TECHNICAL SKILLS:

HARDWARE: K220, G60, Mainframe, IBM 4381 - 13 Mainframe, IBM AS/400 Midrange 9404-10, IBM Compatible PC, Hubs, Frame Relay Access Device, VPN Connectivity 100, 4500 Device, Cisco Router, Web Router, Cisco Switch, VLAN Technology

SOFTWARE: Outlook 2003, 2007,2010, Outlook Web Access, Exchange Control Panel, UNIX, Universe, Windows 95, 98, ME, 2000, XP, Windows NT, Novell Netware 3.11/3.12/4.11, IBM MVS JCL statements, Windows 3.1, DOS V.5-6.22, windows NT, Microsoft Office 97/2000, SAP, Telnet, NetMeeting, Power Point, Windows 7, Windows Server 2008R2, Windows Server 2012

PROFESSIONAL EXPERIENCE:

Confidential, Florida

IT Systems Administrator/Information Security Analyst

Responsibilities:

• Responsible for Privileged Access and Restricted Active Directory groups recertification
• Provide RSA remote VPN access by enabling software and hardware tokens
• Responsible for providing Managed Permanent and Temporary Local Admin rights to company assets
• Manage Remote Desktop user access to computers, laptops and servers
• Administer Information Security’s Shared Mailbox granting access and creating rules for optimal performance
• Create RACI chart for inter-departmental teams to establish roles and responsibilities
• Continuously update documentation of Information Security procedures
• Perform Identity and Access management utilizing EAMS and ISIM software
• Create and updated Privileged and Restricted Active Directory Groups Entitlement Matrix
• Maintain Data and Monitor Security Access
• Define, implement and maintain corporate security policies
• Protect digital files and information systems against unauthorized access, modification or destruction
• Troubleshoot server and remote access issues
• Analyze security breaches to determine their root cause
• Administration and troubleshooting of RSA console
• Plan, implement and upgrade security measures and controls
• Approve or Deny access to employee emails, computers and files
• Resolve any Email related issues the Information Security team members encounter
• Develop, maintain and enforce effective corporate wide processes
• Deliver projects on time and within budget that meet planned benefits
• Ensure infrastructure and application support is managed effectively
• Focus on Application availability, serviceability and reliability while looking for continuous improvement
• Responsible for all aspects of Access Administration for a variety of systems including Active Directory, Remote Access and Firewalls
• Complete service requests using BMC Remedy ticketing system
• Utilize various software applications such as RSA Token Consoles, IBM Tivoli ITIM/ISIM and BMC Remedy to provide technical support to end users

Senior Exchange/Outlook Administrator

Responsibilities:

• Created and Supported 3,500 Exchange user mailboxes nationwide as well as Executive Corporate Users
• Managed and created thousands of Exchange objects such as distribution lists, conference room and shared mailboxes
• Responsible for the configuration of Room Wizards
• Produced reports to higher management such as Conference Room history and current Active Sync users
• Provided support and maintenance of Outlook Web Access and Exchange Control Panel
• Lowered spam by 90% using firewall with real-time spam black lists for incoming emails
• Maintained optimal Exchange server health utilizing the Exchange Reporter Plus server management engine
• White listed a range of IP-Addresses of servers that needed communicate with our Exchange environment
• Using the Barracuda Network Spam and Firewall Software I released requested and approved quarantined emails
• Added Transport Rules to the Hub Transport Server to ensure specified emails did not reach Executive mailboxes
• Modified and created new Send\Receive connectors to ensure connectivity with other enterprises
• Proficiency with Microsoft Exchange Management Console and Exchange Power Shell scripting
• Updated and produced Documentation of the Exchange Infrastructure and daily activities and administrative tasks
• Troubleshoot client side issues such as slow performance and latency of Outlook.
• Lead Web-Ex conference meetings in order to collaborate with team members in resolve system issues.
• Demonstrated excellent customer service relations
• Monitor all server logs on Exchange servers
• Training end users and Level-1 administrators on daily administrative support of Exchange environment
• Establish high availability using techniques such as continuous replication, recovery storage groups and load balancing
• Assisted with Active Directory Management and Support
• Restoration of user data, mailbox and Public Folders.
• Ensure data confidentiality, accessibility and integrity
• Work directly with customers, vendors and team members to identify, troubleshoot and resolve email related issues
• Utilized WebEx Enterprise Site Software for remote access and screen sharing sessions
• ITIL 2011 Edition Foundation Training Course Completion

Exchange/Outlook Administrator

Responsibilities:

