TECHNICAL SKILLS:

Hardware: Routers, Switches, hubs, jukebox devices, UPS, Fujitsu/Panasonic scanners, laptops, Blackberry

Software: Microsoft Office Suite, Peoplesoft, Oracle 8.0 &9.0, Corel Word perfect. Novel, Adobe suite, Diskextender, Rational ClearCase, Rational ClearQuest, Requsite PRO, TOAD, MAIN FRAME APPS. (AS 400, RUMBA). Blackberry software, e - mail systems IBM Lotus Notes and Microsoft Outlook, Groupwise.

Operating Systems: Microsoft 3.x/95/98/NT/ME/2000/XP/2003/Vista/Windows7/Windows 2008 server.MSSQL 2000, 2003 & 2008.

Knowlegable: Familiar with IPsonar; a Network Discovery toolset for Enterprise Network Mapping and Leak Detection Solution, Cybersecurity, Network Security Audit, Continuous Monitoring, and Trusted Computing.

WORK EXPERIENCE:

Confidential

Information Security Administrator

Responsibilities:

• Managed / Provisioned (via ISR = Information Security Request Work Flow) user and User groups access to Domain ( Production, & Non Production ) and DMZ server resources ( Files and folders directories, Storage NAS devices and MSSQL Databases ).
• Enforced network security policies ( password life cycles for Human and Non-Human accounts ) across all platform in my scope.
• Worked closely and professionally with a team of Application Security, Monitoring, Certification and Recertification Team, Access and Life Cycle Management to guard and ensue a secure enterprise information network.
• Participated in testing of new information security Provisioning Technologies, namely OIM (Oracle Identity Manager, Clock Ware{password Vault tool })

LAN / WAN Administrator

Responsibilities:

• Lead team member: Windows 2003 Active directory design, Network resource (User accounts, computer accounts, Printer accounts and data ) migration (from Novel e-directory) to AD. Tools used PPPro.exe client and Microsoft data and printer migration tools.
• Administered user accounts in Domino Server and Blackberry Enterprise Server,
• Using Active directory 2000 and 2003
• Administrative Tools: To Administer Active Directory Domains and Trust relationship.To manage Domain user and Computer accounts.To manage printers.IP addressing management.
• Implemented Network access and network resource policies via Kerberos, password, encryption, and 802.1 authentications.
• Using SANBA tools to manage Unix machines to Join active directory and so effectively manage Unix users accounts through windows Active directory.
• Using NetWare Administrator and Console One to Administer and manage User accounts, NDPS Printers, Files and folders. Controlling access to all the network resources .
• Used ZENWORK for remote desktop administration.
• Use Novel Print Client to manage NDPS printer through the Web.
• Remote user account management Triple AAA (Secure ID), and F5 VPN client.
• Implement Blackberry deployment and upgrade in a Lotus notes environment
• Knowledgeable with VMWARE Infrastructure tools (ESX Server) in running virtual machines.
• Step by step report writing detailing network migration process.
• Knowledgeable in Microsoft share point server with Knowledge Lake capture and Ecopy Desktop document imaging.
• Provided LAN and desktop support to various customers.
• Repair and troubleshoot computers including laptops and handheld Blackberry devices.
• Installed various software applications locally and over the network.
• Ghosting computer images using Norton Ghost tools.
• Install Configure and train users on how to use various applications such as Microsoft Office 2000, and Office XP, and Corel WordPerfect, Oracle based applications Rational suit ( Clear Case, clear Quest, Rational Rose, Requisite Pro) and Mainframe based Applications.
• Setup standard applications on new workstations and ensure that they can access all network resources.
• Log trouble tickets into Remedy helpdesk management system and resolve tickets in timely manner.
• Sanitize used surplus computers with BC-WIPE utility.
• Install, configure and Support Lotus Notes e-mailing system. Support report users via Secure Token in a Citrix environment.
• Install critical patches and updates using patch Link, and SMS remote install tools
• Network Security policy implementation, auditing and analysis. Intrusion detection and control, Enterprise - wide antivirus policy implementation.

