PROFESSIONAL SUMMARY:

• Overall 15+ years of extensive IT experience.
• 6 years of Excellent experience into Salesforce Administration and Business Analysis.
• 3+ years of work experience into Salesforce Architecture, Integration and Cloud Computing.
• Expert in design, development and implementation phases of Software Development Life Cycle (SDLC). Worked on sales cloud and service cloud implementation
• Expert Level understanding of Salesforce.com CRM and its development life cycle.
• Extensive knowledge of using declarative features like creating work flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Experience in automation of Lead management and Case Management.
• Knowledge of Cloud Computing stack which include SAAS, PAAS, and IAAS.
• Knowledge of SFDC mobile architecture.
• Hands on Experience in implementing picklists, field dependencies, lookup, junction object, master - detail relationships, and formula fields to custom objects.
• Experience in analyzing data using Reports and Dashboard feature.
• Expert in methodologies such as Agile/SCRUM, Rational Unified Processing (RUP), Rapid Application Development (RAD) and Waterfall.
• Solid Knowledge of Data Warehouse Systems.
• Excellent experience in writing SQL queries.
• Experienced in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department.
• Experienced in facilitating Joint Application Design (JAD) sessions with Business & IT.
• Proficient in writing test plans, test cases and test scripts to support quality mission.
• Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
• Expert in understanding AS-IS business of any Industry, and visualizing TO-BE state of solution spa.
• Used JIRA tracking for issue, bugs, tasks, deadlines, codes and hours.
• Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts
• Experience in customizing report based on user and organizational requirement.
• Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
• Working experience in identifying, planning and implementing new SFDC features and functions to meet the business requirements.

TECHNICAL SKILLS:

• VMware ESXI VMware Vcenter, Virtual Networking, vMotion (Virtual Machine Migration) VConverter Standalone Client, VMware VDI,SRM, VMware ThinApp, View 4.6/5.0, HA, DRS, FT, vMotion, HP VCEM.
• Microsoft Framework &Technologies 4.0/ Active Directory.
• HP Server Manager, HP OpenView, Salesforce.
• Upgrading from vSphere 4.0 to vSphere 5.0.
• Creating DataStores for ESX Clusters. Attaching LUNs as RDMs
• Migration of virtual machines from VMware ESXi 3.5 and live migrations from physical to virtual machines using hot cloning with VMware vCenter Convertor 4.3
• Extensive experience in AWS. Currently pursuing certification as an Associate Arthitect.
• Experience in configuring Storage devices for SAN, NAS and iSCSI ( EMC, HP, DELL)
• Experience of dealing with vendors to buy equipment for the infrastructure - analyzing and finalizing the right equipment, as per the requirements.
• Team player with ability to analyze the problems quickly and implement the solutions

PROFESSIONAL EXPERIENCE:

Confidential, Sherman Oaks, CA

Solutions Architect

Responsibilities:

• Responsible for a global implementation team of 10 employees, for all Confidential services
• Worked with departmental stakeholders, architect the enhancement of current & future integrated enterprise applications to effectively & efficiently capture & deliver the information and metrics essential to business management
• Lead initiatives to improve the system-wide work flow processes to ensure the accuracy, integrity & timeliness of business data & metrics
• Developed & enforced the full systems development life cycle (SDLC) management methodologies and control processes to ensure successful project planning and execution
• Designed a process that increased implementations by 10x's
• Creates and maintains business rules for data processes and web applications to develop references for complex rules amassed during development of applications.
• Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.
• Implemented Validation rules, Email Templates, Sharing and Security rules for the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Trained the Business User's about the Salesforce.com system which we develop

Confidential, Washington, DC

Senior Enterprise Solutions Architect

Responsibilities:

• Elicitation of Business Requirements using different techniques and created BRD/User Stories.
• Created Functional /Non Functional requirements and communicated with IT team.
• Perform detailed analysis of user & business requirements, designed the solution with customizing various Standard Objects of SalesForce.com.
• Excellent coordination with Onsite/Offshore team to clarify business requirements and providing required support in SFDC Configuration and Customization.
• Coordination data migration
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the Web-to-Case functionality and setup the templates for the auto response emails.
• Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Imported data using Import Wizard, Apex Data Loader for obtaining Users and Contacts information.
• Optimized the Service Cloud to measure the impact of new product releases, including whether they are increasing or decreasing the number of calls for support.
• Supported Design and development User Interfaces for Sales Force users as per requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created Salesforce User Guides from Community Portal Users and Service Cloud Users.

Confidential, MN

Senior Enterprise Solutions Consultant/Solutions Architect 

Responsibilities:

• Elicitation of Business Requirements using different techniques and created BRD/User Stories.
• Created Functional /Non Functional requirements and communicated with IT team.
• Perform detailed analysis of user & business requirements, designed the solution with customizing various Standard Objects of SalesForce.com.
• Excellent coordination with Onsite/Offshore team to clarify business requirements and providing required support in SFDC Configuration and Customization.
• Coordination data migration
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the Web-to-Case functionality and setup the templates for the auto response emails.
• Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Imported data using Import Wizard, Apex Data Loader for obtaining Users and Contacts information.
• Optimized the Service Cloud to measure the impact of new product releases, including whether they are increasing or decreasing the number of calls for support.
• Supported Design and development User Interfaces for Sales Force users as per requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created Salesforce User Guides from Community Portal Users and Service Cloud Users.