• Lead the evaluation of company objectives, goals, plans, programs, and business processes to develop an enterprise IT architecture plan.
• Develop plans and strategies to modify the IT infrastructure to support short and long-term organizational goals
• Execute Power Shell Scripts
• Setup Outlook Paging and Text Messaging
• Administrate Active Sync Mobile Phone Activation Agreements
• Responsible for Weekly Team Meeting Hosting and Coordination
• Administrate/Install/Maintain Exchange Server 2010
• Rebuild .OST files and user profiles running Outlook 2003, 2007, 2010
• Forefront/EMF/FENA Firewall Administration
• Windows 2008 R2 Server Installation/Administration and Maintenance
• Tivoli Remote Control Utilization and Administration
• Monitor ticketing system for network performance
• Lync 2013 Server Maintenance, Configuration and Administration
• BlackBerry Administration Service (BAS) Administration
• Monitor server performance and mail routing
• Monitor existing messaging infrastructure and server usage, ensuring proper working order
• Creates user accounts and maintains security levels on databases
• Manipulate Mailbox Storage Quotas and Retention Policies
• Restore and Merge Lost Emails
• Recover and Reconnect Disabled Mailboxes from Disconnected Mailbox Queues

Exchange/Outlook Architect

Responsibilities:

• Extensive hands-on experience designing, implementing, and supporting Windows and Exchange Migration Projects. (NT 4.0 to Windows 2000/2003 with Active Directory and Exchange 5.5 to Exchange 2000/2003/2010 )
• Act as the technical Exchange architect on multiple client electronic mail environments and associated projects simultaneously
• Functioned sole point of service for outlook and exchange migration issues
• Assist users in setting up Microsoft Outlook personal settings
• Backup and migration of outlook .PST files and individual user settings.
• Setup Outlook calendars, distribution lists, delegation and RSS feeds for individual users and groups.
• Managed Public folders and shortcut permissions
• Create folder trees as needed
• Troubleshooting Outlook 2003, 2007, 2010 for over 30 individual client sites and hundreds of users

System Administrator LAN/WAN

Responsibilities:

• Analyzes and resolves performance problems involving the system and associated hardware.
• Defines system specifications analyses malfunctions and develops solutions.
• Directs activities to assure maximum utilization of personnel, hardware, materials, and supplies.
• Establishes and maintains operational procedures and practices, maintains network security.
• Evaluates network hardware and software in terms of its effectiveness.
• Manage a staff of Computer Network Specialists and Personal Computer Specialists.
• Manage, plan, configure, and direct the technical support activities for the county’s Wide Area Network, Local Area Networks, AS/400 network, and various UNIX systems. Active Directory Accounts Management
• Migration of Exchange Server and Outlook clients to Microsoft 365 Cloud Services
• Support for Microsoft Outlook 2003, 2007, 2010 with over 200 users
• Create, modify and delete user files/settings and folders within groups
• Migrate .PST Files and User settings from multiple versions of Outlook to the cloud
• Mitel Phone system support
• Wireless Access Point Installation and Maintenance
• Installation and Deployment of new Windows 7 workstations
• Configuration and Installation of Hyper-V Server

Technical Support Specialist

Responsibilities:

• Provided customer technical support and field service support
• Assembled, tested and troubleshot office computer equipment
• Monitored platform products, DNS, TCP/IP, and performance management utilities
• Managed information security products and scripts
• Solved LAN/WAN technical problems
• Assisted in WAN/LAN maintenance, and security administration

Technical Support Representative

Responsibilities:

• Administrate Local Area Network security
• Manage Telex, Windows 95, 98, 2000 and XP networks
• Install and configure PC and Server software products
• Access remote networks using Telnet and NetMeeting software
• Dispatch Field Engineers to replace damaged hardware
• Support, troubleshoot, install and upgrade proprietary travel agent software in English and Spanish
• Perform customer service functions through research, problem solving and servicing of Host system

Installer/Network Support Specialist

Responsibilities:

• Analyze/troubleshoot PC Network problems
• Administrate Microsoft Windows NT, 3.51, 95, 98 and Novell Netware versions 3.12 & 4.11 systems
• Dial-in to customer computer sites using PCanywhere
• Create and manipulate customer POS databases
• Advise clients on network communications alternatives
• Configure and install PC hardware and software products

Computer Operator/Administrator

Responsibilities:

• Setup up new PC’s and terminals for new facility and confirmed all were working efficiently
• Trained new staff members in correct procedures for technical support of facility
• Backup mainframe system account files to tape cartridges
• Assisted end users with the troubleshooting of the UNIX and NT systems
• Created and Deleted user accounts and passwords on the NT server
• Administered NT network security and file permissions