PROFESSIONAL EXPERIENCE:

Confidential, Roanoke, VA

Lead Engineer

Responsibilities:

• Currently working on the Stability team at Confidential . This role constantly works with Application teams to better understand their problems so that I can help them figure out solutions to better stabilize their application to reduce or prevent future Sev1's. This role includes increasing the monitoring presence for these applications and helping to create procedures that will better enable future issues to be resolved faster in order to reduce downtime to our customer.
• L3 Operations Support for Windows and Active Directory.
• Lead Root Cause problem management activities for Sev1 and Sev2 issues. Providing solutions to reduce the chances that the same issue will occur again.
• Lead Chronic problem management of recurring issues that occur in our environment. Pulling together the various teams, troubleshooting, and working to find a permanent solution for the issue.
• Support Active Directory, DNS, DHCP for multiple forests/domains for ING US Insurance.
• Support LDS in the enterprise AD environment.
• Support DFS in an enterprise wide environment across multiple domains.
• Built new Windows 2008 Active Directory forest for ING consolidation effort
• Responsible for AD/DNS recovery for quarterly Disaster Recovery tests.
• Led take back initiatives for ING services from IBM
• Utilize highly detailed change management procedures to meet all audit requirements.
• Participate in system and process improvement groups to better enable ING to perform at the highest capable service levels yet still maintaining proper audit requirements.
• Developed procedures for ING AD team in order to better fulfill our job duties in order to provide a high level of customer service.
• Served as Systems Integrator in support of ING Application migration project where applications are being migrated out of 3rd party data center into our ING Data Centers. Work with multiple Application and Technical Services teams to document current and future design of application.

Confidential, Roanoke, VA

Senior Active Directory Engineer

Responsibilities:

• Led DNS/DHCP Transition Project takeover from IBM, bringing support of these services back under ING control.
• Support and troubleshoot DNS and DHCP services, including change requests for new, modified or removal of DNS or DHCP records.
• Support Active Directory across two primary multi - domain forests.

Confidential, Roanoke, VA

Lead Active Directory Engineer/Senior Windows Administrator

Responsibilities:

• Lead Active Directory Administrator and Design Engineer
• Supervisor for Active Directory Infrastructure team of four members
• AD Infrastructure Project Manager for two customer AD migrations, ADAM LDAP project, and a separation project between MFX and a sister company
• Team Lead for Active Directory/DNS re-design project for our parent company’s Enterprise Domain Forest, including 8 child domains
• Designed new MFX 2003 Active Directory infrastructure, built domain from the ground up including OU designed for optimal management with Group Policy Objects (GPO), migrated users from NT4 domain to new 2003 Active Directory.
• Primary point of contact for all Active Directory and Windows server related issues across the enterprise and for all customer domains, consisting of sixteen (16) domains and fifty two (52) customers.
• Responsible for designing Active Directory for new customers, as well as re-designs for incoming customers as needed to allow for a more efficient Active Directory/DNS domain.
• Support approximately thirty two different customers, including fifteen customer Active Directory domains (2000 and 2003) and any Windows servers we may host in our two Data Centers (Roanoke, VA & Ridgefield Park, NJ)
• Setup NetPro Active Directory Monitoring tools in test environment and implemented in production after testing was validated.
• Responsible for making design and improvement decisions for all customer Active Directory domains including the management of DNS, DHCP, and WINS (as needed).
• Primary contact for advanced Windows Server related issues and questions.
• Designed Windows 2008 Server Active Directory domains
• Some VMWare experience, particularly with VMotion and general VMWare Admin support.
• Monitor event logs on Domain Controllers and member servers
• Setup and build Windows servers for clients per the customer specifications but within the realm of standard MFX build requirements
• Windows Application troubleshooting
• Designed and led project for one of our customer’s NT4 to 2003 Active Directory migration plan.
• Implemented DNS Conditional Forwarding across the Enterprise, including all customer domains and our internal MFX Employee Active Directory domain.
• Re-Designed Active Directory and DNS infrastructure for five different customer domains, to allow for better replication reliability and DNS improvements. Re-Designed OU structures to better allow proper management via GPOs for users, PCs, and servers. Used a Service based design model.
• Re-Designed DHCP infrastructure for MFX’s entire enterprise infrastructure to better enable proper DHCP configurations for workstations as well as to provide reliable IP assignments for Cisco VoIP phones.
• Re-Designed DHCP configurations for one our largest customers, to allow for more reliable DHCP configurations for both the Data VLAN and Avaya Voice VLAN.
• Traveled to customer offices for high level Windows server and Active Directory related meetings, planning sessions, and project implementations.
• Designed and managed Windows 2000/2003 Active Directory Security
• Proper FSMO role management based on Microsoft Best Practices. Have had to seize roles on more than one occasion and re-allocate FSMO roles as needed.
• Work within a detailed Change Management system for any additions or changes made to any supported domain or server.
• Some VMWare Administration Experience
• Some Citrix Administration Experience

Confidential, Springfield, VA

Network Engineer

Responsibilities:

• Led migration for DC area offices from old domain running 2000 Active Directory to a new domain running 2003 Active Directory, including the merger of two 2000 Active Directory domains into one single 2003 Active Directory Domain.
• Led migration from Exchange 2000 to Exchange 2003 across domains, including the merger of two Exchange 2000 environments into one single Exchange 2003 infrastructure.
• Designed the current Root/Regional Domain Controller(DC) infrastructure plan. Then carried out installation of those domain controllers in the Washington, DC area offices. Assisted remotely with regional Domain controller installations and configurations.
• Assisted the design of new Windows 2003 Active Directory OU and GPO structure.
• Full understanding of TCP/IP, DHCP, DNS. Managed the DNS Servers on three Root and three Regional Domain Controllers.
• Helped Design Infrastructure Team 2005 project plans using MS Project 2003.
• Microsoft Patch Management using SUS and WSUS
• Maintain Company LAN, Servers, PCs, and software
• Windows 2003/2000 Active Directory Administration, installation and maintenance.
• Avaya and Mitel Phone system maintenance.
• Print Server setup, migrations, and maintenance
• Citrix software setup
• Cisco PIX 515 Firewall maintenance and troubleshooting
• Cisco Catalyst 4000 series maintenance and troubleshooting
• Cisco 1700 series router configuration and maintenance
• Shiva VPN Gateway maintenance and troubleshooting
• Radware Load Balancer Configuration
• Linux Email Administration
• Manage DC area Support team consisting of anywhere from 2-5 employees
• Polycom Video Teleconference Setup and Maintenance
• Prioritizing IT department’s Task List

Confidential, Roanoke, VA

Network Systems Analyst

Responsibilities:

• Designed Windows 2003 Active Directory infrastructure
• Helped design new domain parent/child infrastructure and carried out plans in implementing designs.
• Led migration from Windows 2000 Active Directory to Windows 2003 Active Directory.
• Led migration from Windows NT4 to Windows 2000 Active Directory
• Led migration from Exchange 5.5 to Exchange 2000
• Led migration from Exchange 2000 to Exchange 2003
• Microsoft Patch Management using SUS
• Developed and Implemented Company Disaster Recovery Policy
• IT Improvement Forecasting and Project Management
• Manage Company WAN, LAN, Servers, PCs, and software
• TCP/IP, WINS, DHCP, DNS setup and troubleshooting
• Windows 2003/2000/NT Server Security
• Windows 2003/2000/NT Administration, installation and maintenance.
• Network Diagramming (Visio)
• Print Server setup and maintenance
• Network Disaster Recovery Planning and implementation
• Oracle Server support
• Norton and McAfee AntiVirus support and maintenance
• MS Exchange Server 5.5/2000 installation, administration, and maintenance.
• Developed Company upgrade procedure to Windows 2000 Professional and Server.
• Managed and Installed Nortel and 3Com Switches
• Create NT/2000 Group Policies
• Network Monitoring Software
• Fault Tolerance strategies (Raid 1 & 5)
• Apache Web Server setup and management
• Create and Manage IT Budget on a yearly basis
• Ethernet and Coax Cabling
• Responsible for maintaining professional relationship with vendors and customers at management level.
• VPN Experience
• Prioritizing IT department’s Task List
• Project Planning
• Forecasting ways to improve the function of the IT Department

Confidential, Roanoke, VA

Senior Technical Analyst

Responsibilities:

• Supervisor of Network Support Team
• Responsible for Maintaining Servers, Switches, Routers, Client Workstation Network Connectivity
• Microsoft Patch Management
• TCP/IP, WINS, DHCP, DNS setup and troubleshooting
• Managed Company WAN and LAN
• NT/2000 Server Security Maintenance and Procedures
• Windows 2000 Active Directory/Exchange 2000 migration Project Leader
• IT Improvement Forecasting and Project Management
• Network Disaster Recovery Planning and implementation
• Network Diagramming (Visio)
• Microsoft IIS Server Setup and Maintenance
• Ethernet and Coax Cabling
• Print Server setup and maintenance
• Novell 4.11 Server Administration, Maintenance, and troubleshooting
• Microsoft NT4.0/2000 Server administration, maintenance, and troubleshooting
• Developed network infrastructure plans
• Norton AntiVirus and McAfee setup and maintenance
• VPN Dial-Up Experience
• Managed and Installed 3Com Switches in Token Ring Network
• Fault Tolerance strategies (Raid 1 & 5)
• Groupwise Email Administration, Maintenance, and troubleshooting
• AS/400 Administration Experience
• SQL Server Support
• Research and Development

Confidential, Roanoke, VA

Technical Services Division Manager

Responsibilities:

• Manager of Technical Services Division
• NT Server Security Maintenance and Procedures
• Provided Consulting Services for clients
• TCP/IP, WINS, DHCP, DNS setup and troubleshooting
• Fault Tolerance strategies (Raid 1 & 5)
• IT Improvement Forecasting and Project Management
• Head of Network Installation and Service Team
• NT4.0 Server Administration, Support, and Solutions.
• Microsoft Security Patch management
• Ethernet and Coax Cabling
• Print Server setup and maintenance
• Norton AntiVirus and McAfee setup and maintenance
• Managed and Installed 3Com Switches for Clients
• Managed and Installed Cisco Switches for Clients
• Recommend Hardware and Software solutions for network and PC upgrades or improvements
• Setup RAID 1 & 5 fault tolerance strategies
• Perform server Hardware upgrades
• Exchange Server Setup and Administration
• Worked with various 3rd party software packages

Confidential, Salem, VA

Computer Engineer/Laptop Support Specialist

Responsibilities:

• NT4.0 and Novell Server Administration, Support, and Solutions.
• Microsoft Exchange Administration
• Supervisor of Y2K Team
• TCP/IP, WINS, DHCP, DNS setup and troubleshooting
• Supervisor of Mobile Workforce Support Team, supporting over 2000 remote users worldwide
• Setup Windows 95/NT4.0 Desktops and Notebooks following Company standards.
• Norton AntiVirus setup and maintenance
• Participated in 2000+ PC rollout.
• Leader of Oracle Software Installation Team.
• Quality Control Leader for PC Rollout Projects and upgrades

Confidential, Roanoke, VA

Computer Technician

Responsibilities:

• Desktop and Notebook Setup and Troubleshooting
• Participated in Novell to NT4.0 Server Migration
• NT4.0 and Novell Server Administration, Support
• Setup Windows 95/NT4.0 Desktops and Notebooks following Company standards