evaluations and reprimands and reviewed current policies and job descriptions and made appropriate changes to create most efficient use of time ensuring optimum efficiency.

Confidential, TACOMA, WA

CLINICAL OFFICE MANAGER

Responsibilities:

• Managed the day to day operations of a medical clinic providing counseling services for children and adults including: facilities management, employee management, operational management, finance management and Confidential functions.
• Evaluated, developed and streamlined policies, procedures and protocols to enhance overall efficiency in all clinic departments.
• Performed numerous employee-related duties including interviewing, hiring, performance evaluations, disciplinary actions, terminations and benefits administration.
• Served as the primary liaison between the administrative staff and clinicians using effective verbal and written communication.
• Assisted with developing and monitoring departmental budgets, overseeing expenditures and forecasting business activity.
• Ensured the clinic remained in strict compliance with all HIPPA regulations including staff, computers/software, billing vendors and clearinghouses.
• Collaborated with vendors providing office technology such as software, phone systems, copiers and computer equipment to effectively implement, upgrade or troubleshoot new and existing systems and equipment.
• Provided onboarding assistance to newly-hired clinicians such as credentialing, malpractice insurance, procuring office furniture, office setup and design, business cards and ordering prescription-related supplies.
• Consulted with patients in setting appointments, collecting co-payments, setting up payment plans for outstanding balances and resolving patient grievances.
• Worked with clinicians to consistently maintain and report data for the CMS Meaningful Use Program which documented Medicare requirements were being met and ensured full reimbursement for services rendered.
• Partnered with the Confidential to develop and consistently maintain the clinic’s HIPPA Compliance Manual.
• Successfully increased revenue from $1.6M to $2.1M within a year and a half by improving staff education and training, recruiting talented billing personnel and enacting efficient procedural changes.
• Decreased office no show appointments by 59% by implementing, streamlining and maintaining Solution Reach, telephone reminder system.

Confidential, TACOMA, WA

MEDICAL RECEPTIONIST

Responsibilities:

• Performed medical office receptionist duties including: scheduling appointments, answering patient questions, patient check in, maintaining accurate patient charts, documenting patient activity, processing record requests and updating insurance information.
• Ensured documentation and communication received to and from the Doctors was channeled to the appropriate department or staff member.
• Utilized Soap Ware to electronically chart patient information.

Confidential, WA

ACCOUNTANT

Responsibilities:

• Authorized daily cash order, fund transfers and loan advances, reconciled the Confidential, Outside Depository Accounts and 30 general ledger accounts.
• Prepared account reconciliations, documented debits and credits and posted daily ATM entries.
• Audited and balanced monthly all General Ledger Accounts. Performed Journal entries to make any corrections.
• Audited and corrected any out of balance transactions for Branches Teller’s. Made any adjustments and recommendation to CEO regarding any disciplinary actions when needed regarding out of balance details.

MANAGER

Confidential

Responsibilities:

• Managed all daily teller operations including: supervising tellers, daily till balance, ordered cash through the Federal Reserve, processed collections and ensured a high level of customer service.
• Collaborated with staff computer programmer to develop a new teller balancing systems which allowed balance to cash each day and established an account with the Federal Reserve System to cut our dependency on banks for the cash and check deposit processing.
• Participated in developing an encoding and proof department.
• Audited monthly all General ledger accounts and assured accurate balancing for all branches.
• Researched and resolved any out of Balance situation by researching and making any corrections.
• Assisted customers with all banking related needs.

Confidential, SPANAWAY, WA

PROPERTY RENTAL MANAGER

Responsibilities:

• Managed 3 rental properties including: collecting and posting rent payments, scheduling maintenance repairs, screening prospective tenants, addressing and resolving all issues, concerns or complaints from tenants and generating and maintaining various reports.

Confidential, SPANAWAY, WA

BOOKKEEPER EBAY SALES AND SHIPPING/CUSTOMER SERVICE

Responsibilities:

• Performed general accounting duties including: balancing chart of accounts, account reconciliations, AR/AP and maintained financial-related documentation.
• Sold, shipped, and documented items put on the EBay website.
• Increased items being sold and shipped from 2 items per day to 40 items per day which increased sales by a total of 200%.