SUMMARY:

• Ability to handle troubleshooting problems in the areas of Local Area Network (LAN) and
• Wide Area Network (WAN). Highly skilled in troubleshooting Helpdesk related problem. Also perform
• LAN administration as required on Windows Server 2008, - 2016 perform technical support on all windows and Mac Os platform
• Support all software Troubleshoot Android and Mac OS.

TECHNICAL SKILLS:

Hardware: Customer service skill, PC hardware troubleshooting, disassembling and re-assembling. Installing and Configuring and troubleshooting personal computer (PC) peripherals including Hard Drives, CD-ROM Drives, Floppy Disk Drives, Sound Cards, Network Interface Cards iPad, iPhone, Memory and System Board upgrades. Wireless Router, Sonic firewall, Watchdog firewall and MojoA DSL Setup various Video system, Printer repair/troubleshooting/maintenance of HP, Compaq, Xerox, Canon, and Tektronix. < -- Inserted, -->

Operating Systems: Windows 2008 - Server 2016, Windows 7, Windows 8 and windows 10.< -- Deleted x -->

Software: MS Office 2007, MS Office 2013, office 2016 and office 365

Networking Protocols: TCP/IP, DNS, DHCP, POP, Imap, OWA SMTP, WINS.

PROFESSIONAL EXPERIENCE:

Confidential

Computer Innovation

Responsibilities:

• Troubleshoot and manage the Helpdesk with phone support and residential visit.
• Manage and Supervise staff on various jobs.
• Perform LAN administration services on Windows Server 2003, 2008,2012 and server 2016. < -- Deleted:tio -->< -- Deleted:istr -->< -- Deleted:i -->< -- Deleted:ad -->Giving client support on Windows 7,8 and 10 and all Mac OS version,
• Giving client support on Microsoft Office 2007 - 2 016,
• Backup client computer and server using Carbonite. Sycrify, Amazon cloud Berry, and Vembu backup software.
• Format and ghost workstation with new images, support users with login problem to the network,
• Setup, configured and troubleshoot all kinds of iPhone, Android phone and iPad and Android Tablet for our client
• Connect and setup printer to the network.

Network Admin

Responsibilities:

• Provide online Windows 2000 and Windows 2003 syste< -- Deleted:twork -->< -- Deleted:n -->< -- Inserted: syst -->m support, including installing, configuring, customizing, optimizing, integrating, & troubleshooting Windows NT/2000 in a national, heterogeneous, multi-server corporate enterprise environment.< -- Inserted: m -->
• Apply advanced networking concepts in the analysis, study, & design of data networks.
• Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, & throughput) and recommend procurement, removals, & modifications to system components.< -- Deleted:twork -->< -- Inserted: m -->< -- Deleted:n -->< -- Inserted: syst -->
• Design and optimize network topologies and site configurations.
• Plan installations, transitions, & cutovers of network components and capabilities.
• May review existing system designs and capabilities with the goal of making refinements, reducing operating overhead, enhancing network throughput, & improving current network topologies.< -- Deleted:twork -->< -- Inserted: m -->< -- Deleted:n -->< -- Inserted: syst -->
• May provide task direction to less experienced network engineers.
• Minor Helpdesk response, upgrades, reviewing firewall logs, reviewing security logs.
• Setup, configured and troubleshoot all kinds of Blackberry
• Monitoring the blackberry server

Computer Support Technicien

Responsibilities:

• Responsibilities included setting up clients with their new computer.
• Providing phone and tech support for users.
• Using Active Directory to reset the user password, and to unlock account for the user, added and removed printer and computers from the Windows domain.< -- Deleted:w -->< -- Inserted: W -->< -- Inserted: d -->< -- Inserted: the -->< -- Inserted: the -->
• Configure and troubleshoot the network LAN when going down.
• Administer Lotus Notes Server.
• Setup the training room and assist the training staff.

