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Sr Network Engineer Resume

VA

SUMMARY:

  • solutions - oriented IT professional with 8+ years of experience in Cisco Hosted Collaboration Solution (HCS) and Microsoft Skype for business (SFB), proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
  • Efficiently worked on Cisco unity connection, specialized training and experience with various networks, VPN support and solutions, as well as LAN and WAN design, installation, and support.
  • In-depth knowledge of Cisco call manager CUCM and cisco prime collaboration assurance PCA
  • Experience in administrative tasks from the Operation Manager SCOM console, provide application support for the SCOM platform and create and maintain monitoring and notification rules.
  • Solid comprehension of LAN/WAN network design, support and administration under Windows server 2012 and 2016 / XP environments
  • Experience with customer support using service now SNOW and Remedy system
  • Advance knowledge of computer hardware, software and consultation in mixed computing environments including Microsoft, Novell, Unix and Interconnectivity.
  • Proven expertise in supporting and troubleshooting of hardware, software and networking issues.
  • Genuine commitment to quality and customer service.
  • Good team player and also have ability to work independently in time sensitive environment.
  • Self-starter and ability to adapt and learn new technology quickly.
  • Excellent Analytical, Communication, presentation and Documentation Skills, multilingual with the ability to interact with people at all levels.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Sr network engineer

Responsibilities:

  • Design and deploy new installations Skype for Business
  • Providing advice, support, training, and assistance for efficient and effective use of the application
  • Migration from on premise Skype 2015 to Skype Online and vice versa.
  • Implementation of PSTN conferencing Providing technical solutions to problems associated with Microsoft skype for business 2015 and Skype Online
  • Assess and maintain SLA, System Availability, Capacity Management, and Performance KPIs
  • Improve Service Performance, Capabilities, Interoperability, and Services
  • Perform application / service health checks
  • Analyze and triage defects/issues
  • Plan and manage releases and migrations in different environments
  • Monitor system alerts, system utilization thresholds, and capacity utilization on servers, etc.
  • Utilizes in depth knowledge to diagnose and correct sophisticated communications and network problems. Configures network for voice, video and data. Integrates voicemail and Microsoft Exchange email systems. Designs dial plan and implements the design in the converged network.
  • Monitor system alerts, system utilization thresholds, and capacity utilization on servers
  • Experience implementing and supporting Microsoft Skype for Business Server 2015 and related services (IM, A/V conferencing, application sharing, mobile, etc.) is strongly preferred.

Confidential, Maclean, VA

UCaaS network engineer

Responsibilities:

  • Designed, Installed and configured all aspects of Cisco Unified Communications
  • Managing data communications networks, local (LAN) and wide (WAN) area networks
  • Supported, maintained, and configured Cisco network equipment and operating systems
  • Experience with Route Lists, Patterns, Hunt Groups and Global Directory administration experience
  • Cisco Unified Communications Manager 8.x administrative experience
  • Hosted collaboration solution (CUCDM)
  • Call-Manager 7.X, 8.X, 9.X CME 3.X, 4.X, CUOM 2.0, Unity 4.0
  • PCA cisco prime collaboration assurance monitoring Freddie Mac voice traffic and voice network
  • Wireshark packet capturing of voice and data traffic
  • Designed & Configured Network Regions, Vectors, IVR, Dial Plans, Station Setup, Monitoring to include gateway configurations, router configurations, gatekeepers, analog CPE setup & designs.
  • Designed and implemented Route Patterns, Partitions, and Calling Search Spaces in a Complex LAN/WAN environment with over 100 individual sites design, staging, configuration, implementation, and support for VoIP installations as necessary
  • Configuring the Analog gateway and PRI depend on the site requirement.
  • Configuring the AA in unity and add the subscriber through Bulk import tool
  • Monitoring and troubleshooting over VOIP system of CSC
  • Router configuration.
  • Dropping the configuration in the router.
  • Create logs and find the solation for overall cisco soft and hard phone

Confidential, Sterling, VA

Senior Information and Communication Technologies Officer (ICT)

Responsibilities:

  • Reviewing the site document that contains Mac address, gateway information, voicemail, Analog phones, VG's paging and Gate info.
  • Configuring the back end in the call manager.
  • Configuring the Analog gateway and PRI depend on the site requirement.
  • Configuring the phone through BAT.
  • Configuring the AA in unity and add the subscriber through Bulk import tool.
  • On call with site contact, PRI provider (Confidential) at the time of cutover.
  • Making the changes in the configuration after the cutover as given by the Users at site.
  • Managed the compliance enterprise infrastructure of ICT in the Ministry of Education, IP address schema, layer two and three design for entire Ministry.
  • Responsible for all testing and evaluation of new information technologies installed in the Ministry.
  • Supervised ICT audits and reports to demonstrate best value in provision of products and/or services.
  • Oversight for the initial setup of security parameters and implemented/scheduled daily virus checks

Confidential

Network Administrator

Responsibilities:

  • Responsible for Analyzing, designing, installing, configuring, maintaining and repairing of Network infrastructure and application components.
  • Performed the evaluation, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction.
  • Maintained current education and knowledge in DNS, Security, Internet Protocol, Routing, HTTP, VPN, Email Routing and SPAM
  • Configured and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications
  • Designed, setup and configured complex wireless networking that supports open or secured access and the ability to support voice and video applications configure complex switching environments
  • Assisted in the design of multi-server environments including IP address schemes, DNS, WINS, Ether- Channel (Bonding).
  • Configured and installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Supervised the administration of systems and servers related network to ensure availability of services.
  • Troubleshoot the malfunctions of network hardware and software applications, telephones and security.

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