Field Associate Engineer Resume

SUMMARY

Customer and quality focused business leader who provides teh strategic vision and leadership of a diverse operational process, productivity, efficiency and bottom line improvements.

TECHNICAL EXPERIENCE

Windows Server 2008/2008 R2 (AD, GPO, DNS, DHCP), Windows 7, XP, NT, 95/98, Exchange & Office
VoIP PBX configuration and administration
Vmware configuration and administration
UNIX Server and HP-Openview configuration and administration & SQL database admin
Advanced knowledge of IP address schema, TCP/IP DNS, DHCP, SMTP, FTP, HTTP, HTML, HTML5
Physical & Virtual troubleshooting of laptops, desktops, workstations, peripherals, and network connections
Google Adwords, Adwords Express, Offers, Adsense, Analytics, Webmaster Optimizer
Hardware and software support for over 600 PCs/computers geographically dispersed in over 30 remote locations.
Establish and monitor user accounts for 800 seat LAN/WAN operation

EXPERIENCE

Confidential

Field Associate Engineer

Responsibilities:

Providing customer (residential & commercial) break fix support for designated equipment
Communicating clearly in written & verbal form to customers and co - workers
Managing acceptance and delivery of all service calls assigned on a daily basis
Completing all administrative tasks associated with each call to various respective OEM vendors
Responsible for control and return of assets and inventory
Providing functional guidance over phone and in person to junior co-workers and customers

Confidential

VP Sales & Marketing

Responsibilities:

Meet with potential clients to explain products available for mobile solutions unique for specific operation
Interview and select candidates for account executive positions
Production of new orders (mobile apps, HTML5 sites, QR code solutions) under personal sales & sales team
Maintain current and thorough knowledge of all smartphone capabilities over all platforms of OS’s and brands

Confidential

Director of Operations

Responsibilities:

Maximized & improved operational efficiency through monitoring revenue margins and adjusting staff efficiency toward bottom-line results & workflow productivity
Responsible for customer generation & retention as well as product direction & overall brand positioning
Spearheaded and implemented new directives for growth in companywide IT server management, VoIP PBX, CRM systems and inventory/shipping controls
From teh time of hire, teh size of teh staff was 2 employees generating approximately $5K per month. Currently teh operation has a staff of 10+ onsite employees on a national advertising campaign and an additional outsourced call center (staffed to 25-30 agents for project) to handle inbound sales calls for product, generating over $1M a month in sales in less TEMPthan a year’s time from project conception

Confidential

Account Executive

Responsibilities:

Recruited new clients and established extended services to existing clients including tool repair services, construction advice on multiple applications, and trained new users on tool function and applications of new or alternative fastening systems.
Client sales of construction hardware and tool applications to either job site or office delivery.

Confidential

Installer Technician, Bright House Networks 2005-2006

Responsibilities:

Installed wired & wireless networks in homes and businesses
Troubleshot internet connection issues and general hardware replacement of residential & commercial computers
Installed exterior & interior cabling for television connections in residential & commercial properties.

Confidential, Florida

Small Business Owner, PostNet 2001-2007

Responsibilities:

Customer service skills in person and over teh phone.
High volume multi-tasking and customer specific instructions are part of teh day.
Shipping Manager, desktop publishing and various document creation experience.

Confidential

Data Processing (DP) Petty Officer

Responsibilities:

Completed a 4-year tour of duty at teh rank Petty Officer 2 nd Class (equivalent rank of sergeant in teh Confidential ).
Gained managerial experience and disciplined work focus to complete mission needed objectives.
Shore-based and sea-based assignments provided teh opportunities to gain experience and enhance technical skills in a multiple facets of IT operation requirements in a command wide setting.
Possessed a Top Secret-SCI clearance when end of enlistment reached and maintained inactive ready reserve status for additional 4 years.