PC Client Server Analyst II

Responsibilities:

• Technical Primary responsibilities are to provide an end-to-end resolution to employees experiencing technical issues.
• Efficiently manage multiple service calls in queue to ensure established SLAs are met.
• Document technical instructions for unique issues or best practices faced by team members in restoring user computers.
• Establish key relationships with other integral Information Technology groups to complete Heat tickets when multiple responsibilities are assigned.
• Work in a team environment was focusing on delivering professional customer service and meeting defined timelines.< -- Inserted: was -->
• Using Active Directory to setup printer and user to the network.

Senior Regional Manager

Responsibilities:

• Hiring, training, scheduling of technicians and contractors.
• Lead our moving, rollout, and installation, cabling projects both on site and remotely.
• Turn in payroll information to accounting.
• Daily Project sheets required on each and every project.
• Quality control of each project requiring both Phone calls and on-site visits.< -- Inserted: - -->
• Maintaining P&L for each project. Schedule varies day to day with Nights and weekends as well.
• Materials for jobs will either be delivered to the job site if a lot or at the residence of Ops Manager or President.

PC Support Specialist II

Responsibilities:

• Unload 600 PC and monitors off the loading dock and set them up on the< -- Deleted:pc -->< -- Inserted: PC --> various floor for the users, install and setup workstations with window XP and NT workstation, Format and ghost workstation with new images, support users with login problem to the network, connect and setup printer to the network.< -- Deleted:o -->< -- Inserted: i -->
• Install services packs on the workstation also.
• Use sys prep to create an image and Assist client with Microsoft Office products, configure laptops and workstation to the LAN.< -- Inserted: an -->

Helpdesk Manager/Network Administrator

Responsibilities:

• Troubleshoot and manage the Helpdesk thru Phone Support and Residential visit.
• Perform LAN administration on Windows NT Server 4.0 and Perform LAN management on Windows NT Server 4.0 and Windows 2000 Server. Supporting users, for Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows Server and Advance Server, Windows XP, Office 97 SR2, Office 2000, Office XP, SMS, Remedy, Citrix, Visio 2000, Backup, Windows Terminal Server, and PC 
• Format and ghost workstation with new images, support users with login problem to the network
• Connect and setup printer to the network.
• Install Troubleshoot LAN, WAN, TCP-IP, DUN, and other communication issues.
• Set up retail stores network with workstations, laptops, printers, router/CSU, and hubs.
• Setup small network for client businesses.
• Make calls to customer residence or business for Helpdesk related problems.
• Train clients on how to use the computer and software applications. Backup the server weekly.
• Setup and create users on the Server,

Field Systems Engineer

Responsibilities:

• Services Supervised and provided phone support for Voice Stream East.
• Manage the LAN/WAN department in the Metropolitan area.
• Also, perform LAN administration as required on Windows NT 4.0 and Windows 2000 Server.
• Schedule T1 and configured Cisco router to be setup and configured for Voice Stream East.
• Hire Helpdesk technician for Voice Stream Wireless Communications for the Metropolitan area.
• Participated in the Get More launch for Voice Stream. Migration of NT 4.0 Server to Advanced Windows 2000 Server and Domain Migration.
• Supported multi-domain with two Compaq X-Rack Servers.
• Configured VPN software, and worked with the team to bring VPN up for users waiting for domain migration.
• Responsible for over 300 workstations and laptops.
• Order all equipment and maintain all software and hardware upgrades.
• Supported Win 95, Win 98, Win NT 4.0, Win 2000, Office 97 SR2, Office 2000, SMS, Remedy, and Citrix, Sys Prep Ghost 7.0 Visio 2000, Log on to Backup, Windows Terminal Server, and PC Anywhere.
• Troubleshoot LAN, WAN, TCP-IP, DUN, and other communication issues.
• Set up all retail stores including workstations, laptops, printers, router\csu, and hubs.
• Also setup Max OSX to the network.