Confidential, Plano, TX

AVP - Cons Prod Strategy Lead - Team Lead/IT Operations

Responsibilities:

• Lead the Salesforce implementation of a custom solution for the Wealth Management wing of the BOA
• Was responsible to creating a BRD, future flows, approvals
• Worked as a Project Manager to oversee the Salesforce implementation in BOA Wealth Management area
• Expertise in administering, maintaining VMware vSphere ESX/ESXi environments supporting wide ranges of OS and application hosted on Microsoft Windows 2008R2to Windows 2012R2
• Provided quality assurance for systems engineering which offered managed corporate IT infrastructure support for MS Windows server and VMware vSphere 5.x technologies.
• Performed capacity planning a nd server migrationby creating a runbook for every migration wave. This included working very closely with the storage and network engineers. Also created an alternate protocol for the VM's that were not supported for replication due to storage limitations or application restriction in a very short period of time
• Updating and patching ESXi servers, vMotion (Virtual Machine Migration) Virtual Center servers using VMware Update manager.
• Performed and identified escalation tasks required to resolve and troubleshoot network, compute and storage infrastructure caused issues.
• Creating and managing the VMware cluster with HA and Fully Automated DRS.

Confidential, Addison, TX

AVP - Unit Manager - IT Operations/Sys Admin

Responsibilities:

• Managed Sales/Service Cloud testing and implementations, oversee continued developments of a custom solution
• Provided step by step process flows of current work environment, and provided to be process for future solution
• Wore a hat of a project manager, Business Analyst and a Client SME in order to complete a successful roll out of Salesforce solution through-out the organization
• Was recognized by CTO for my work on Salesforce implementation system designs and perform necessary modification(s) to achieve maximum system availability, stability and optimized performance.
• Performed problem isolation and resolution by governing war rooms as a Subject Matter Expert.
• Work with Operation Support Managers and extended AT&T technical staff to promote proactive means to prevent problems from occurring and re-occurring while driving towards 100% availability within service delivery window.
• Utilized documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health, providing higher-level support to support groups with respect to critical business applications.
• Assisted and practiced continuous improvement to overall service delivery to our customers and reducing variations using best in class processes and procedures.
• Coordinated problem solving, conflict resolution, escalations and recovery.

Confidential, Richardson, TX

Operations Team Lead/Program Management

Responsibilities:

• Initiated Salesforce integration and lead the business process from the perspective of a client/business.
• Responsible for providing requirement details
• Worked closely with Salesforce Technical Architects and Salesforce Developers to ensure timely completion of the implementation.
• Introduced Service Cloud & Sales Cloud into BOA environment
• Oversee the design and implementation of new applications and changes to existing I.T and software
• Work with senior management to propose, agree and deliver IT service
• Upgraded Exchange 2010 to 2013, Created DAG for fault tolerance at data center and Corporate Office
• Upgraded and Manage Windows domain controller Server 5 sites from Windows 2008 R2 to Windows 2012 R2
• Responsible for GPO, DNS, DHCP, Wireless Network
• Installed and Manage EMC VNXe 3150
• Installed and Manage HP storage once for Backup
• Configured and mange Veeam Backup for Servers, Database and Exchange Servers
• Upgraded Cisco call Manger 6.5 to 10.5 and Installed Telepresence Bridges for Video conference with site offices and Clients
• Upgraded VMware Esxi from 4.1 to 5.5 and Vcenter as well as vMotion (Virtual Machine Migration)
• Working on upgrading Network infrastructure and replace 2821 series router and implement Cisco ASA Firewall for VPN & security
• Configured and Manage EIGRP, VLAN and DMVPN on Cisco Routers and Switches

Confidential, Allen, TX

IT Solutions Provider/ Computer Sales Manager

Responsibilities:

• Install new / rebuild existing network, servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Administer Windows servers and managed Exchange server 2010, Active directory Share point, DHCP, DNS, FTP, IIS, SQL and Symantec Backup exec. Responsible for operational and server support
• Install Wireless Network with Cisco controller, Cisco NCS and Cisco MSE for tracking wireless clients in Shipcom office and provided support on different projects to setup RTLS systems.
• Created Virtual environment (VMware ESX and Microsoft Hyper-v technology) and created Hyper-v cluster with Dell MD3200
• Provided full support to Shipcom customers and visited customer sites to understand and suggested changes
• Involve with R&D team and installed and configured different RTLS system (Ekahau & AeroScout)
• Responsible for Shipcom Network which include Cisco ASA, VPN, WLAN and created VPN to several Customers
• Configure and maintain Share point document libraries, lists, and site collections. Daily activities involved backup and restore of sites, editing permissions, maintaining alerts and end user support and Maintenance
• Skilled in persuasive sales techniques, able to convey information with creativity sincerity, consistently winning new business.
• Processed incoming orders in a timely manner, coordinated shipments and successfully resolved customer-related issues.
• Achieved highest bonus level for exceptional performance on sales team with a target client base of retail and institutional accounts.
• Designed, implemented and administered local area network established and successfully maintained company’s network of over 40 computers.

Confidential, Anchorage, AK

Network Administrator

Responsibilities:

• Created and implemented disaster recovery plans and procedures for data center, including hot sites for mission critical applications.
• Successfully oversaw technical support operations in high-volume, 24x7 environment.
• Developed and maintain installation and configuration
• Configured and maintained domain controller of 1000 users
• Involved with the team to contact different Network and hardware vendors and choose required equipment
• Maintained LAN/WAN infrastructure (DHCP, DNS, firewall and router)
• Performed performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
• Installed MRTG to monitor Network traffic