LAN / WAN administrator

Responsibilities:

• Provided LAN and desktop support to various customers.
• Repair and troubleshoot computers including laptops and handheld Blackberry devices.
• Installed various software applications locally and over the network.
• Ghosting computer images using Altris tools.
• Install Configure and train users on how to use various applications such as Microsoft Office 2000, and Office XP, and Corel WordPerfect, Oracle based applications Rational suit ( Clear Case, clear Quest, Rational Rose, Requisite Pro) and Mainframe based Applications.
• Setup standard applications on new workstations and ensure that they can access all network resources.
• Log trouble tickets into Remedy helpdesk management system and resolve tickets in timely manner.
• Sanitize used surplus computers with BC-WIPE utility.
• Install, configure and Support Lotus Notes e-mailing system. Support report users via Secure Token in a Citrix environment.
• Administered user accounts in Domino Server and Blackberry Enterprise Server, Active directory 2000 and 2003.
• Install critical patches and updates using SMS remote install tools

LAN Support Technician

Responsibilities:

• Provided LAN and desktop support to various customers.
• Repair and troubleshoot computers including laptops and handheld BlackBerry devices.
• Installed various software applications locally and over the network.
• Ghosting computer images using Altris tools.
• Install Configure and train users on how to use various applications such as Microsoft Office 2000, and Office XP, and Corel WordPerfect, Oracle based applications Rational suit ( Clear Case, clear Quest, Rational Rose, Requisite Pro) and Mainframe based Applications.
• Setup standard applications on new workstations and ensure that they can access all network resources.
• Log trouble tickets into Remedy helpdesk management system and resolve tickets in timely manner.
• Sanitize used surplus computers with BC-WIPE utility.
• Install, configure and Support Lotus Notes e-mailing system. Support report users via Secure Token in a Citrix environment.
• Administered user accounts in Domino Server and Blackberry Enterprise Server, Active directory 2000 and 2003.
• Install critical patches and updates using SMS remote install tools

LAN Support Technician

Responsibilities:

• Provided LAN and desktop support to various customers.
• Repair and troubleshoot computers including laptops and handheld BlackBerry devices.
• Installed various software applications locally and over the network.
• Ghosting computer images using Altris tools.
• Install Configure and train users on how to use various applications such as Microsoft Office 2000, and Office XP, and Corel WordPerfect, Oracle based applications Rational suit ( Clear Case, clear Quest, Rational Rose, Requisite Pro) and Mainframe based Applications.
• Setup standard applications on new workstations and ensure that they can access all network resources.
• Log trouble tickets into Remedy helpdesk management system and resolve tickets in timely manner.
• Sanitize used surplus computers with BC-WIPE utility.
• Supported remote users via VPN secure connection.

Helpdesk Analyst

Responsibilities:

• Provided support to client’s onsite and offsite via telephone, E-mail, VPN, dial-up, and web.
• Repair and troubleshoot computers including laptops and handheld Palm devices.
• Installed various software applications locally and over the network.
• Ghosting computer images using Norton tools and hard drive cloning tools.
• Trained users on how to use various applications such as Microsoft Office 97, 2000, XP, and Corel WordPerfect.
• Configured new workstations ensured that they can access all network resources.
• Created new user accounts, disabled and or renamed user accounts, and assigned user/user group rights and privileges to various network resources.
• Implemented database backup and disaster recovery solutions.
• Implemented network security solutions through network design, hardware, firmware and strict network security policies.
• Periodically evaluated network needs and implemented upgrades (if needed) by installing patches and hardware and infrastructure upgrade.
• Implemented enterprise wide anti-virus solutions.
• Worked closely with other team members including vendors and contractors to ensure network efficiency and security were maintained.
• Logged trouble ticket into TrackIT, Remedy and Action help desk management systems and resolved tickets in timely manner.
• Developed, tested and customized databases (collections & tables) using Microsoft SQL 6.0 and 7.0 tools. Helped to design and administer Windows 2000 Active Directory services in a native and mixed mode environment.
• Designed and deployed group and user account policies in the Organizational Units in a Windows 2000 network.
• Implemented internet security policies down to the local computer level in a Windows 2000 network.
• Worked with contractors to configure and migrate over 3800 Novell GroupWise 5.5 mailboxes and mail account to Windows 2000 Exchange server.
• Worked closely with system analysts in monitoring and ensuring that all system interfaces were up and healthy using various network monitoring tools.
• Repaired and troubleshot wireless networks access points, thin clients, Fujitsu and Panasonic scanners, UPS, Plasmon Jukeboxes, and many others peripheral devices.
• Trained new employees on the document imaging system.
• Setup and configured IP-Telephony. Repaired malfunctioning print devices.

Document Imaging Supervisor

Responsibilities:

• Supervised a team of 5 document scanning technicians.
• Provided quality technical support to Optical System users.
• Developed, tested, and customized databases (collections & tables) using Microsoft SQL 6.0 and 7.0 tools.
• Repaired and troubleshot wireless networks access points, thin clients, Fujitsu and Panasonic scanners, UPS, Plasmon Jukeboxes, and many others peripheral devices.